Tynan's Nissan Aurora - Service Center

Service is amazing! Came in for an oil change and regular service. I could not be more pleased with the service department and quality their of work. Wouldn't go anywhere Came in for an oil change and regular service. I could not be more pleased with the service department and quality their of work. Wouldn't go anywhere else! More

Best dealership ever Luke Clearwater saved the day can't say enough about him really he is a keeper I will always go to like with any problems lots of trust Luke Clearwater saved the day can't say enough about him really he is a keeper I will always go to like with any problems lots of trust More

tail light clip connector replacment Use"Express Service" for the first time at Tynan's for a taillight bulb replacement and was very satisfied. Chase Barns was very polite, courteous a Use"Express Service" for the first time at Tynan's for a taillight bulb replacement and was very satisfied. Chase Barns was very polite, courteous and friendly to me as it was my first visit. More

Brake service Service Staff is awesome mechanic was awesome Wait time was short I highly recommend to everyone I am a loyal customer and will return as long as Service Staff is awesome mechanic was awesome Wait time was short I highly recommend to everyone I am a loyal customer and will return as long as the service staff doesn’t change More

Unexpectedly awesome service Do whatever you can to retain Adnan, as he is a great asset to your service department. Smart, friendly, knowledgable. He surpassed my expectations, Do whatever you can to retain Adnan, as he is a great asset to your service department. Smart, friendly, knowledgable. He surpassed my expectations, and was extremely communicative throughout the service appt. More

Professional, organized, and great communication via text Car was brought in for service. They were very efficient. I likedbthe communication via text a lot! It is not easy to always answer your phone so y Car was brought in for service. They were very efficient. I likedbthe communication via text a lot! It is not easy to always answer your phone so you can miss or delay appropriate communication. Brian had great customer service! More

370z Battery Replacement The dealer verified the battery and replaced what we believe to be failing. They washed my car and I was on my way. The criticism For this service The dealer verified the battery and replaced what we believe to be failing. They washed my car and I was on my way. The criticism For this service is during the replacement, the engine cover now have a blemish. I am returning today for a resolutions. FYI : Their was a tool left behind from this service visit, which I will be returning. More

Great customer service and friendly staff The lady that worked with me was very nice and listed to my concerns she got me a free tire rotation since I didn't need it the previous time I had my The lady that worked with me was very nice and listed to my concerns she got me a free tire rotation since I didn't need it the previous time I had my oil changed. More

No disclosure of inspection cost, rude customer service Called to schedule check engine light and power seat work. At this time there was no information provided stating it would be $280 just for a diagno Called to schedule check engine light and power seat work. At this time there was no information provided stating it would be $280 just for a diagnosis. My car is an older Infiniti in poor shape. I would have never invested nearly three hundred dollars into the car as we were planning on purchasing a new car very soon. I received the work total of $3000 and knew this would be greater than the car value so decided against the work. I called Wednesday morning letting the service department know that I would be picking up the car that evening without any of the issues being fixed. When I showed up around 5:30p to pick up the car, Luke was extremely rude, stating no one told him I was picking up the car and that his guys have the car torn apart and it was not ready. Then he kept questioning who I spoke to, I did not recall the name. He then said it was probably someone in sales who didn’t relay the message. He was upset and appeared to make everyone uncomfortable when he was asking everyone if I spoke to them. Of course they are not going to fess up in front of an obviously upset coworker looking to blame someone. I said no problem that the car was not ready as my husband was waiting outside with our baby and was willing to walk over to VW dealership to purchase Atlas. He said no we close at six and I should just wait. I waited while he pounded on his keyboard and then handed me the receipt where i found out the $280 charge. I questioned him about it and he kept asking me well how much do i think i should have to pay for the service. I said i was not a specialist in this area but that it should have been disclosed prior to service because again my car is not worth it. He said so do you just think they do this work for free? he made it a point to make me feel very uncomfortable and the front desk clerk appeared very uncomfortable with his behavior as well. After enough berating i paid and i left and drove straight to Emich and purchased a new atlas. I am sure this review is going to go nowhere as I see he has multiple complaints on your website. I should’ve read the reviews before working with Luke. I can’t imagine he can get away with treating woman he encounters this way and I feel sorry for anyone who has to work along side of him and I feel sorry that your management approves of this behavior. More

Oil Change / Maintence Visit Love the guys at Nissan on Havana! I always feel taken care of there. No pressure service experience, and I appreciate the designated “quiet room” whe Love the guys at Nissan on Havana! I always feel taken care of there. No pressure service experience, and I appreciate the designated “quiet room” where I can sit and get some work done while I’m waiting. Very clean and comfortable, with complimentary drinks and snacks. Great experiences every time! More