Tynan's Volkswagen - Service Center

Tynan's Volkswagen responded

Thank you, Michelle, for your kind words! We’re grateful for your continued trust in our team. It's always our goal to provide professional and courteous service while ensuring your vehicle is properly and efficiently taken care of. We truly appreciate your support and look forward to serving you again in the future! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Dear Tsion, Thank you for taking the time to share your feedback. We truly regret that your recent experience did not meet your expectations, and we understand how frustrating this situation must have felt. To clarify, your Volkswagen Atlas is equipped with a factory-installed towing control module that automatically operates trailer brakes and makes necessary adjustments. The aftermarket trailer brake adapter provided was not compatible with your vehicle’s system, and our team communicated this during the diagnostic process. Regarding the charges: The $204.00 diagnostic fee was approved by you before the work was performed. The additional charge was for a cabin air filter replacement, which was also authorized at the time of service. While we recognize your disappointment, no repairs were performed beyond what you approved. We aim to be transparent in our communication and recommendations, and we’re sorry to hear that you felt unsupported throughout the process. We also regret that a loaner vehicle was not available during your visit — availability can vary, and we apologize for the inconvenience that this caused. Your feedback about feeling disrespected, particularly as a woman, is something we take seriously. Every customer deserves to be treated with professionalism, transparency, and respect. We will be reviewing this internally to ensure every member of our team upholds these standards. If you’re open to further discussion, we’d appreciate the opportunity to speak directly and work toward a more positive resolution. Please feel free to reach out to our Service Manager, Matt Cooper, at 303-341-3330 Sincerely, Jacqueline Goldsboro Customer Care Coordinator Tynan’s Volkswagen

Tynan's Volkswagen responded

Thank you for the kind words! We’re glad to hear that our team was helpful and worked to get to the issue with your vehicle. Providing thorough and professional service is our goal, and we truly appreciate your trust in us. We look forward to serving you again in the future! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for your feedback, Joseph. We're glad to hear that Ashley provided you with a positive experience and represented Tynan’s well. We’re sorry the rest of your visit didn’t meet expectations. We understand your frustration regarding the communication around your vehicle’s diagnosis and appreciate you bringing this to our attention. Your comments help us identify areas for improvement, and we’ll share them with the team. If you'd like to discuss your experience further, we’d welcome the opportunity—please don’t hesitate to reach out directly. Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you, Harrison, for your kind words and for taking the time to share your experience with us! We’re so glad to hear that Ashley kept you well-informed throughout the process and that Blake’s patience and expertise made a positive impression. We appreciate your understanding regarding the parts delay, and we're thrilled to know your vehicle is back to 100%. Thanks again for trusting the team at Tynan’s VW—we’re always here when you need us! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much for the kind words! We're grateful to have a team that truly cares about both our customers and their vehicles, and it means a lot to hear that you feel well taken care of. We appreciate your continued trust in us and look forward to seeing you again! Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for the great feedback! We're glad that you had a smooth and professional experience with excellent communication throughout. It's always our goal to get the job done right the first time, and we’re happy to know we delivered. We appreciate your support and look forward to serving you again! Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you, Gretchen, for your feedback and for taking the time to leave a review for your recent service—we truly appreciate it. We’re also grateful for your kind words about our team and efficiency. We apologize for any inconvenience caused by multiple requests and will make a note of your preference moving forward. Thank you again for choosing us! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for your kind words and 5-star review! We’re thrilled to hear that everyone you interacted with provided prompt and courteous service. We look forward to serving you again ! Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for the 5-star review! We're glad to hear that you've consistently received great service and timely visits from us. We truly appreciate your continued trust and look forward to serving you again soon! Jacqueline Goldsboro - customer Care Coordinator