Universal Hyundai

Entire experience was top notch. Sales and finance staff was excellent and customer service was 5 star. Highly recommend to anyone! Sales and finance staff was excellent and customer service was 5 star. Highly recommend to anyone! More

I was having an issue with my Hyundai genesis where my hazard lights would come on randomly and couldn’t be turned off by pressing the hazard switch or turning the car off. They could only be turned off b hazard lights would come on randomly and couldn’t be turned off by pressing the hazard switch or turning the car off. They could only be turned off by unplugging the fuse that sends the current to the headlights and hazards. I called Universal Hyundai to set up an electrical diagnosis for my issue. I dropped the car off Monday April 1st and was quoted 5-6 hours to get a possible solution. I had to call at the end of the first day to get an update on my car because no one had reached out and was told it hadn’t even been seen by a technician. I called on the second day and was told the same thing. I called again on the third day and was told it was being looked at but was taking a while. I called on the fourth day and was told the same thing. Finally on the fifth day they reached out to me with a solution to spend $1,670 plus tax to replace the a/c head unit. This whole time I wasn’t offered a rental car because my 2012 car was too old to warrant a rental car from the dealership even though they should have waived that rule since it took five days instead of 5 hours to diagnose. Nor did they waive the diagnostic fee for taking so much longer than quoted even though I was without a car for a week when I work full-time. When I went to pick up my car it took 45 minutes for them to bring my car around to the front and when I got in my car I noticed the hazard switch in the dash was broken and no longer sprang back out like a car switch should and did properly before dropping off my car. The service worker Caleb who was helpful throughout this process was busy so I spoke with the service manager Greg Gilbert to come look at the damage they had caused. He was condescending and spoke to me as if I was a child while I showed him the issue and claimed “there no proof that this switch wasn’t broken before they received it for work”. I then showed him a video from March 28th where I explain my issue with the hazards and in the video you can see me clicking the hazard switch normally and it was clicking in and out perfectly. Even after showing him the video he said there is nothing they can do to fix this because they would have to replace the entire head unit (which is what they diagnosed as the issue) since they can’t buy the hazard switch on its own. They wouldn’t offer to repair the piece that they broke while diagnosing the car and didn’t even offer me my $99 back for the diagnostic fee. So now I have my car back with an extra piece that is broken that wasn’t that way before I dropped it off. I do not recommend anyone to take their car to Universal Hyundai for any servicing especially when I was treated the way I was by their Service Manager Greg. I am extremely frustrated with the process and the outcome, and it feels like a huge waste of time and money. More

Chris was professional, respectful and understood our needs and met them. I would recommend anyone I know that is look for a Hyundai to ask for him needs and met them. I would recommend anyone I know that is look for a Hyundai to ask for him More

Buen equipo de mantenimiento. ..felicitaciones para Juan Mendez...Buena atención al cliente...buena información de como comprar un carro ..felicitaciones para Juan Mendez...Buena atención al cliente...buena información de como comprar un carro More

Love this dealership The staff from sales to maintenance are awesome and I recommend this dealership to everyone are awesome and I recommend this dealership to everyone More

Both provided excellent customer service. They went above and beyond to help me. Thank you! They went above and beyond to help me. Thank you! More

Overall good The experience was good. Everyone was great even though l had to make an unexpected purchase Everyone was great even though l had to make an unexpected purchase More

He was efficient and follows through. He didn't try to upsell me on anything I didn't want and tried to get me the best and fair deal. He didn't try to upsell me on anything I didn't want and tried to get me the best and fair deal. More

Everyone seems very nice and professional before you sign a purchase agreement. After the purchase agreement is signed, it's a complete different vibe. They become hostile and unwilling to adjust mistakes ma a purchase agreement. After the purchase agreement is signed, it's a complete different vibe. They become hostile and unwilling to adjust mistakes made by them. More

Gracias Carlos morales por su excelente atención lo recomiendo a todo la gente muchas gracias hyndai recomiendo a todo la gente muchas gracias hyndai More