Universal Hyundai - Service Center

Work not done to expectations. I took my 2017 Sante Fe sport in for a scheduled appointment on March 6, 2018. We had purchased service agreement when we purchased the vehicle. When I took my 2017 Sante Fe sport in for a scheduled appointment on March 6, 2018. We had purchased service agreement when we purchased the vehicle. When I arrived I gave them my name and told the service writer that my husband had passed so I would be the one taking care of things. I waited in customer area about 2 hours and I heard young woman service tech come and say gary and saw another man get up. She finally came back about half hour later looking agitated and called for gary again but this time included the last name. I signed for my vehicle, she handed my keys over and said your car is parked around corner. I went to get car but it wasn't there, another gentleman was also looking for his vehicle so we had another service tech help us. Come to find out our cars were in the locker fence area so the service tech brought them out for us. After I got home I realized my car had not been washed or vacuumed, I couldn't tell if tires were rotated. I called March 8th and left a message for service manager to please call.....he never did. More

Exceptional Service This was my second service appointment with Ian and he does a great job. He's professional, personable and thorough. And he explains repairs in easy t This was my second service appointment with Ian and he does a great job. He's professional, personable and thorough. And he explains repairs in easy to understand terms. I highly recommend him. More

Condescending and Unhelpful Staff Went just yesterday to get something fixed on my shifter. It was a recall--mind you I've only had my Sonata 2011 for about five or so years but I've b Went just yesterday to get something fixed on my shifter. It was a recall--mind you I've only had my Sonata 2011 for about five or so years but I've been complete xxxx! Car ALWAYS has issues that need to be taken to get a recall for and wastes so much of my time. My mom has owned her car (not Hyundai) since 08 and hasn't had a quarter of the problems this car brings. If I were to give someone a word of advice it's to NOT buy a Hyundai. I deeply regret buying mine, and if I could sell it with no trouble, I would in the blink of an eye. I tell everyone who asks me, to not buy this junk car. It's all looks and not motor, but I digress--that had been checked before but the repair person who previously looked at it said that he CHECKED it and there was no issue with it. Clearly not the case! The problem arouse just the other day, so when I brought it to the repair man I told him that this issue was happening and I told him about the recall and how they said it wouldn't be an issue because my car didn't have a problem with it, he told me that the recall had been done and I'd just have to pay. What? No. You LOOKED at it and told me nothing was wrong. How are you going to fix something that wasn't even broken? I highly doubt that was the case, seeing as they don't like to waste their own time but love wasting yours. He used a very condescending tone with me too, and brought a list of the recalls that had been done--I knew it was quite a few but it was more than I imagined! It was close to (or possible over, because the page cut some off) 20 RECALLS. 20. THAT'S INSANE. I was blown away by the number of times I'd come to get this car recalled, and I asked to take a picture of it to show everyone just why they SHOULDN'T buy a Hyundai. Anyways, the staff kept being very snappy and unreasonable (mind you, the problem was so serious I couldn't shut my car off or lock the doors), and said he couldn't tell me how much it was to fix the problem. He could only tell me after they charged me $100 for a check up, and that it could be any amount. I left, and honestly, I never want to come back. More

3 hr wait for defective windshield exam 9 eight inch permanent squiggles in windshield could not be seen by Mr. Ortiz and 3 certified technicians. Easily detectable by Kareem when he brought 9 eight inch permanent squiggles in windshield could not be seen by Mr. Ortiz and 3 certified technicians. Easily detectable by Kareem when he brought my car. Kareeml needs promotion as he has better vision than some who work there. Can't wait to turn in this leased car. More

Service experience I will not be coming back to this location. Such poor staff with negative attitudes, they all clearly don't want to be there. Gill my advisor said one I will not be coming back to this location. Such poor staff with negative attitudes, they all clearly don't want to be there. Gill my advisor said one and thing and would do the other, didn't seem understanding when I would tell him my concerns. Disappointed. More

Excellent customer service!! We took our Azera in for routine service. We were greeted by Ron Thomas who has a great personality. We mentioned we were interested in looking at t We took our Azera in for routine service. We were greeted by Ron Thomas who has a great personality. We mentioned we were interested in looking at the Genesis while the car was being serviced. He took a considerable amount of time to show us the cars they had. He answered all of our questions and had a great deal of information about the vehicle. The service dept. did a great job taking care of our car and even walked us out to the car when it was done. Would not hesitate to buy or have our car serviced at Universal Hyundai. More

Great Customer Service Today I spoke to Abby in Service and she was very helpful and went above and beyond to obtain information that I needed. She didn't hesitate or give m Today I spoke to Abby in Service and she was very helpful and went above and beyond to obtain information that I needed. She didn't hesitate or give me any excuses, she just went ahead and found the information pertaining to the question I asked. Thank you Abby, great job. More