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Rhoda Allen
Rhoda Allen, Service Advisor, Universal Hyundai
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Rhoda Allen

Service Advisor

Universal Hyundai

12801 South Orange Blossom Trail
Orlando, FL 32837

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2 Reviews of Rhoda Allen

July 16, 2018

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Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees

"Work not done to expectations."

- Joyce

I took my 2017 Sante Fe sport in for a scheduled appointment on March 6, 2018. We had purchased service agreement when we purchased the vehicle. When I arrived I gave them my name and told the service writer that my husband had passed so I would be the one taking care of things. I waited in customer area about 2 hours and I heard young woman service tech come and say gary and saw another man get up. She finally came back about half hour later looking agitated and called for gary again but this time included the last name. I signed for my vehicle, she handed my keys over and said your car is parked around corner. I went to get car but it wasn't there, another gentleman was also looking for his vehicle so we had another service tech help us. Come to find out our cars were in the locker fence area so the service tech brought them out for us. After I got home I realized my car had not been washed or vacuumed, I couldn't tell if tires were rotated. I called March 8th and left a message for service manager to please call.....he never did.

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Recommend Dealer
No
Jul 17, 2018

Universal Hyundai responded

Joyce, Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. We strive for 100% customer satisfaction and we’re sorry to hear that your recent service visit did not meet your expectations. We would like the opportunity to speak with you in regards to your visit. My contact is lbautista@universalnissan.com or 407-926-7001 Ext:1050 Thank you!

June 03, 2017

Dealership Rating

"Quick and friendly service."

- phernandez7859 Verified Customer

Everyone was very polite and professional. They worked extremely hard to get me where I wanted to be. I was in and out with my new Elantra in no time!

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Recommend Dealer
Yes

Other Employees Tagged: Ron T

Jun 10, 2017

Universal Hyundai responded

We at happy to hear that we provided you with excellent service. Thank you and Congratulations!

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