Universal City Nissan

I came in to get an oil change in August 2012 and I left some envelopes in my car because I was going to pay some bills when I left. When my car was done and I got inside I noticed that my envelopes was ta some envelopes in my car because I was going to pay some bills when I left. When my car was done and I got inside I noticed that my envelopes was tampered with when I looked inside I seen that the one for my car insurance which had $221.11 was open and they took the 200 but left the 21.11 inside I ran bac to the service side told them what happened and they stated that I was suppose to take all my personal belongs out but this my car and why is your workers going thru my stuff I called the police they came and did a walk thru say its not no cameras back there and I couldn't press charges because I didn't see who took my money I'm highly upset with universal city Nissan I don't like there business and I'm trading my car in a to another dealer just so I don't have to deal with them anymore I will never get my car serviced there again then thats bad your workers steals from Nissan customers. More

items was stolen out of my car.i got a call from the dealer saying a part was in for a recall on my car.i drop my car off for an oil change and to get the recall fixed. they ended up keeping my car for dealer saying a part was in for a recall on my car.i drop my car off for an oil change and to get the recall fixed. they ended up keeping my car for five days.only to find out the part wasnt there and it wasnt going to be shipped in until three weeks so nothing was fixed on my car all they did was an oil change i didnt have my car for four days FOR AN OIL CHANGE. when i go to pick up my car i notice that my auxilry cord is missing i looked all over my car. i go inside to let them know that my cord was missing and they told me its nothing they can do about it. words can not explain my overall disapointment with the service i recived. :( More

This was the worst experience that I've ever had at a dealership. I was told I was pre-approved and that no money would be required to get the car. But at the time I was dealing with Adrian he asked for dealership. I was told I was pre-approved and that no money would be required to get the car. But at the time I was dealing with Adrian he asked for $7000.00. He did not look at my work history or my pay stubs. Universal Nissan says your job is your credit this is not true. No one ever showed me the vehicle that I asked about several times. I think Universal Has the worst customer service in Los Angeles, don't go there if you want to get a car, they will charge you and the service is extremly bad. Go to Ford or Mike Miller if you want good service and a fair price for the car.. GO SEE CAL! More

Sleazy and underhanded. I drove over 3 hours to Sleazy and underhanded. I drove over 3 hours to purchase my car Universal City Nissan. They said they would match a price another dealer quoted. Sleazy and underhanded. I drove over 3 hours to purchase my car Universal City Nissan. They said they would match a price another dealer quoted. When I went there, they did not have the car. Then they refused to stand by an email from their salesperson specifically agreeing to the price with exactly the items I wanted and including tax and license. First, they said, "Oh, tax and license is extra." (about $1,800). I then showed them my emails that it was specifically included. Then they said, they could do it, but I had to purchase and extended warranty (about $1,800). I showed them the email did not include any such stipulation. Do you see a pattern here? Anyway, I walked away from the sleazy Universal City Nissan just about ready to pass on getting a Nissan product. Note: I gave Nissan one last chance with Carson Nissan--and I'm very glad I did. Night and day! We agreed to a very good price over the internet($400 over Universal City's "phantom" price...it also beat my local dealer by $2,100). When I arrived the car was there. They showed me a contract at $200 *under* what they had quoted. I wanted to be honest so I told them of their "mistake" ("a deal is a deal"). They want back an re-ran the numbers and it came back that it was $200 under and that is the deal they gave me (i.e., by the way, Carson Nisson's true price was only $200 more than Universal City's phantom price). There was no pressure to add items or extended warranties I did not want. Fair, simple and honest--and the best price I could find. Excellent experience. Do your research and let Carson Nissan be your benchmark. I doubt you'll find another dealer who will match their price or service. And stay away from Universal City Nissan. Worst car buying experience I've ever had--and I'm not that young! ps: I have a law degree and have taught negotiations and business ethics at a university for almost 25 years. I am well aware of the "tricks of the trade." As a result, this recommendation comes from someone who (hopefully) knows a little... More

I am really disappointed with the service I received from Universal City Nissan. I’ve seen online a 2002 Altima. I send the dealer an email to verify the price and to see if the vehicle is available. Got ema Universal City Nissan. I’ve seen online a 2002 Altima. I send the dealer an email to verify the price and to see if the vehicle is available. Got email from someone named Andy, and then I replied with a cash offer. The next day I got an email from Bobby Hill, who is in charge of the Internet Dept., and asked me to come over. I asked if the vehicle is still available because I don't want to drive 40 miles and waste time and gas. Mr. Hill said, yes, the vehicle is still available and would wait for me. We agreed to meet in two days which would be Friday afternoon. I was at the dealership on Friday at 2:00 pm just to find out that Mr. Hill is not in, so someone else name Qais came down to help me and took me to a garage parking and showed me beaten up green Altima. I told him that the vehicle in question was a white clean 2002 Altima, then he said that vehicle was sold long time ago. He tried to sell me $9,000.00 Altima, then a Cavalier or a Buick. I am not sure what games these guys are playing but that wasn’t professional, at least they should’ve told me that the vehicle was sold, rather than make me drove 40 miles one way, and waste my time and gas, not to mention fighting Friday afternoon traffic, for nothing. I wish the staff at that dealership were more clear, serious and professional. Sorry, but I'll take my business somewhere else. More

I called this dealer today looking for a 2012 Leaf on the lot. I talked to Gustalvo(sp?) who checked his inventory and said they had eight on the lot. I asked AGAIN if they were all 2012's He assured me t lot. I talked to Gustalvo(sp?) who checked his inventory and said they had eight on the lot. I asked AGAIN if they were all 2012's He assured me that they were. I said that if I could get one for MSRP I would pay cash today. He said he would check with his manager and call me back. Five minutes later he called me back and said his mgr said ok. One hour later my wife and I were there with checkbook in hand. Gustalvo was now not available but we were asked to deal with a fleet mgr by the name of David. He checked his computer and said they didn't have any 2012's on hand but could sell me a 2011. He tried hard to sell me a 2011. (Obvious bait and switch tactic) I refused and he said he would talk to Gustalvo's boss. Again, another attempt to sell me a 2011, pretty strong attempt too. My wife and I drove across town to deal witth this DISHONEST dealer. Never again, and believe me, I will report this dishonest dealer to all who will listen! More

After looking at the new car, getting an appraisal my trade-in, and getting an approval for the loan, the manager added an addional $15,000 premium mark up right before we were ready to sign. It is as i trade-in, and getting an approval for the loan, the manager added an addional $15,000 premium mark up right before we were ready to sign. It is as if he added the markup after looking at my credit score. NOT GOOD BUSINESS PRACTICE. Do not trust them. More

The first car I bought from universal was about 20 years ago. I was treated so well by sales and service that I've been back now for my forth time. This last time I dealt with melvin who was great . I would ago. I was treated so well by sales and service that I've been back now for my forth time. This last time I dealt with melvin who was great . I would and have recommended universal Nissan to anyone thinking of a new Nissan. More

When I was handed my keys of my Sentra I was shocked because one of the MAIN sticking points during the negation was remote keyless entry and remote trunk release, the keys I was handed were just regul because one of the MAIN sticking points during the negation was remote keyless entry and remote trunk release, the keys I was handed were just regular keys. When I brought up this fact I was told to wait, 30 mins later, I was told I had to come back the next day and that they would fix the problem. I was just happy to be able to go home. The whole process had taken more than 5 hours already. When I got into my new Nissan and turned it on I was appalled to see that the gas tank was on empty. While I did not expect a full tank, since it wasn’t a new car, I did expect enough gas to get back to the dealership the next day. When I returned the next day I was given remote keyless entry. I was so tired of being at the dealership I just took what they gave me and left. When I got home I realized that they remote system that was given to me did not include remote trunk release. This was just unprofessional. I was forced to return to the dealership again. When I returned for the second time I came with all of the paperwork from the deal including the paper that goes in the window of the car when it is on the lot. That paper says that the car includes both the remote keyless entry and remote trunk release. I asked to speak with a manager. I have never been so disturbed with someone’s behavior. He lied outright to me and my father. When we asked for the remote that included the trunk release he said that the Sentra hasn’t had that feature available since 2006. When I asked why the paper on my car said that it was included, he said that it was a mistake. I asked if other cars in the lot had that same mistake, and he said yes. (Everyone that bought a car from them in the last 4 years thought they were getting remote trunk release and didn’t!) He asked what he could do to make me happy and I said to give me what I paid for which was the remote that included the trunk release. He went into the back room and “spoke” with the technicians and that there was no possible way it could be added to my car it just wasn't available in the Sentra. At this point I was very disheartened and I started to wonder what else on that paper was actually in my car, are the air bags in my car? are the breaks in my car? or did they stop making those in 2006 too? Is my car actually certified? (I have since discovered they failed to notify me of a recall involving the airbags) I asked to speak with the General Manager. Another manager was sent over, not the general manager, and I was told that the general manager was not there. This manager told me that Universal City Nissan was not responsible for what was on the paper in the car window and that it wasn’t their fault. He offered me a car detail to make up for the misunderstanding. He still held to the fact that the remote trunk release was not available was not available for the Sentra since 2006. He said that he would have all of the papers in the lot fixed. I still felt like I was being swindled, so I asked for the General Manager again. When the General Manager, H. Wafa, came out (I guess he was there!) he was abrasive and rude. He pointed to the small print on the bottom of the paperwork and said that they were not responsible for what the paper says and that the Sentra didn’t include remote trunk release and hadn’t included it since 2006. He said that he wasn’t responsible for what the paper said that the company that printed it was and that they made the mistake not him. It became clear very quickly that he had never read the small print. The first line of the small print is: “This vehicle’s equipment list is prepared by an authorized AutoUplinkUSA Distributor for the above dealer to be used as an informational listing of available equipment on this vehicle.” I pointed to the small print and asked “if remote keyless entry is not available on my Sentra then why does it say it is.” He then went back into the office. When he returned he said that it was available on “some” Sentras just not mine. When I asked him why the other managers that he had sent out had lied to me and said that it hadn’t been available since 2006, he said that they didn’t know the product. How can a person become a sales manager without knowing the specifications of their products? When the other manager went to speak with the technicians why didn’t they inform him that remote trunk release was available on the 2009 Sentra? He then told me that he would give me anything for free and I should just leave. All I am asking for is to get what I paid for and what I was told was included in my car. At this point I would never recommend to anyone purchasing a Nissan from a Universal City Nissan. More

I visited the Universal Nissan dealership seeking a new or used vehicle for my daughter. We received EXCEPTIONAL SERVICE there! Mr. Murray was attentive and really focused on finding what we needed. Alt or used vehicle for my daughter. We received EXCEPTIONAL SERVICE there! Mr. Murray was attentive and really focused on finding what we needed. Although we would have preferred to pay less for the car, we felt we were dealt with in an honest, intelligent and professional manner---which was truly a breath of fresh air! Tim Benton was articulate and informative and provided a great deal of assistance in smoothing out the proper way to take title. It's really sad that good service is a rarity instead of the norm. The cordial service extended to the showroom floor where Ulysses and Ziggy kept us supplied with popcorn and changed the TV channels in the absence of any remote. Sy in Finance was also very informative and very funny. I never dreamed I would ever say that purchasing a car at a dealership was actually fun. My daughter loves the car! More