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Tustin Lexus

Tustin, CA

Overview
Employees
Reviews
Vehicles
4.8
1,453 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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45 Auto Center Dr

Tustin, CA

92782

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Showing 1,453 reviews

December 02, 2024

My Salesman Rome was amazing! He was very patient while I bought my first brand new car. Great experience More

by Sandsmailbox
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rome Azar. Gilbert Corral
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Dec 13, 2024 -

Tustin Lexus responded

Thank you for your 5-star review!

December 02, 2024

1. He dealer did not offer the Costco Auto Program discount per contract with Costco for model NX 350h. Reason for not fulfilling the deal: low inventory (if we didn't want to buy at regular price, More

by Vince Vo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Greg Lawson
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December 01, 2024

Easy to make the appointment and quick check in once I arrived. Clean waiting area and friendly service. More

by Isumrgrl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Buenrostro
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Dec 02, 2024 -

Tustin Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

December 01, 2024

Everyone was kind and helpful. It was very busy but still taken care of in a timely manner More

by Hunter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Kim
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Dec 03, 2024 -

Tustin Lexus responded

Hello Hunter, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

November 30, 2024

Good customer service and knowledgeable advisor Communication was very helpful and repairs were done in a timely manner More

by iggymimon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
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Dec 01, 2024 -

Tustin Lexus responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 30, 2024

Great sales rep. Nice waiting area. Job well done in an acceptable time frame. Thank you More

by lynnpagedrapery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
Report | Print
Dec 02, 2024 -

Tustin Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

November 29, 2024

Very friendly and helpful service and sales department! Would definitely come back here for future service appointments! More

by Ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis was my service advisor who helped me with the appointment for programming my second key fob for my new RX 450h+ and was helpful in explaining to me that I should have the key shank for the fob at home from when I originally leased the car.
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Nov 29, 2024 -

Tustin Lexus responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

November 29, 2024

Dennis is the best service provider in this location. He is professional, listened to my concerns and knows his job very well! More

by Premed96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
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Dec 01, 2024 -

Tustin Lexus responded

Hello, thank you for your kind review; we are happy to pass along your comments to Dennis here at Tustin Lexus! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 29, 2024

The customer service was great and quick. Dropped of my car and was ready in 2 days! More

by Matthew#1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
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Dec 01, 2024 -

Tustin Lexus responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

November 29, 2024

Just purchased my NX350h at Tustin Lexus, best price for all of the premium options. Our sales rep, Mustafa was very professional and efficient. He got us the deal we wanted fast. Great experience overall! More

by Jvarela227
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mustafa
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Dec 01, 2024 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to Mustafa here at Tustin Lexus! We are always more than happy to assist you if anything else comes up. Take care!

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