![](https://www.dealerrater.com/ncdn/s/11.20240528.717/Graphics/icons/close-x-orange.png)
Universal Hyundai
Orlando, FL
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday Closed
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,043 reviews
Learned of this dealer through the Internet and the follow up and the activity that led up to the sale was very professional. We made the deal over the phone and when I showed up Lex was very thorough follow up and the activity that led up to the sale was very professional. We made the deal over the phone and when I showed up Lex was very thorough on explaining the car and all of its features. the paperwork was very fast and there were no surprises. i would strongly recommend this dealer. More
Hugo was very friendly, knowledgeable and accommodating during our driving test and the negotiating process. This dealership lacked the 'snakeoil salesman' feel, which I appreciated. However, I would ha during our driving test and the negotiating process. This dealership lacked the 'snakeoil salesman' feel, which I appreciated. However, I would have liked to drive a harder bargain regarding the vehicle price, but had to stop short, because the Elantra is in such high demand at the moment that further cost lowering attempts on my part would have resulted in a breakdown of the negotiations and somebody else would be calling herself the owner of the red, four-wheeled beauty sitting in our garage today. Unfortunately that's just the luck of the draw if you have your mind set on this particular vehicle at this point in time. More
Our salesman, Chris Oliva was extermly friendly and knowledgeable about the vehicle we looked at, took his time showing and explaining every detail of the vehicle. Took us on an extremly informaitve te knowledgeable about the vehicle we looked at, took his time showing and explaining every detail of the vehicle. Took us on an extremly informaitve test drive showing us the cars performance. Our overall buying experiance with Chris was pleasant. As for the finance person, "ED", he was very deceitful, we came in pre approved by OUR bank and requested that he fax the purchase order to our bank rep. which he refused to do saying that he does through the bank this way all the time; BUT his way cut our pre approval and local bank and rep. out of the loan credit while "ED" mislead us into thinking the loan was going to our bank as we requested. More
After a bad experience with one employee, the internet sales team and Eric Krisitian came to our rescue and set us up with Hugo Ortiz. Hugo was extremely courteous and accommodating to our specific needs sales team and Eric Krisitian came to our rescue and set us up with Hugo Ortiz. Hugo was extremely courteous and accommodating to our specific needs and was extremely helpful by providing us with straightforward information and quick response with answers that had to come from above. We highly recommend asking for Hugo when you visit Universal Hyundai. A big thank you to everyone we met on our second trip there, we now see that our first experience was not at all representative of this fantastic dealership. More
My wife and I went into Universal Hyundai to look at the Elantra that we had view on the Hyundai web site. Saleman Axel Machin showed us were to go view the Elantra and didn't bug us, he let us take our tim Elantra that we had view on the Hyundai web site. Saleman Axel Machin showed us were to go view the Elantra and didn't bug us, he let us take our time. We really appreciated the space. Axel was very knowledgeable of the Elantra and answered all our questions. Axel made purchasing our Elantra very pleasant. I would like to mention John,Felix and Cesar with their help we got the deal sealed. I haven't had the chance to use the Service Dept. but I'm sure if it's anywhere close to how we've been treated to date it will just as pleasant. With this being said I would recommend Universal Hyundai to our friends and family. Thanks you All Alan & Linda More
Bob took his time with me. He answered ALL my questions.I told him that I was not really sure of what brand or where I was going to purchase a vehicle. That in visiting other dealers,I had narrowed it down f told him that I was not really sure of what brand or where I was going to purchase a vehicle. That in visiting other dealers,I had narrowed it down from twelve models to three. He did not put any pressure on me to decide on Hyundai or his dealership. He offered to let me sit in, look and test drive the ones I chose. We took three test drives in two Accents and one Elantra. I chose a Blue Accent. The closing of the deal went very smoothly. More
The customer service was extraordinary. My dealer Ahmed did an amazing job in finding me the car that I was looking for and I left very happy. I recommend Universal Hyundai to everyone and I can say that A did an amazing job in finding me the car that I was looking for and I left very happy. I recommend Universal Hyundai to everyone and I can say that Ahmed did an amazing job with everything. The whole crew was very friendly and efficient. More
Dealership had a great selection of cars. Our salesman, Abi, did a terrific job. He was thorough in explaining all the features of the car and knew the car well. He did not pressure us to buy, but was pa Abi, did a terrific job. He was thorough in explaining all the features of the car and knew the car well. He did not pressure us to buy, but was patient as we worked through the deal. He made buying the car an awesome experience. More
Bob was wonderful from the moment we came to the property! He was not overbearing in any aspect. We appreciated the fact that he was easy going, yet was extremely thorough in his explanation of the property! He was not overbearing in any aspect. We appreciated the fact that he was easy going, yet was extremely thorough in his explanation of the vehicle. I have never had a salesman explain everything in the manner that he did. Even after the purchase was finalized, he continued to make sure that we understood everything about the vehicle. My husband and I felt we got a very good deal on the new vehicle we purchase! We love our new Hyndai Sonata! More
We had a very nice experience with Jonathan. The car buying process is typically not enjoyable and takes way too long. However, Jonathan interacted with us while we waited for paperwork. He is persona buying process is typically not enjoyable and takes way too long. However, Jonathan interacted with us while we waited for paperwork. He is personable and professional. Perception means everything in life and my perception was that he seemed to sincerely care about our situation and was working hard to help push things along. Jonathan truly turned our views of car salesman from negative to positive. Thank you Jonathan Vargas! More