Universal Hyundai

Service personnel excellence! On Sunday June 9, 2019 my 2009 Hyundai Santa Fe decided to shut down all of its systems at mile marker 208.5 on Florida's Turnpike. AAA towed it to Un On Sunday June 9, 2019 my 2009 Hyundai Santa Fe decided to shut down all of its systems at mile marker 208.5 on Florida's Turnpike. AAA towed it to Universal Hyundai in Orlando. The service department was closed at the time but Ramces Rivera calmed my friend and I and took over getting the proper paperwork filled out so that a service tech could diagnose the problem on Monday. Ramces showed us how to contact an UBER so that we could get a rental car and continue on our way to Gainesville to attend classes that week. On Monday, Stefan Luna contacted me to apologize that the service technicians hadn't been able to look at my vehicle but would do so first thing Tuesday. He kept his word and called me Tuesday afternoon to explain that the alternator had died and that the cause was a defective timing cover gasket which had leaked oil onto the alternator. He went over the technician's recommendations, discussed the cost of just replacing the alternator or doing a proper job of examining and replacing the 10 year old gaskets and belts as necessary. The work was done promptly and the Santa Fe was ready as requested Thursday morning, June 13th. Stefan came in on his day off to be sure to be there when I arrived.We made it back home to Broward County Thursday afternoon...safe and sound and with no further problems. I cannot say enough good things about the level of service and attention to detail and customer care that my friend and I received at this dealership! Please be sure to give my sincere thanks and commendations to Stefan and Ramces. A very happy customer, Mona (Ramona) Johnston More

GOOD SERVICE AND SALES Everyone was very helpful and helped me decide on the car i bought by explaining different options The young man that helped me i cant remember his Everyone was very helpful and helped me decide on the car i bought by explaining different options The young man that helped me i cant remember his all i now is he owns a mustang and was a tall spanish man young More

Great place to buy a car!! Great car buying experience. The salesman was very knowledgeable. Financing was easy and forms were simple to understand. I highly recommend Univers Great car buying experience. The salesman was very knowledgeable. Financing was easy and forms were simple to understand. I highly recommend Universal to anyone. Very happy with purchase!!! More

Buy the Santa Fe 2019 The services is good and Luis is excellent vendor. They only need better service for people waiting for the paperwork. Like coffee or snacks or a wait The services is good and Luis is excellent vendor. They only need better service for people waiting for the paperwork. Like coffee or snacks or a waiting area with a TV. More

New car lease Darrin was extremely knowledgeable and understood what I was looking for in a lease. I love the Tuscon and would recommend him to friends and family i Darrin was extremely knowledgeable and understood what I was looking for in a lease. I love the Tuscon and would recommend him to friends and family in the area. More

Made Our Day We purchased a Hyundai Tuscon with Pablo about 2 weeks ago. He was such a gentleman, made us laugh, did not pressure us and made us feel like family. We purchased a Hyundai Tuscon with Pablo about 2 weeks ago. He was such a gentleman, made us laugh, did not pressure us and made us feel like family. He was around our sons ages and by the time we got to the negotiations we wanted to adopt him! We actually enjoyed our car buying experience for the first time ever!! Thanks Pablo!! More

Amazing I’m so happy with the first Hyundai car I purchased but I can not thank Matt Sanchez enough for helping me! My whole family came with me to purchase t I’m so happy with the first Hyundai car I purchased but I can not thank Matt Sanchez enough for helping me! My whole family came with me to purchase the car and Matt did a wonderful job. He answered every question i had and ultimately i am satisfied with the deal he made us. A great first experience at this dealer ship. Thank you! definitely will come back More

Helping my sister I want to thank Ray Matos for his excellent care and assistance with my sister, that just moved here. Ray made her experience purchasing a vehicle a g I want to thank Ray Matos for his excellent care and assistance with my sister, that just moved here. Ray made her experience purchasing a vehicle a great one, his knowledge, understanding and answering all her questions to the fullest. Ray's understanding of her needs and taking care of them, he demonstrated to be true professional. Thanks Ray and Universal Hyundai for having people like Ray Matos. More

First time car buyer Louis N was a huge help, he made the entire process easy and comfortable, I wasn't planning on making my decision the day my mom took me to the deale Louis N was a huge help, he made the entire process easy and comfortable, I wasn't planning on making my decision the day my mom took me to the dealership. But after driving it I knew it was exactly what I wanted. My trade in was my first car (Chevy) and it only lasted me 5 years before the costs started to add up more than what the car was worth. I am looking forward to many many many years with my new Tuscon! Louis drove to my home to pick up the trade in as well as helped me change my insurance plan. He was such a big help. Kudos to him for making my experience great. More

Hyundai Orlando OBT The salesman, Teodoro, was very professional in proving many details about the car's funtionalty including operation warraties and performance, his kn The salesman, Teodoro, was very professional in proving many details about the car's funtionalty including operation warraties and performance, his knowledge truly help me to make an educated and wise decision for the purchase. Both, Carlos "manager" and Teodoro were very courteus and professional during pricing discussions as well. Many thanks to Teodoro for his time and help during this process. More