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Universal Hyundai
Orlando, FL
4,267 Reviews
Dear Valued Customer,
Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Hyundai?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 4,267 reviews
August 11, 2015
Great customer service After doing a lot of research I finally walked into universal Hyundai. After I met the car salesman James I told him exactly what I wanted in the ca After doing a lot of research I finally walked into universal Hyundai. After I met the car salesman James I told him exactly what I wanted in the car and compare it to what I had seen online during my research. I was looking for a more high-tech car with the navigation, push start, keyless entry, A back up camera and Bluetooth. James was able to take me out to the exact car I need it showed me all the details about it, we had a great test drive and he was never pushy when it came to the sale. Which was huge for me since I come with a customer service background. As a single woman there is always a fear that a sales men is out to up sale you but they worked with me on the price until I felt it was the best price. More
by Blsorensen
Verified Customer
August 11, 2015
My overall experience was remarkably satisfactory Teodore was very professional, his customer service skills are outstanding. Assadi was very explicit on the terms of the services he offered me. I am Teodore was very professional, his customer service skills are outstanding. Assadi was very explicit on the terms of the services he offered me. I am very pleased with the experince at Universal Hyundai and definitely will come back. More
by HAVANA33
Employees Worked With
Asaadi Amin, Teodoro Seminario
August 10, 2015
Magical! Happiest place on earth! Giving 10's to everyone that helped us through the process of leasing our vehicle. Or sales rep was knowledgeable and did a great job at helping us f Giving 10's to everyone that helped us through the process of leasing our vehicle. Or sales rep was knowledgeable and did a great job at helping us find the right match. The sales manager was fun. We all had a great time through the process of determining the purchase price. The finance dept was thorough but also had us in and out in a timely manner (not sure of his name but I think it might be Guillerno) More
by ALISSABETZNER
August 10, 2015
Visit to Universal Hyundai I had a very pleasant experience at Universal Hyundai. I had special circumstances and specific requirements and both Jinny and Jacob where able to me I had a very pleasant experience at Universal Hyundai. I had special circumstances and specific requirements and both Jinny and Jacob where able to meet them. I was very satisfied with the vehicle I purchased, the treatment and my overall experience. More
by CindyMel
August 07, 2015
good experience Went for an oil change and got out with a new car. Didn't plan it but so far I'm really happy with my new car. Went for an oil change and got out with a new car. Didn't plan it but so far I'm really happy with my new car. More
by KARYOS
Employees Worked With
Ron Thomas
August 07, 2015
Awesome Experience These guys know there stuff!! I showed up right before closing and was shown all the cars i wanted to see and drive without any hassle or rushing. Ern These guys know there stuff!! I showed up right before closing and was shown all the cars i wanted to see and drive without any hassle or rushing. Ernie was friendly and courteous and very knowledgeable on all aspects of the cars and our questions. I knew I was ready for a new car but didnt think id go home that same night being so late with a new car but WE DID!! I knew what price I wanted and could afford and when Jacob i think who was one of the finance managers came back and actually made that happen, we were so excited that we came back the next day and bought another from same 2 guys. This is our 4th & 5th hyundai and we just love these cars. Thanks so much you guys for making our car buying experience an awesome one...We will be back... More
by CHEFBUGGZ
August 06, 2015
My Visit to Universal Hyundai The salesperson was very good and knowledgeable on Hyundai products and services. Calm and attentive to what I was asking and looking for a vehicle. The salesperson was very good and knowledgeable on Hyundai products and services. Calm and attentive to what I was asking and looking for a vehicle. More
by JCUNANAN
Employees Worked With
Marouane Bennani
August 06, 2015
2 thumbs up Good service from the beginning till the end! The salesperson Jonathan was so helpful with the help of Juan colon we get good deals and not to much p Good service from the beginning till the end! The salesperson Jonathan was so helpful with the help of Juan colon we get good deals and not to much people buy 2 cars the same day was a easy process thank you guys! !! More
by ALEXDJB1
Employees Worked With
Jonathan Cruz, Juan Colon
August 05, 2015
This is what car buying should be like! Adam Karlski went above and beyond to help me in the process of buying my car! I have never encountered a salesperson who is more respectful and helpf Adam Karlski went above and beyond to help me in the process of buying my car! I have never encountered a salesperson who is more respectful and helpful in the car buying process. Adam went the extra mile to make sure I was taken care of and was completely satisfied with my purchase. It is rare to experience such an impressive level of customer service, especially in a sales industry. The finance staff was also wonderful in working with me. THANK YOU for modeling what the car buying experience should be like! More
by JENBRASCH
Employees Worked With
August 04, 2015
Awesome experience We'll be back when I need to buy a new car. Great overall experience. Your team listens and understands my concerns and we overcame them together! We'll be back when I need to buy a new car. Great overall experience. Your team listens and understands my concerns and we overcame them together! More
by WAP4
