Tynan's Nissan Aurora

Unexpectedly awesome service Do whatever you can to retain Adnan, as he is a great asset to your service department. Smart, friendly, knowledgable. He surpassed my expectations, Do whatever you can to retain Adnan, as he is a great asset to your service department. Smart, friendly, knowledgable. He surpassed my expectations, and was extremely communicative throughout the service appt. More

Quick, easy, and efficient I appreciated the intent listening to my needs and work to expedite the car shopping process for me. I felt they were straight forward, eager to help, I appreciated the intent listening to my needs and work to expedite the car shopping process for me. I felt they were straight forward, eager to help, and easy to work with. More

Professional, organized, and great communication via text Car was brought in for service. They were very efficient. I likedbthe communication via text a lot! It is not easy to always answer your phone so y Car was brought in for service. They were very efficient. I likedbthe communication via text a lot! It is not easy to always answer your phone so you can miss or delay appropriate communication. Brian had great customer service! More

370z Battery Replacement The dealer verified the battery and replaced what we believe to be failing. They washed my car and I was on my way. The criticism For this service The dealer verified the battery and replaced what we believe to be failing. They washed my car and I was on my way. The criticism For this service is during the replacement, the engine cover now have a blemish. I am returning today for a resolutions. FYI : Their was a tool left behind from this service visit, which I will be returning. More

Great customer service and friendly staff The lady that worked with me was very nice and listed to my concerns she got me a free tire rotation since I didn't need it the previous time I had my The lady that worked with me was very nice and listed to my concerns she got me a free tire rotation since I didn't need it the previous time I had my oil changed. More

Amazing! Adam T. and Jordan did an amazing job. Adam was very patient since we had our 18 month with us. Got us the car and price we wanted. Never Never pushy. Adam T. and Jordan did an amazing job. Adam was very patient since we had our 18 month with us. Got us the car and price we wanted. Never Never pushy. We were about to go with Larry Miller and decided to try them.. and far and away the experience was 1000% better. Thank you Adam and Jordan... My husband was even impressed... which is hard to do. More

No disclosure of inspection cost, rude customer service Called to schedule check engine light and power seat work. At this time there was no information provided stating it would be $280 just for a diagno Called to schedule check engine light and power seat work. At this time there was no information provided stating it would be $280 just for a diagnosis. My car is an older Infiniti in poor shape. I would have never invested nearly three hundred dollars into the car as we were planning on purchasing a new car very soon. I received the work total of $3000 and knew this would be greater than the car value so decided against the work. I called Wednesday morning letting the service department know that I would be picking up the car that evening without any of the issues being fixed. When I showed up around 5:30p to pick up the car, Luke was extremely rude, stating no one told him I was picking up the car and that his guys have the car torn apart and it was not ready. Then he kept questioning who I spoke to, I did not recall the name. He then said it was probably someone in sales who didn’t relay the message. He was upset and appeared to make everyone uncomfortable when he was asking everyone if I spoke to them. Of course they are not going to fess up in front of an obviously upset coworker looking to blame someone. I said no problem that the car was not ready as my husband was waiting outside with our baby and was willing to walk over to VW dealership to purchase Atlas. He said no we close at six and I should just wait. I waited while he pounded on his keyboard and then handed me the receipt where i found out the $280 charge. I questioned him about it and he kept asking me well how much do i think i should have to pay for the service. I said i was not a specialist in this area but that it should have been disclosed prior to service because again my car is not worth it. He said so do you just think they do this work for free? he made it a point to make me feel very uncomfortable and the front desk clerk appeared very uncomfortable with his behavior as well. After enough berating i paid and i left and drove straight to Emich and purchased a new atlas. I am sure this review is going to go nowhere as I see he has multiple complaints on your website. I should’ve read the reviews before working with Luke. I can’t imagine he can get away with treating woman he encounters this way and I feel sorry for anyone who has to work along side of him and I feel sorry that your management approves of this behavior. More

Heavenly Sent Gary Rotter and Robert Gladon took so much attention and care into putting together numbers I could live with. I have brought many cars in my life but Gary Rotter and Robert Gladon took so much attention and care into putting together numbers I could live with. I have brought many cars in my life but I have Never had salesmen like Gary and Robert. There was no pressure, just total careful attention to what my needs were. You can be sure that I will spread the word to send everyone I know to go the best dealership in town! More

Oil Change / Maintence Visit Love the guys at Nissan on Havana! I always feel taken care of there. No pressure service experience, and I appreciate the designated “quiet room” whe Love the guys at Nissan on Havana! I always feel taken care of there. No pressure service experience, and I appreciate the designated “quiet room” where I can sit and get some work done while I’m waiting. Very clean and comfortable, with complimentary drinks and snacks. Great experiences every time! More

Amazing staff! Staff is always professional! I'm always treated with courtesy and a smile. It truly is the only reason that I go there is because of the staff! Thank Staff is always professional! I'm always treated with courtesy and a smile. It truly is the only reason that I go there is because of the staff! Thank you! More