Tustin Lexus

I purchases a car battery at the Newport beach dealership I purchases a car battery at the Newport beach dealership within a two year period.(Within this time frame the battery is fully covered, outside tha I purchases a car battery at the Newport beach dealership within a two year period.(Within this time frame the battery is fully covered, outside that time period the battery cost you half the retail price to replace). When I purchased this battery I did not get it through the service side but rather what they refer as over the counter(I installed the battery myself) When you make a over the counter purchase your part is not recorded as is a service record. In my case the battery was not on record and to replace the defective battery I then had to show proof of purchase for a replacement battery. I keep good records though I could not find my receipt. I called the tustin lexus dealership and talked with the dealership manager about my situation and told the manager that I had purchased my vehicle from them some 8 years prior.I have spent over 60K over the lifetime of this vehicle and had serviced my vehicle with them on a number of occasions. I simply wanted an exchange or I was settling on half the price on the battery. This man told me no business without the proof of purchase. I am not a mean spirited person but I must say if this is now a luxury car company behaves than I will have nothing to do with it. When I talked to this man he reminded me of a used car salesmen trying to take every dollar he could rip you off with. These people are a piece of work that is hurting a great car line! More

Avoid Tustin Lexus like the plague. This dealership is run by a bunch of arrogant people that show no compassion to the customer. Their service charges are ridiculously high; they wanted to charge me $850 run by a bunch of arrogant people that show no compassion to the customer. Their service charges are ridiculously high; they wanted to charge me $850 for the 30K services which is 3 times higher than what Westminster Lexus charges. When I confronted them about their high prices, they acted like it was a privilege to have my car serviced over there. Their whole staff from the service manager to the valet is arrogant, clueless, and rude. I will never go back there. More

My only regret is that I didn't read some of these fantastic reviews before I made the monumental mistake of stepping foot on the Tustin Lexus lot. It turned out great for me, as I did not buy a car fantastic reviews before I made the monumental mistake of stepping foot on the Tustin Lexus lot. It turned out great for me, as I did not buy a car from these low lifes. Trust me, even if you have to pay more money for a car elsewhere, you are going to want to do it. The review describing coming to an agreement on the price, and then having them renege on the deal applies to me as well. I heard that the the Orange County Register will be running a story in a month or so regarding "Ethics and the Car Buying Experience." From what I hear, it chronicles generally the tactics employed by car salesman to "get the deal done" at all costs - the article will also rate individual Orange County dealerships based on customer service - Tustin Lexus will be one of only two Orange County dealerships that will receive a "D" grade as a result of customer complaints and dealings that "shock the conscience." More

Over the years we have purchased five LS series cars. Love the cars, hate the purchase experience and the price. My wife and I have always had service work done by Tustin Lexus but never buy there. Too m Love the cars, hate the purchase experience and the price. My wife and I have always had service work done by Tustin Lexus but never buy there. Too many egos, just horrible experience. So we always look on the internet for best dealer pricing or for certified used. Never going to do anything but try to get service work done by Tustin Lexus. More

I do not recommend this dealership to anybody. My car got total and I had to buy a car. Because I have a newborn my husband was looking for a car for me. After dealing with Ted Chaplin and Kamron for severa total and I had to buy a car. Because I have a newborn my husband was looking for a car for me. After dealing with Ted Chaplin and Kamron for several hours my husband came to agree on the price for a 2007 Rx 350. So he drives 40 miles to pick me up and I have to leave my newborn with a relative at home and drive 40 miles back there to close the deal ,guess what? after we went to great length to acquire the funds they say that they can't sell the car for the price they were agreed to.Ridicules.Bunch of Liars. Don't waste your time and your money. More

Took our Lexus in for a recall repair, we had a appointment. Said the repair would take three days to fix. No loaner car only a chevy Cobalt from Enterprise car rental. Not as safe to drive as our appointment. Said the repair would take three days to fix. No loaner car only a chevy Cobalt from Enterprise car rental. Not as safe to drive as our lexus, Said we would like to reschedule our appointment for a later date. So we got the oil changed ($95) and waited 3 hrs..... As we went out to get in our car, Two loaner cars with people who had come in after us.....Drove off into the sunset! Oh well, Got into our car and it said we had a oil change due in 350 miles......they never reset the onboard computer. So back into the shop it went, finally got our car home..no recall repair, they said they will call us when a loaner car is available... ok we will be waiting by the phone........ More

I have visited Tustin Lexus on several occasions for service and parts on my RX and ES. The consultants were friendly and helpful. Even though some of my work was minor, they offered me a loaner car, service and parts on my RX and ES. The consultants were friendly and helpful. Even though some of my work was minor, they offered me a loaner car, which was a nice touch. The parts department was helpful several times as well. As with most dealers, their prices are generally higher than what you can find elsewhere, so I don't always use them. But I have never had a problem when I have used them. I would not hesitate to go back if the type of service warrants a knowledgeable repair shop. Although I have not purchased a car from them, their sales people have been cordial and not intrusive when I have just been looking. More

Took our Lexus in for a recall repair, we had a appointment. Said the repair would take three days to fix. No loaner car only a chevy Cobalt from Enterprise car rental. Not as safe to drive as our appointment. Said the repair would take three days to fix. No loaner car only a chevy Cobalt from Enterprise car rental. Not as safe to drive as our lexus, Said we would like to reschedule our appointment for a later date. So we got the oil changed ($95) and waited 3 hrs..... As we went out to get in our car, Two loaner cars with people who had come in after us.....Drove off into the sunset! Oh well, Got into our car and it said we had a oil change due in 350 miles......they never reset the onboard computer. So back into the shop it went, finally got our car home..no recall repair, they said they will call us when a loaner car is available... ok we will be waiting by the phone........ More

Took our Lexus in for a recall repair, we had a appointment. Said the repair would take three days to fix. No loaner car only a chevy Cobalt from Enterprise car rental. Not as safe to drive as our appointment. Said the repair would take three days to fix. No loaner car only a chevy Cobalt from Enterprise car rental. Not as safe to drive as our lexus, Said we would like to reschedule our appointment for a later date. So we got the oil changed ($95) and waited 3 hrs..... As we went out to get in our car, Two loaner cars with people who had come in after us.....Drove off into the sunset! Oh well, Got into our car and it said we had a oil change due in 350 miles......they never reset the onboard computer. So back into the shop it went, finally got our car home..no recall repair, they said they will call us when a loaner car is available... ok we will be waiting by the phone........ More

Took our Lexus in for a recall repair, we had a appointment. Said the repair would take three days to fix. No loaner car only a chevy Cobalt from Enterprise car rental. Not as safe to drive as our appointment. Said the repair would take three days to fix. No loaner car only a chevy Cobalt from Enterprise car rental. Not as safe to drive as our lexus, Said we would like to reschedule our appointment for a later date. So we got the oil changed ($95) and waited 3 hrs..... As we went out to get in our car, Two loaner cars with people who had come in after us.....Drove off into the sunset! Oh well, Got into our car and it said we had a oil change due in 350 miles......they never reset the onboard computer. So back into the shop it went, finally got our car home..no recall repair, they said they will call us when a loaner car is available... ok we will be waiting by the phone........ More