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Frankie Martinez
Frankie Martinez at Universal Hyundai

Frankie Martinez

Sales Manager

Universal Hyundai

12801 South Orange Blossom Trail
Orlando, FL 32837

4.7
175 Reviews
4.7

175 Reviews

Write a Review

175 Reviews of Frankie Martinez

July 31, 2026

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Employee Rating

Helped find exactly what I was looking for within my budget. Quick and smooth process. More

by kelvyndeleon14
Recommend Dealer
Yes

Other Employees Tagged: Adam Karlski, Miguel Resto, Carlos DeJesus

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Jul 31, 2026

Universal Hyundai responded

Thank you for choosing Universal Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 15, 2026

Dealership Rating
Employee Rating

He was awesome, professional, friendly, and very helpful. They made the entire car buying process easy, stress-free, and enjoyable. More

by MELVAMORENO18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jul 16, 2026

Universal Hyundai responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Universal Hyundai are glad to have you as a customer. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

July 04, 2026

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Employee Rating

Our sales manager Tony was great to work with. I have specific requirements and hate to waste time. He hustled to meet all my needs and we made the purchase that afternoon. All the Universal Hyu More

by ericarmstrong6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony.

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Jul 16, 2026

Universal Hyundai responded

Thank you for choosing Universal Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

April 30, 2026

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Employee Rating

Very nice dealership. Everyone was so helpful and kind. I had a great experience with Richard Abreu picking out my car and dealing with the finances with Frankie. Thank yo More

by JKF
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richard Abreu

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May 26, 2026

Universal Hyundai responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

March 17, 2026

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Employee Rating

I really enjoy the whole experience! The great customer service, support, atmosphere and the fast pace of the whole process it was amazing! I will definitely recommend Universal Hyundai More

by lexybelmel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Roman

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Apr 08, 2026

Universal Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

October 31, 2025

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Employee Rating

No pressure, Carlos Roman explain very well all the Santa Cruz features. I'm very happy with the purchase More

by truenegra
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Roman

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Nov 28, 2025

Universal Hyundai responded

Thank you for your kind review! We’re happy to pass along your comments to the team here at Universal Hyundai! If you ever need anything else from us, please feel free to give us a call or stop by. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

June 07, 2025

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Employee Rating

Andrés es un gran ser humano, se coloca en el lugar del comprador es un gran vendedor More

by jackmaly.galindo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Guillermo Faria

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Jun 07, 2025

Universal Hyundai responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

June 06, 2025

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Employee Rating

Awesome service. Carlos was a pleasure to work with when choosing a new car. Would recommend. More

by paulocmk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos DeJesus

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Jun 06, 2025

Universal Hyundai responded

Thanks for sharing about your experience with Universal Hyundai. We appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

January 14, 2025

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Employee Rating

The dealership lost the 2nd smart key for my 2025 Santa Fe which I purchased on 12-1-24. After numerous calls by me (which were not returned) the key was finally ordered from Hyundai on 12-11-24. As of 1 More

by kjdillon05
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jacob McNeely

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Jan 16, 2025

Universal Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Gina Nava Reputation Manager gnava1@universalhyundai.com

November 30, 2024

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Employee Rating

Great customer service. great price. Jason was very professional answered all my questions. If you go to Hyundai ask for Jason. More

by dandehenanth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Simo Bassi , Jason Sanchez

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Dec 01, 2024

Universal Hyundai responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Jason. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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