Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Universal Hyundai
Orlando, FL
4,267 Reviews
Dear Valued Customer,
Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Hyundai?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,267 reviews
October 23, 2015
Very Satisfied Very satisfied with the whole experience. Second car purchased at your dealership. Greeted immediately upon walking in and everyone was very friendly. Very satisfied with the whole experience. Second car purchased at your dealership. Greeted immediately upon walking in and everyone was very friendly. We will definitely be back. More
by KIMBERLY0
Verified CustomerEmployees Worked With
October 23, 2015
Had a great experience at Universal Hyundai Excellent customer service. Ask for Adam Karlski and Ronald Thomas. Adam understood the type of car I was looking for and helped me with the process Excellent customer service. Ask for Adam Karlski and Ronald Thomas. Adam understood the type of car I was looking for and helped me with the process of turning in my leased car. More
by Gladys G.
Employees Worked With
Adam Karlski and Ronald Thomas
October 21, 2015
Great experience!!! So far the best experience I have had buying a car. Our salesman Carlos Garces was great, friendly, helpful and kind. Great costumer service, I will d So far the best experience I have had buying a car. Our salesman Carlos Garces was great, friendly, helpful and kind. Great costumer service, I will definitely buy another car from this dealership. Thanks again to all the Universal Hyundai team, i am very happy with my new 2015 Hyundai Sonata!! More
by mweinsure
October 20, 2015
Great experience Our experience at the dealership was excelent and easy, I've not been so relax before doing this kind of transaction. I felt the team was great and Ca Our experience at the dealership was excelent and easy, I've not been so relax before doing this kind of transaction. I felt the team was great and Carlos took care of us and made sure we were taken care of. Thanks for everything More
by Marlyn
October 20, 2015
Awesome experience will recommend to others. Love the customer service experience. And the environment it was great..........the front desk person greeted m experience will recommend to others. Love the customer service experience. And the environment it was great..........the front desk person greeted me as soon as I walked in the door. More
by BLGOULD3
Employees Worked With
Ruben
October 19, 2015
not good I went to do my service at the dealer because they said I could have my oil change for 15.00 and rotation for 9.99 so I agree but I never received m I went to do my service at the dealer because they said I could have my oil change for 15.00 and rotation for 9.99 so I agree but I never received my coupon in the email. The day of the service the guy with orange shirt was so good but the service man was not good at all, I explain him that they were supposed to send me the coupon and that I never got it and he said that there is nothing I could do without the coupon. So I told him just to my oil change. He said if I am going to wait her and I said yes but never offer me nothing else. Compare to other dealer the service was bad. More
by arialis17
Employees Worked With
don't want to mention name
October 18, 2015
Rockstar Ruben Ruben was phenomenal - he was open and honest with us from the beginning. Next time we look for a car, we'll be back to Universal Hyundai, and we'll b Ruben was phenomenal - he was open and honest with us from the beginning. Next time we look for a car, we'll be back to Universal Hyundai, and we'll be asking for Ruben! More
by Abcarrie
Employees Worked With
Ruben, Juan Colon
October 17, 2015
No pressure, easy, and exciting! Please see review on dealership as it was regarding the fabulous salesperson I was fortunate enough to get when I walked into Hyundai, Robert Stumpf. Please see review on dealership as it was regarding the fabulous salesperson I was fortunate enough to get when I walked into Hyundai, Robert Stumpf. More
by ORMC1101
Employees Worked With
Robert Stumpf
October 16, 2015
Great Service Went over to the dealership to just look at some cars. Was greeted by a nice young man, I believe his name was Ernie. He showed me around and was real Went over to the dealership to just look at some cars. Was greeted by a nice young man, I believe his name was Ernie. He showed me around and was real knowledgeable and passionate about the brand. While looking around we spotted a 2015 Veloster Turbo. A very nice car. Altho I did not end up buying the car, he made me feel welcomed and made the shopping process very enjoyable. I will deffinately be back as soon as I am ready to purchase my first Hyundai. Thanks so much and special thanks to Ernie for showing me around and providing excellent customer service. More
by Sebas123
Employees Worked With
Ernie Plaza
October 16, 2015
Anthony was quick and effective I enjoyed my shopping experience here because of Anthony and Jacob. They were quick to determine my needs, my wants and my budget. They worked hard to I enjoyed my shopping experience here because of Anthony and Jacob. They were quick to determine my needs, my wants and my budget. They worked hard to get my payments where I needed them, which, really, at the end of the day is all anyone cares about. If my next car is a Hyundai, I will return to them at Universal Hyundai. More
by Alexandra1990
Employees Worked With
