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Tustin Lexus
Tustin, CA
1,449 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Showing 1,449 reviews
August 17, 2022
We purchased this 2019 ES here six months ago, and have been very happy with the car. There was just one glitch at purchase which involved the sound quality from the rear speakers. My sales associate said been very happy with the car. There was just one glitch at purchase which involved the sound quality from the rear speakers. My sales associate said there was nothing wrong and that's just the way it was. I let it go at that time, but brought the subject back up when I came in for my first service. Rick Massucci was leaning toward the same answer, but to his great credit he checked it out and determined that it did need a new amplifier for the rear. Still waiting for the part to come in, but now my satisfaction is 100%. More
by srounce
Employees Worked With
Rick Massucci
August 17, 2022
My experience with this dealership has been completely positive. I brought my car in for its first service; the work was done efficiently and in a satisfactory manner. No problems. positive. I brought my car in for its first service; the work was done efficiently and in a satisfactory manner. No problems. More
by lmaust
Employees Worked With
Brando, E Alegre
August 16, 2022
This is to rate Paul Kim, the service advisor on 8/13/2022. I have know Mr. Kim for some time and I was so happy to see him. He is vey honest and delivers what he said. I strongly recommend Paul Ki 8/13/2022. I have know Mr. Kim for some time and I was so happy to see him. He is vey honest and delivers what he said. I strongly recommend Paul Kim! More
by ykc
Employees Worked With
PAUL KIM
August 12, 2022
I was able to get an appointment with a short notice. Job was done in time as promised. Very courteous and friendly. Overall a very good experience Job was done in time as promised. Very courteous and friendly. Overall a very good experience More
by Sonnymohindra
Employees Worked With
Derek Kincebach
August 12, 2022
Tustin Lexus Dealership location is close to my home. It is clean, efficient services, and friendly people. Iman was my service person for the past 10+ years..He was great and trustworthy. It is clean, efficient services, and friendly people. Iman was my service person for the past 10+ years..He was great and trustworthy. More
by leungrebecca45
Employees Worked With
Iman Azimi
August 11, 2022
The service was excellent, and Evan was great! He took care of all of my needs promptly, explained everything clearly, and was very curteous. He took care of all of my needs promptly, explained everything clearly, and was very curteous. More
by eileenforbes
Employees Worked With
Evan Nguyen
