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Tustin Lexus

Tustin, CA

Overview
Employees
Reviews
Vehicles
4.8
1,770 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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45 Auto Center Dr

Tustin, CA

92782

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Showing 1,770 reviews

May 19, 2025

It’s really good service and good explanation in detail and only one thing is changing is too much compared to last year. More

by nanlaisan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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May 21, 2025 -

Tustin Lexus responded

Hello Nanlaisan, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 19, 2025

Steve was great! They worked quick and I was in and out. Also the waiting area was nice with free coffee. More

by JalenF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve from service. Jeremy from parts
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May 21, 2025 -

Tustin Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 18, 2025

Rick is a true professional. Great to work with be sure you keep him. He makes your service department keep a attitude towards the customers like me. More

by nickf317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2025 -

Tustin Lexus responded

Hi, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

May 17, 2025

James was great, understood my situation and worked with me to get my car serviced. Got it done quickly and his comment to customer service is second to none. More

by Tfc01015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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May 20, 2025 -

Tustin Lexus responded

Hi, we're happy you found James to be so supportive during your experience here at Tustin Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 17, 2025

Tustin Lexus was and will always be super helpful when it comes to customer service, brought my car in for a scheduled maintenance, was treated like family and service was quick fast and updated me along the More

by iK3n
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt
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May 20, 2025 -

Tustin Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. If you have any further questions, please give us a call. We're always happy to help!

May 17, 2025

Steve was extremely knowledgeable and helpful both in person and on the phone. He answered all the questions we had efficiently. More

by Kdoshi31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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May 20, 2025 -

Tustin Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

May 17, 2025

I came in for oil change and the adviser Wyatt has provided very good services. More

by yunlinman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt
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May 20, 2025 -

Tustin Lexus responded

Hi, we're happy you found Wyatt to be so supportive during your experience here at Tustin Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 16, 2025

I went to do service but i forgot to take out my purse and bags. This morning my checks got stolen and cashed. I had to call my bank to cancel my account. This is not a safe place for service More

by limei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert is nice but asked extra replacement
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May 21, 2025 -

Tustin Lexus responded

We're very sorry to hear about this incident. We take situations like this extremely seriously and strongly recommend filing a police report if you haven’t already. We’re committed to supporting you however we can. Please return our messages at your earliest convenience so we can assist you directly. Carl Tetiva Parts & Service Director - Tustin Lexus (714) 368-3250 ctetiva@group1auto.com

May 16, 2025

The Service was quick and service consultant Robert was very pleasant. They offered a loaner car as well. More

by A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Melendez
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May 19, 2025 -

Tustin Lexus responded

Hello, we're happy you found Robert to be so supportive during your experience here at Tustin Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 16, 2025

My service advisor was very professional. He was on time for my appointment. Explained everything with detail and provide a quote on the cost of the repairs that needs to be done. Much apprec More

by jluvjimenez100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Rivera
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May 18, 2025 -

Tustin Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

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