Tynan's Nissan Aurora - Service Center

No disclosure of inspection cost, rude customer service Called to schedule check engine light and power seat work. At this time there was no information provided stating it would be $280 just for a diagno Called to schedule check engine light and power seat work. At this time there was no information provided stating it would be $280 just for a diagnosis. My car is an older Infiniti in poor shape. I would have never invested nearly three hundred dollars into the car as we were planning on purchasing a new car very soon. I received the work total of $3000 and knew this would be greater than the car value so decided against the work. I called Wednesday morning letting the service department know that I would be picking up the car that evening without any of the issues being fixed. When I showed up around 5:30p to pick up the car, Luke was extremely rude, stating no one told him I was picking up the car and that his guys have the car torn apart and it was not ready. Then he kept questioning who I spoke to, I did not recall the name. He then said it was probably someone in sales who didn’t relay the message. He was upset and appeared to make everyone uncomfortable when he was asking everyone if I spoke to them. Of course they are not going to fess up in front of an obviously upset coworker looking to blame someone. I said no problem that the car was not ready as my husband was waiting outside with our baby and was willing to walk over to VW dealership to purchase Atlas. He said no we close at six and I should just wait. I waited while he pounded on his keyboard and then handed me the receipt where i found out the $280 charge. I questioned him about it and he kept asking me well how much do i think i should have to pay for the service. I said i was not a specialist in this area but that it should have been disclosed prior to service because again my car is not worth it. He said so do you just think they do this work for free? he made it a point to make me feel very uncomfortable and the front desk clerk appeared very uncomfortable with his behavior as well. After enough berating i paid and i left and drove straight to Emich and purchased a new atlas. I am sure this review is going to go nowhere as I see he has multiple complaints on your website. I should’ve read the reviews before working with Luke. I can’t imagine he can get away with treating woman he encounters this way and I feel sorry for anyone who has to work along side of him and I feel sorry that your management approves of this behavior. More

Great customer service and friendly staff The lady that worked with me was very nice and listed to my concerns she got me a free tire rotation since I didn't need it the previous time I had my The lady that worked with me was very nice and listed to my concerns she got me a free tire rotation since I didn't need it the previous time I had my oil changed. More

Awesome service department I feel that giving the Tynan’s service department a five star review is short-changing them. I would give them six stars if I could. They always take I feel that giving the Tynan’s service department a five star review is short-changing them. I would give them six stars if I could. They always take fantastic care of my vehicles. They will be the only mechanics to work on our vehicles. Luke Clearwater bends over backwards to ensure you’re taken care of. His customer service is second to none. More

Oil Change / Maintence Visit Love the guys at Nissan on Havana! I always feel taken care of there. No pressure service experience, and I appreciate the designated “quiet room” whe Love the guys at Nissan on Havana! I always feel taken care of there. No pressure service experience, and I appreciate the designated “quiet room” where I can sit and get some work done while I’m waiting. Very clean and comfortable, with complimentary drinks and snacks. Great experiences every time! More

Amazing staff! Staff is always professional! I'm always treated with courtesy and a smile. It truly is the only reason that I go there is because of the staff! Thank Staff is always professional! I'm always treated with courtesy and a smile. It truly is the only reason that I go there is because of the staff! Thank you! More

Great service center staff, but the cost of repair to my vehicle was so ridiculous. The basic maintenance costs are competitive, but beyond that Tynans Nissan Auro center staff, but the cost of repair to my vehicle was so ridiculous. The basic maintenance costs are competitive, but beyond that Tynans Nissan Aurora was the most expensive. More

Transmission repair Good job. Fast service. I dis not have an appointment but they fit me in. Luke Clearwater was very informative. It will recommend this service in the Good job. Fast service. I dis not have an appointment but they fit me in. Luke Clearwater was very informative. It will recommend this service in the future. More

Frontire 2016 Luke was a very unpleasant person to speak to when dropping off my truck for repair. I spoke with rich to schedule my repair and he was off when I dro Luke was a very unpleasant person to speak to when dropping off my truck for repair. I spoke with rich to schedule my repair and he was off when I dropped it off. Everything about my repair was good other than the unpleasant unprofessional I had doing my truck off More

Friendly and compassionate. My wife had emergency service at Tynan’s. She was towed in. The service department welcomed her and took care of her. She was upset until she arrived. My wife had emergency service at Tynan’s. She was towed in. The service department welcomed her and took care of her. She was upset until she arrived. Once there, she was overjoyed with the prompt attention and repair. More

Oil change The young lady and gentleman was very professional and courteous, young lady got me to get the oil change deal, I don’t have anything else to say The young lady and gentleman was very professional and courteous, young lady got me to get the oil change deal, I don’t have anything else to say More