Tynan's Nissan Aurora

Poor customer service When arriving at this dealership for an oil change I requested that the technician also check my tires to see if I needed a tire rotation. They then i When arriving at this dealership for an oil change I requested that the technician also check my tires to see if I needed a tire rotation. They then informed me that they discovered a nail in my tire. I requested that they patch the hole. A few minutes later the technician returned and informed me that they did not want to patch the tire because I would need new tires in a few months. This did not sound right to me because I did not want to ride around with a nail in my tire. I asked them again to patch the tire. A few minutes later he returned and told me that they would not have enough time to fix the tire because they closed in 30 minutes and I should come back tomorrow. The entire experience left me feeling as though the staff is lazy and lacks customer service to ask me to return another day. Not to mention the dishonesty they displayed by initially telling me that I did not need the tire patched because I would need new tires in a few months. I have never experienced anything like this at any other nissan dealership. Very disappointing. More

Thankful I appreciated the timely updates and pictures attached to the updates. I also appreciated how respectful and considerate the staff was, very honest an I appreciated the timely updates and pictures attached to the updates. I also appreciated how respectful and considerate the staff was, very honest and east to work with. More

Great service all around !!! Amazing service and took care of problem when other Nissan dealer wouldn't. These guys are too notch !! Also advised me of a factory recall that they Amazing service and took care of problem when other Nissan dealer wouldn't. These guys are too notch !! Also advised me of a factory recall that they took care of. Other dealership when they looked at my problem said it wouldn't be covered by warranty, but not the case with Rich at Tynans. More

Excellent Service Advisor Luke was great to work with. Very friendly and helpful. He told me what needed immediate attention and what services would be needed in the near futur Luke was great to work with. Very friendly and helpful. He told me what needed immediate attention and what services would be needed in the near future. More

Polite & Professional Very good experience. Good experience overall. Orrin at counter professional and polite. Car done in time (under) timeframe promised. Recall fix t Very good experience. Good experience overall. Orrin at counter professional and polite. Car done in time (under) timeframe promised. Recall fix this time and plan to return. More

Not able to give me the deal I wanted My contact was find to begin with, however, ended up very disappointed with the car and rates I ended up with. My contact was not pleasant on follow My contact was find to begin with, however, ended up very disappointed with the car and rates I ended up with. My contact was not pleasant on follow up texts. But out of lease, I was told it would take 25 minutes to an hour. I was there for over two hours. The whole process was poor. More

Unprofessional not helpful We had work done totalling near 2000 dollars. Never asked of how it was going to be paid. When I showed up an hour early before my car was ready, I wa We had work done totalling near 2000 dollars. Never asked of how it was going to be paid. When I showed up an hour early before my car was ready, I was passed back and forth MULTIPLE times, by both the service department, and the payment clerk as to what to do. Then at 3pm because it was closing time, was forced to make a decision not neccesarily in my best interest so one of the clerks could go home "to let their dog out" completely unprofessional, and not helpful in ANY WAY. I'll NEVER go back, and I'll make sure to tell my friends and family to NEVER do business this facility. More

Professionals...No games! Good people...entire staff was professional and “listened” which is a rare trait based on past experience with other dealerships. Gave us a good deal, Good people...entire staff was professional and “listened” which is a rare trait based on past experience with other dealerships. Gave us a good deal, and didn’t waste our time. I’d definitely recommend! More

Great assistance. They were very professional showing us different kind of available options. The dealer found a good fit for us. Very friendly. Cons: they should provide to buyers all the financial informa different kind of available options. The dealer found a good fit for us. Very friendly. Cons: they should provide to buyers all the financial information from the beginning. More

Awesome service Rich always make my service work seem easy, sets up what I ask to have completed and let's me know anything they find that needs service to keep my Rich always make my service work seem easy, sets up what I ask to have completed and let's me know anything they find that needs service to keep my car in great condition. Its 10 years old and still a " put gas. change the oil" great car. More