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Tustin Lexus

Tustin, CA

Overview
Employees
Reviews
Vehicles
4.8
1,647 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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45 Auto Center Dr

Tustin, CA

92782

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Showing 1,647 reviews

April 02, 2025

My husband always purchased cars for our family, so this was my first time doing it alone. Jaime Martinez made buying the car a pleasant experience. More

by barbaramoore4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaime Martinez
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Apr 06, 2025 -

Tustin Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

April 01, 2025

Dennis from service was great as always. He always gives me above and beyond service. More

by adelrosario08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis from service.
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Apr 02, 2025 -

Tustin Lexus responded

Hi, we're happy to hear you had such a positive experience with Dennis! Thank you, and have a fantastic day!

April 01, 2025

Great experience dealing with Tim in sales and Patrick in finance. Best price and support. Seamless trade in with my prior Lexus. Matched another offer, no hassles. Faster & better experience than another la More

by sedonalar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim and Patrick.
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Apr 02, 2025 -

Tustin Lexus responded

Hello, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 31, 2025

They took care of me ,made me feel right at home. Management, service writer,it was a very good experience. Thanks to everyone. More

by derrickshepherd234
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2025 -

Tustin Lexus responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Tustin Lexus! Please don't hesitate to reach out if there's anything additional we can do for you.

March 30, 2025

Derek my service advisor was great, so was the foreman Jeff. Both explained the problem in details More

by Leonard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek K and Jeff
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Apr 01, 2025 -

Tustin Lexus responded

Hello Leonard, thank you for your kind review; we are happy to pass along your comments to Derek and Jeff here at Tustin Lexus! We are always more than happy to assist you if anything else comes up. Take care!

March 30, 2025

Prompt and cooperative agent. The cost is more on the high side. Loaning the car was very supportive. Thank you all. More

by Bajis.dodin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2025 -

Tustin Lexus responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 29, 2025

Excellent Service Department and Derek Kincebach is a top notch Service Advisor. Derek kept me posted on my service. Would definitely recommend this dealership More

by miztfr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
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Mar 30, 2025 -

Tustin Lexus responded

Hi, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 29, 2025

Fast and Easy buying experience. Sales consultant was not pushy but very helpful. Overall was a pleasant experience. More

by Drbbaer45
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Irvin
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Mar 30, 2025 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 29, 2025

Dealership over all good. Service writers hard upselling Major disappointment. Considering my choices of surrounding dealerships for future service appointments. More

by Hoho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek B (Service)
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Mar 30, 2025 -

Tustin Lexus responded

Hi, we regret that your customer service experience fell short of our standards. Your concerns matter, and we’re committed to making this right. We’d appreciate the opportunity to discuss what happened and take immediate steps to address it. Please reach out to us so we can work toward a resolution.

March 29, 2025

My service advisor Steve was awesome along with the technician. I got feedback on issues right away and my car was finished when they said it would be. They offered a loaner as well which was neede More

by Johndcas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve and my tech where an 11 out of 10.
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Apr 02, 2025 -

Tustin Lexus responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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