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Tustin Lexus
Tustin, CA
1,450 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Showing 1,450 reviews
July 13, 2022
Amazing experience with the first service visit for my new Lexus! I made a same-day appointment online, dropped my car off (in and out in ten minutes) and it was ready in a couple of hours. Everything w new Lexus! I made a same-day appointment online, dropped my car off (in and out in ten minutes) and it was ready in a couple of hours. Everything was neat and clean inside and out. The staff is very helpful and courteous. More
by robinbrockway
Employees Worked With
Iman Azimi, Rick Massucci, Derek Kincebach
July 12, 2022
This was the 4 year service so it was expensive but lots of work was performed. I was provided a free loan car for the 24 hours the car was being worked on. The time frame was adhered to and all work was co of work was performed. I was provided a free loan car for the 24 hours the car was being worked on. The time frame was adhered to and all work was completed. Evan Nguyen was the man who made it all happen! I have worked with him on previous services and find him to be a friendly and efficient service advisor! More
by jtcbyrd3
Employees Worked With
Evan Nguyen
July 12, 2022
Derek handles everything flawlessly. In addition to having my SUV’s service maintenance, I had the exterior detailed. It looks like a new vehicle. Absolute perfection. I will buy next t In addition to having my SUV’s service maintenance, I had the exterior detailed. It looks like a new vehicle. Absolute perfection. I will buy next time from Tustin Lexus because of Derek Kincebach. It’s all about the service. More
by 1Goldilocks
Employees Worked With
Jimmy , Derek Kincebach
July 06, 2022
great service as always. new waiting area is large and very nice. needs more than one main tv in order to view things other than news. new waiting area is large and very nice. needs more than one main tv in order to view things other than news. More
by hafjpnz
Employees Worked With
Derek Kincebach
July 05, 2022
Derek is a delight to work with, and always provides a satisfying customer experience that keeps me coming back again and again to this dealership, where I bought my RX over 20 years ago! The remodeling o satisfying customer experience that keeps me coming back again and again to this dealership, where I bought my RX over 20 years ago! The remodeling offers far more space yet the courteous and responsive service has always been and continues to be golden! More
by Rachelle
Employees Worked With
Derek Kincebach
