Tynan's Volkswagen

I came in for a 100k mileage maintenance and upon inspection I needed my front brake pads replaced as well. The service adviser, Benny, was extremely knowledgeable, friendly, and attentive towards me inspection I needed my front brake pads replaced as well. The service adviser, Benny, was extremely knowledgeable, friendly, and attentive towards me. He kept me up to date on an estimated wait time and was so kind and courteous. As I work in customer service/management myself, I really appreciated being treated with such respect as I know the impact that this makes. Thank you for all you have done for me! I look forward to returning for more car service in the future. More

Great Mechanical service experence. Could do better with making sure the car is clean before picking up. making sure the car is clean before picking up. More

Friendly and efficient staff. I knew what I was looking for and where I needed to be from a price stand point and helped me get there. for and where I needed to be from a price stand point and helped me get there. More

Update: The floor mats were shipped to my home. Finance Director, Tom Romolo, reached out to me regarding the payoff issue, and I was able to determine that the issue was with Toyota Financial, not Tynan's Director, Tom Romolo, reached out to me regarding the payoff issue, and I was able to determine that the issue was with Toyota Financial, not Tynan's. So, apart from leaving my co-borrower off the lease, my material complaints have been resolved. Original Review: I leased a 2022 Atlas SEL Premium R-Line in late December. The online sales process was great. Katelynn gave me a quote, I submitted my finance application and scheduled a time to go to the dealership to sign paperwork and pick up the car. Unfortunately, everything went down hill from there. While signing the paperwork, I learned that they did not include my co-applicant on the lease. I let it slide since I qualify on my own and didn’t want to delay the process. But we typically do everything jointly and I would’ve liked to have both of our names on the lease. After getting the car home, I noticed that two items listed on the window sticker were missing - floor mats and a cargo cover - about $500 worth of accessories. I spoke to Mario and he said to come down to the dealership and he’d take care of me. So I made the 45 minute drive to the dealership thinking I would pick up the missing items and be on my way. But Mario wanted to search through the vehicle as if he thought I was lying or was somehow overlooking something. Once he was satisfied that the items weren’t in the car, he had me wait outside in the cold while he went off to find my missing accessories. He found the cargo cover fairly quickly, but the floor mats were more elusive. At one point he came out with a nasty-looking pair of very obviously used, dog-hair covered mats and tried to put them in the car. They were for a different model, so he abandoned that idea and let me know that he would have to order a set of mats and I’d have to make the 1.5 hour round trip drive at some undetermined time in the future to pick them up. For a >$50k car, I would expect better solutions. Finally, today I discovered that my trade-in still has not been paid off. It has been over 3 weeks now. Overall, I am very unimpressed and would not recommend Tynan’s. More

I previously researched TIguans and reviewed I previously researched TIguans and reviewed dealership's inventory on-line. When I saw what I wanted and was ready to purchase, it was a straight fo I previously researched TIguans and reviewed dealership's inventory on-line. When I saw what I wanted and was ready to purchase, it was a straight forward process with no price haggling which was refreshing. More

Tynan’s provides excellent customer service and does a great job communicating with customers while working on their vehicles. great job communicating with customers while working on their vehicles. More

Always an attentive, professional, knowledgeable and trustworthy team to work with. Will always use Tynan’s for sales and service. trustworthy team to work with. Will always use Tynan’s for sales and service. More

Fast check out, as always friendly people, no Wi-Fi password provided to the customer Thanks password provided to the customer Thanks More

Easy scheduling for service, amazing service to pick up and drop off the car, zero hassle on payments when under warrantee. and drop off the car, zero hassle on payments when under warrantee. More