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Tustin Lexus

Tustin, CA

Overview
Employees
Reviews
Vehicles
4.8
1,556 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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45 Auto Center Dr

Tustin, CA

92782

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Showing 1,556 reviews

June 07, 2025

Excellent and professional service! They paid attention to every detail and took great care of my car. More

by Changyan_wang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
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Jun 10, 2025 -

Tustin Lexus responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 06, 2025

James Olson is the BEST! He was able to fit my Lexus in for service with tight work schedule. Not only did he deliver, he is very professional, communicated any issues about More

by Rnnan75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Olson
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Jun 10, 2025 -

Tustin Lexus responded

Hi, we're happy to hear you had such a positive experience with James! Feel free to reach out to us if you need anything. Have a wonderful day.

June 06, 2025

User friendly reservation system; I was able to schedule a reservation at the time I wanted for the following day. They were ready for the vehicle and the service technician explained what they recommended More

by JRG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony; Service Tech
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Jun 11, 2025 -

Tustin Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 06, 2025

Wyatt Applebury service advisor was very upfront and explained all that was needed for my car service . More

by c.o.strattan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt Applebury
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Jun 11, 2025 -

Tustin Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

June 06, 2025

The whole team went above and beyond to make this happen for our family. Starting with Danica, Steve, Eddie and Patrick. The process was super easy. More

by vern.66
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danica, Steve, Eddie & Patrick.
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Jun 11, 2025 -

Tustin Lexus responded

Hello, we're happy to hear you had a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 06, 2025

Very customer focused, and always trying to please the customer. Didn't ever had to wait. More

by laura_adamsmft@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Rivera
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Jun 08, 2025 -

laura_adamsmft@hotmail.com responded

My experience at Tustin Lexus for extensive maintenance and repairs on my 2016 nx200t was a great experience, thanks to Steve Rivera, who made the process very easy and without stress. It felt as if I had a brand, new car when I drove away after the service. It runs beautifully, and Steve made sure that I was satisfied with each step along the way.

June 06, 2025

I didn't expect that this store actually has Chinese services, which made my car purchase very pleasant and smooth, and I understand the specific meaning of each link. I will recommend my Chinese friend More

by hejia19891012
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cai（Cai who can speak Chinese）
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Jun 10, 2025 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 06, 2025

Steve Rivera was excellent. Professional,friendly, and very efficient. He had me out in no time even with a car wash! Very happy with the service! More

by Darlasimons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
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Jun 10, 2025 -

Tustin Lexus responded

Hi Darlasimons, we're happy to hear you had such a positive experience with Steve! Feel free to reach out to us if you need anything. Have a wonderful day.

June 05, 2025

Excellent facility and service! Will continue to use them. They make you feel very special. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2025 -

Tustin Lexus responded

Hi Dave, thank you so much for your positive comments about Tustin Lexus! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

June 05, 2025

Great service and quick! Reasonable pricing and helpful. The only drawback is they are very busy. But overall great More

by Kent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2025 -

Tustin Lexus responded

Hi Kent, thank you for taking the time to leave a review for us at Tustin Lexus. We appreciate your patience with our busy schedule—it’s a reflection of the trust our guests place in us. If there’s anything we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again!

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