Universal Hyundai

Jamel was an AMAZING sales person. He did not ONCE make me feel like he was trying to take advantage of us or make us do something that was not right for us. My husband and I both enjoyed this car buying e me feel like he was trying to take advantage of us or make us do something that was not right for us. My husband and I both enjoyed this car buying experience more than any other we have EVER had! Jamel is the ONLY car sales man we will ever use from now on! Great experience. My only drawback was the interaction with one of the sales managers. I felt he was a little less forthcoming and obviously had other interests, but overall I completely enjoyed the experience and would highly recommend them. More

Ron Was Great,he knows a lot about cars, He answered all my question, He always smile, He made me feel comfortable, I going to recommender him to my friends. I went to another dealers but no one was like hi my question, He always smile, He made me feel comfortable, I going to recommender him to my friends. I went to another dealers but no one was like him. Congratulations, He is the best. More

I was so impressed by the service I received at Universal Hyundai! My mother and sister have both bought their cars from this same place and I wanted to get a Jeep, but they changed my minds. I was very ne Hyundai! My mother and sister have both bought their cars from this same place and I wanted to get a Jeep, but they changed my minds. I was very nervous because I have never bought a car from a dealership. I had worked with Adam and his assistant over the internet before I went to get a car. They were so helpful! Adam made this process super easy and exciting to by my 13 Hyundai Elantra. I am also a recent graduate and he was able to get me a great deal on my budget! He was honest and made this experience the best! He was also very knowledgeable when it came to the questions I asked. We were having issues with our insurance company, but Adam was so patient and willing to do anything to help. I would recommend that anyone see Adam when they get their car. More

I wanted to buy a specific model, year, trim etc for a desired price. Dealership agreed to the new car price over the phone. I asked to have it confirmed by the Sales Manager and was told Yes, the would s desired price. Dealership agreed to the new car price over the phone. I asked to have it confirmed by the Sales Manager and was told Yes, the would sell me that model, year, and trim car at that price. I was given the car's VIN, details, etc. I set up new car insurance and made the trip to the dealership for a cash sale on a new car. Was made to wait about 45 minutes before the Sales manager comes out and says that they would not honor the price. I told him I would not negotiate since they had already promised the price to me. Bottom line... after second review, they would not honor the price promised to me and I left. I believe they thought they had me cornered since I traveled to the dealership and had set up specific auto insurance using the quoted car VIN. What a sleazy group. I would stay away from these guys. Horrible experience. I have contacted and opened complaints with Hyundai Corporate, BBB, and will make sure I share this situation with others. This is what people often joke about regarding horrible car sales experiences. More

First service performed by Universal Hyundai was excellent. Vehicle's ABS pump was defective and has to be towed to the dealership for warranty repair. I returned to noise emitting from front end. excellent. Vehicle's ABS pump was defective and has to be towed to the dealership for warranty repair. I returned to noise emitting from front end. I was told the vehicle was rusted (2008 Veracruz) and required $500 to replace the strut covers. They also told me the rear brakes needed replacing. I had the rear brakes replaced and immediately upon exiting the lot, I noticed they were squealing. Returned weeks later to the dealer to have the rear brakes inspected and was told the front brakes needed to be replaced. Vehicle only had less than 43,000 miles. Had the front strut covers replaced and noise continued. Brought my Hyundai to another Hyundai dealer and they properly diagnosed the front noise to the upper control arm bushings and front brakes were perfectly fine. Rear brakes needed to be cleaned. Filed a claim with Hyundai Motors and they reimbursed my costs for the strut covers and covered the costs for the bushings. Repeated calls to the Service Mgr and would not return my calls until I mentioned that I would contact the owner of the Universal. Only then was I told Universal has the best mechanics and service writers and perhaps others were wrong. I will travel the extra miles to get my Hyundai serviced at the other Hyundai dealer in Orlando. More

I negotiated with several dealers via email and phone prior to arriving at Universal. Ray Morales was by far the most upfront and honest throughout the entire process. We arrived at an agreed upon pric prior to arriving at Universal. Ray Morales was by far the most upfront and honest throughout the entire process. We arrived at an agreed upon price prior to my ever arriving at the dealer. They then evaluated my trade and gave me what I felt was a reasonable offer. VERY easy process, no hard sales and NO GAMES. I'll return here again when I am in the market for another car. More

I returned to this dealer to purchase a second vehicle within 6 months of my first purchase because of the excellent service provided by Mr. Ron Thomas. He has elevated the car buying experience 100 fold! within 6 months of my first purchase because of the excellent service provided by Mr. Ron Thomas. He has elevated the car buying experience 100 fold! I am a luxury car owner and have been since 1986. I have purchased 10 luxury vehicles over the last 26 years and Mr. Ron Thomas surpassed every car buying experience I have ever had at any car dealership over the last 10 purchases. He had expert knowledge of the vehicle, took time to clearly ascertain what was in my best interest as a new car owner, and ensured delivery of exactly what I wanted and needed. As I said before I purchased another car from Mr. Thomas less than 6 months earlier and I only made the second purchase because of the great experience I had working with Mr. Thomas. If I am in need of another vehicle he will be the first person I call. I have already recommended Mr. Thomas to several friends and family. Additionally, Guillermo from the finance department was a pleasure to work with. It isn't often easy to say when handing over large sums of money that it was a pleasure, but Guillerrmo truly made it pleasurable. This is a great team making Universal Hyundai a pleasure to do business with. Sincerely, Michael Leon More

Bob made the buying experience easy and professional, and we left with a quality vehicle at a good price. I would reccomend Bob and Universal to my friends here in Jacksonville if the want a better deal than we left with a quality vehicle at a good price. I would reccomend Bob and Universal to my friends here in Jacksonville if the want a better deal than I was able to get here. More

Bob was great ! The whole team was Awesome ! The car is wonderful ! If you are on the market for a new car please go to Universal Hyundia ask for Bob ! This was the very best car buying experience I have e wonderful ! If you are on the market for a new car please go to Universal Hyundia ask for Bob ! This was the very best car buying experience I have ever had. Jose the man who had the job of signing all the papers worked so hard to get me the best deal around on interest rates and payments! I will never buy another car from anyone but Universal Hyundia ! More

Bob Mitchem, our salesman was great! He was very knowledgable, professional and courteous. He made car buying easy. We purchased a Genesis, and so far we love it. We really appreciated the pleasan knowledgable, professional and courteous. He made car buying easy. We purchased a Genesis, and so far we love it. We really appreciated the pleasant atmosphere at the dealership. We drove from Melbourne to Orlando to purchase the car, and it was definitely worth the trip. We believe that we got the best price currently available for a Genesis. Because of Bob, we would recommend Universal Hyundai to friends and family. Diane and John More