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Tustin Lexus

Tustin, CA

Overview
Employees
Reviews
Vehicles
4.8
2,237 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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45 Auto Center Dr

Tustin, CA

92782

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Showing 2,237 reviews

April 24, 2026

Jack delivered my car in time without hassle or problems. Excellent customer service making me feel special. More

by Almartini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack
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Apr 27, 2026 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jack here at Tustin Lexus! Feel free to reach out to us if you need anything. Have a wonderful day.

April 23, 2026

Clean, personnel friendly and helpful. Advisor Steve Reviera very helpful and knowledgeable about our car. More

by jndnapolitan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
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Apr 27, 2026 -

Tustin Lexus responded

Hello, we're happy you found Steve to be so supportive during your experience here at Tustin Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

April 22, 2026

Great service and great waiting area—nice and clean. I was updated as my service was being done. I will definitely recommend to friends and family. More

by louisavellaneda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex in service
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Apr 26, 2026 -

Tustin Lexus responded

Hi, your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

April 21, 2026

Very professional and thorough. Alex explained everything in great detail. Outstanding individual. Would recommend Tustin Lexus to all of my friends with a Lexus. Thank you. R. Ful More

by Fuller8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Velasquez
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Apr 25, 2026 -

Tustin Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. Thanks for the recommendation, and have an amazing day!

April 21, 2026

Linda was very attentive and communicative— made the process easy. Great experience at this location thus far. More

by jeanette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda
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Apr 24, 2026 -

Tustin Lexus responded

Hi Jeanette, thank you for your kind review; we are happy to pass along your comments to Linda here at Tustin Lexus! Feel free to reach out to us if you need anything. Have a wonderful day.

April 20, 2026

Vẻry good kindly quickly respond and resolve problem i will refer to my friend Thanks you More

by Neilsontieu123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2026 -

Tustin Lexus responded

Hello, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

April 19, 2026

Your mechanic always put extra oil this time they added 1 quart extra engine oil over the limit. Which is bad for car and bad fot dealership as well wasting oil More

by Raminder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Apr 23, 2026 -

Tustin Lexus responded

Hello Raminder, Thank you for taking the time to share your experience. I sincerely apologize for the concern regarding the oil level after your recent service visit. That is not the level of care we strive to provide, and I understand how frustrating that situation can be. We would appreciate the opportunity to make this right for you. At your convenience, please allow us to bring your vehicle back in so our service team can verify and correct the oil level at no charge. Your satisfaction and the proper care of your vehicle are very important to us. Please feel free to contact me directly or our service department to schedule a time that works best for you. We value your business and hope to restore your confidence in our service. Kind regards, Carl Tetiva Service Director - Tustin Lexus ctetiva@group1auto.com

April 19, 2026

Alex is great, easy to work with and very friendly! Would recommend him to anyone! More

by Radchadad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not Ray Wood, Alex the service advisor
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Apr 19, 2026 -

Tustin Lexus responded

Hi, thanks for your praise and kind comments about our team. Until the next time we meet, take care!

April 18, 2026

Very friendly and helpful. Contacted regularly to let me know the status of vehicle I was interested in. More

by Starlinglp
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alysa and savannah
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Apr 20, 2026 -

Tustin Lexus responded

Hello, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

April 17, 2026

Alex Velasques (service consultant) provided excellent service. We appreciated Alex professionalism and clear communication. Alex made our experience with Tustin Lexus stress free. More

by barthovland
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Velasquez
Report | Print
Apr 19, 2026 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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