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Twin Pine Ford
Ephrata, PA
461 Reviews
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Showing 461 reviews
November 01, 2014
Most Buyer Friendly Auto Dealer Ever! Twin Pine Auto Group is the greatest group of people we have had the pleasure dealing with for a car. They were straight forward, honest, and friendly Twin Pine Auto Group is the greatest group of people we have had the pleasure dealing with for a car. They were straight forward, honest, and friendly. We love you Twin Pine! Thank you for our new Buick Verano. Dawn & Doug Eddinger. More
by Doug&DawnEddinger
Employees Worked With
Michael
Helpful October 28, 2014
Easiest car buying I've ever done! Awesome experience at Twin Pine Auto Group! Jon Horst was my sales person and he was very knowledgeable about the Subaru I was interested in! Once I w Awesome experience at Twin Pine Auto Group! Jon Horst was my sales person and he was very knowledgeable about the Subaru I was interested in! Once I was ready to move ahead with the car I worked with Steve in the finance office and he got me an awesome interest rate for a first time buyer! Great cars, great prices, awesome service. What more can you ask for? More
by subyracer
Employees Worked With
Jon Horst, Steve Gockley
October 27, 2014
A++++ easy,no pressure experience My wife and I purchased a vehicle from Twin Pine a few years ago, they made our experience so easy and stress free and we love our car!! I would recom My wife and I purchased a vehicle from Twin Pine a few years ago, they made our experience so easy and stress free and we love our car!! I would recommend anyone looking for a clean, quality used car to choose Twin Pine, their salesmen are very knowledgeable and friendly. A++ Twin Pine!!!! More
by homer99
Employees Worked With
Jason
October 15, 2014
Best Experience Buying a Used Car. If you are looking for a seamless stress free car buying experience, Twin Pine Auto is the place to be. The prices simply WILL NOT be beat and the lo If you are looking for a seamless stress free car buying experience, Twin Pine Auto is the place to be. The prices simply WILL NOT be beat and the lowest price is listed on the vehicle, no need to haggle. Our salesman Seth was professional and knowledgeable. I personally recommend submitting your credit app before your arrival (if you are serious about buying) and making an appointment is a must. The process was quick and enjoyable, I highly recommend this dealership… it was well worth our 3 and a ½ hour drive. More
by redmanms1
Employees Worked With
Seth
July 29, 2014
Great Experience I had an overall great experience at Twin Pine Auto Group, I was referred by a close friend so I checked what vehicles they had on their website & the I had an overall great experience at Twin Pine Auto Group, I was referred by a close friend so I checked what vehicles they had on their website & they had exactly what I was looking for!! Price was right & mileage was low!! Highly recommend checking Twin Pine Auto Group for your next purchase!! Ask for Wyatt More
by nickychic
Employees Worked With
Wyatt
July 16, 2014
Great Car, Fair Price We are repeat customers of Twin Pine Auto. Since our last visit, the dealership has changed their business policy. This was a great change for custome We are repeat customers of Twin Pine Auto. Since our last visit, the dealership has changed their business policy. This was a great change for customers. The price was very fair, and the vehicle was exactly what we wanted. Our sales consultant, Seth Burkholder was thorough. He began by explaining all the options on the vehicle. Seth took us for a test drive, then left me drive the vehicle. The test drive confirmed our choice in vehicles. Seth had patience, as I wanted to see another vehicle on the lot to confirm my final decision. Once decided, the office personnel helped us find the best bank rate to secure a loan. We drove home with the vehicle the same evening. Again, the experience was a pleasure. Thank you for your good service. More
by mcallen82
Employees Worked With
Seth Burkholder
June 23, 2014
Very Pleasurable Experience... THANK YOU !! We came to Twin Pine to reluctantly replace our vehicle totaled in a hail storm; and were very limited to an exact budget, a need for a "family" vehic We came to Twin Pine to reluctantly replace our vehicle totaled in a hail storm; and were very limited to an exact budget, a need for a "family" vehicle, and a short time frame to purchase. Our salesman Seth was very personable, accomodating to our last minute schedule and wavering needs. More importantly, he knew his product, to the extent that when we made our choice, and wanted to have it checked at our mechanic first, his response was, "by all means, please do, we encourage you to". It showed that he (and Twin Pine) backed up their product enough to not only put a 100% 30day/1000mi warranty on the vehicle, but were also fine with me driving it over 20 miles out to put it under inspection of an non-partial, outside mechanic. Furthermore, Jason and rest of team were understanding when I hit traffic and couldn't get the vehicle back from mechanic until a little after closing (on a Friday). On the day of delivery, the business office staff members also made for a pleasurable closing experience. All in all, great experience, and for the prices they offer and the service they give, Twin Pine is highly recommended. More
by ejmca2828
Employees Worked With
Seth, Jason, Business Office
May 04, 2014
Above and Beyond After the Sale I had an issue with the clock spring on my 2010 Dodge Grand Caravan. Contacted Twin Pine for a warranty claim (purchased the extended warranty) and fo I had an issue with the clock spring on my 2010 Dodge Grand Caravan. Contacted Twin Pine for a warranty claim (purchased the extended warranty) and found out that the clock spring is not a warranty item. I was mad at first, but Jason went to the owner and explained what had happened and that it has only been about 1.5k miles since I bought it. The owner agreed to split the bill with me 50/50 even though he had no obligation to do so. These guys are the real deal and stand behind their commitment to sell exceptional quality used vehicles. I saw some complaining on here about service on items that weren't covered under warranty. The bottom line is this, check the vehicle out carefully, albeit, Twin Pine seems to do a good job of catching things before they go up for sale. If you see a problem, address it before you buy it. Once you find an issue, fix it before it becomes worse. Used cars are just that, USED. No used car is going to be the same as a new car. I knew that, but that is why I saved 16k on a 4 year old vehicle as opposed to spending 16k more to have a new vehicle. Thank You Twin Pine! More
by alries
Employees Worked With
Jason
April 08, 2014
Well...the candied bacon was good, at least First time reviewer of ANYTHING here. Just thought I'd pass along our experience. The car purchasing experience was GREAT. We loved Seth! Easy to talk First time reviewer of ANYTHING here. Just thought I'd pass along our experience. The car purchasing experience was GREAT. We loved Seth! Easy to talk to, was very knowledgeable about the vehicle we were interested in, but that's unfortunately where the great experience stops. Several days after our purchase, my husband noticed the passenger's wheel well was torn. So he called Seth. Seth said that there's nothing they can do about it, since that issue wasn't covered under the Power Train Warranty. So my husband dropped it. (We're used to driving beaters, so we didn't think it was going to be "that big of a deal.") Then about a month later when I was driving it, the entire wheel well was completely shredded, hanging down, and was rubbing against the tire. So I called this time. I knew it was something that WE didn't do to the vehicle; this was a pre-existing condition. And they knew that too, since my husband had already talked to Seth about it. So when I talked with the manager Jason, I thought, "Oh for sure, they'll take care of this. They stand behind their vehicles, after all." Nope. Right from the get-go Jason was very defensive and said that they weren't going to pay to have this issue fixed, because it "wasn't covered under warranty." The best they could do is pay half. Pay half for something that they should have made sure was fixed before even putting on the lot. After a heated discussion (I was NOT paying for this, darn it!), he finally said that he'd look into how much the part cost and get back to me, which really should have been his FIRST response. He did get back to me and finally said that since the part is only $70, he's not going to bicker about it and I was to bring the vehicle in. In the end, I guess I'm happy that they took responsibility, but I'm so disappointed over their lack of customer service. It's just a shame. This was our first EVER car buying experience from a dealer, and unfortunately it'll be our last at Twin Pine. Totally sucks. So just be sure to thoroughly inspect the vehicle you're interested in. (We didn't think to look up in the wheel well...and honestly I don't even think Seth knew about it being torn.) Because once you drive that puppy off the lot, there's no turning back! Let's end on a happy note--another salesman shared some amazing candied bacon with me while I was waiting to have our vehicle fixed. THAT was pretty amazing;) More
by kathertzler
Employees Worked With
Seth, Jason
March 17, 2014
As advertised….the price is the price “Haggle Free Price”. Believe me, there is no negotiation of price. Granted, the ADVERTIZED PRICE is very fair What they fail to tell you is there is a $366.00 Price”. Believe me, there is no negotiation of price. Granted, the ADVERTIZED PRICE is very fair What they fail to tell you is there is a $366.00 license plate charge, $110.00 document fee. If you are setting at the table awaiting your final costs, check out the cost table that’s attached to the bottom of the CALCULATOR…….interesting. I have never heard of a used car dealer charging for delivery. Delivery from where? Interesting sales scam!!! Additionally, I understand there are costs associated to transferring titles and registrations with the state; but for $110……..what are they doing. When I inquired to what these charges where……….I was told it was like looking at my phone bill and most charges are not explainable. REALLY! Overall, the total price I paid was competitive. The tactics all were very evasive with the assumption the consumer didn’t have a brain in their head. If anything………ask for a $110.00 discount for the document charge. That’s all I walked away with as I think they wanted me to go away after I gave them $18K CASH. Lastly, as a Christian I appreciated the music that was playing in the showroom and felt I was at place of integrity. Apparently NOT! I would not recommend this group to anyone!! More
by estonedave
Employees Worked With
SALES MANAGER
