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Tustin Lexus

Tustin, CA

Overview
Employees
Reviews
Vehicles
4.8
1,576 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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45 Auto Center Dr

Tustin, CA

92782

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Showing 1,576 reviews

March 11, 2025

Excellent service explained every bit of the process the staff was amazing couldn’t be happier More

by Travis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gilbert, Chad and Paymon
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Mar 14, 2025 -

Tustin Lexus responded

Hi Travis, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 11, 2025

We enjoyed the no-pressure attitude of the sales people. it was good to see the camaraderie of the staff come together to help each other out to make our experience positive and memorable. More

by Happy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I don’t recall meeting Ray. But Joseph Garcia was helpful, engaging, and provided levity to our time there. The financials went quickly except for a lengthy discussion on an extended warranty.
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Mar 14, 2025 -

Tustin Lexus responded

Hi, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

March 11, 2025

Very professional and organized. The staff made me feel welcomed and appreciated. Thank you alot More

by dupree_simmons
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Moore
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Mar 14, 2025 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Tustin Lexus! We are always more than happy to assist you if anything else comes up. Take care!

March 11, 2025

Good purchase experience. They didn’t waste my time. Very satisfied overall. I’d like to thank my sales person Jonathan for his professional service. More

by Whiteorchid33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Yiao
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Mar 14, 2025 -

Tustin Lexus responded

Hi, we're happy you found our staff Jonathan to be so supportive during your experience here at Tustin Lexus. We are always more than happy to assist you if anything else comes up. Take care!

March 11, 2025

My service person was excellent. He explained me his recommendation and printed out the estimate. I wasn’t going to do it but since it was a no pressure recommendation I will now com More

by alitaherali62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2025 -

Tustin Lexus responded

Hi, thank you for sharing your positive experience! Your recommendation means so much to us, and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

March 11, 2025

I have never received such good service in my entire life. Thank you Tustin Lexus and James. More

by olson.jim3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2025 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 10, 2025

Tustin Lexus provides great service! Everybody I have dealt with at Tustin Lexus has been fantastic. More

by Clauser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
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Mar 13, 2025 -

Tustin Lexus responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 08, 2025

We waited for over 3 hours for our service to be done. We had been told it would be 1 to 2 hours. We were never notified that the service was completed. We finally found our finished car and told that it More

by Mom410s
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derek
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Mar 13, 2025 -

Tustin Lexus responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Ray Wood General Manager Tustin Lexus Office 714.544.4800 wwood@tustinlexus.com

March 08, 2025

Very professional service, very polite, very fair price and very on time response. I’ll be back again.. More

by Maryam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
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Mar 09, 2025 -

Tustin Lexus responded

Hi Maryam, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

March 07, 2025

Savannah & Colin helped me getting the Lexus I wanted. They both were helpful & understanding, great customer service. Paymon assisted me with the financial paperwork. His a funny guy. I hadn't laughed so More

by Karina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colin Jones
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Mar 10, 2025 -

Tustin Lexus responded

Hi, thank you for taking the time to leave a review for us at Tustin Lexus. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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