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156 Reviews of Universal Hyundai - Service Center
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December 23, 2015
Service is good people friendly and vehicle is excellent. As stated above service,people and vehicle well satisfied with. As well as clean showroom waiting area as well as restroom faculties at all times. As stated above service,people and vehicle well satisfied with. As well as clean showroom waiting area as well as restroom faculties at all times. More
by agapeloves
Employees Worked With
Helpful October 19, 2015
not good I went to do my service at the dealer because they said I could have my oil change for 15.00 and rotation for 9.99 so I agree but I never received m I went to do my service at the dealer because they said I could have my oil change for 15.00 and rotation for 9.99 so I agree but I never received my coupon in the email. The day of the service the guy with orange shirt was so good but the service man was not good at all, I explain him that they were supposed to send me the coupon and that I never got it and he said that there is nothing I could do without the coupon. So I told him just to my oil change. He said if I am going to wait her and I said yes but never offer me nothing else. Compare to other dealer the service was bad. More
by arialis17
Employees Worked With
don't want to mention name
October 14, 2015
Expensive oil change plan When I Bought a brand new 2012 Tucson I also purchase their maintenance plan - I still now have a couple of oil changes left and asked if they would When I Bought a brand new 2012 Tucson I also purchase their maintenance plan - I still now have a couple of oil changes left and asked if they would honor it since the plan is over 3 years and they refused. The plan is expired but pleasing a customer and securing further business is more important than 2 oil changes - their loss... More
by Rosinha
Employees Worked With
Manager
October 08, 2015
Customer Focus: None I experienced an engine part failure, which was under warranty, yet I was charged nearly $270.00 for collateral damage. In speaking with the service m I experienced an engine part failure, which was under warranty, yet I was charged nearly $270.00 for collateral damage. In speaking with the service manager, Patricia, she was supposed to get back to me on the reimbursement I requested. She never did. I had to then contact the Customer Care Center, who then put me in touch with Corporate Headquarters. I then made a formal complaint about my negative experience, which finally resulted in me being refunded through Hyundai Corporate (and not Universal Hyundai as it should have been). What should have taken less than 24 hours to resolve took me over THREE WEEKS. Although my initial encounter with Rhoda Allen was extremely pleasant, everything went down hill when I challenged their reasons for charging me for collateral damage as a result of a warrantied engine part. The fact that I had to jump through so many hoops, share my experience over and over again with so many people, has convinced me that Universal Hyundai staff needs to revisit the company's mission, vision, and core values when it comes to customer service AND customer care. I've said this before and I will say it again: If I ever treated a customer the way I was mistreated, I would be out of a job collecting unemployment (maybe). To think I spent my hard-earned money on a warrantied vehicle to then receive such poor treatment from people who should appreciate the fact that I've helped pay their salaries is deeply disappointing and disconcerting. I truly wish I could have ranked my experience higher... in fact, I had every intention of doing so based on my initial interactions with Rhoda Allen. When everyone, including Rhoda and Patricia ignored me, my positive feelings disappeared. Now I will never buy another Hyundai again. If it was worth losing a valuable customer over $270, imagine how much more money Hyundai will not earn when I share my experience with my family, friends and colleagues? Such short-sided perspectives can have real consequences when it comes to profit margin. More
by RJ Fl
Employees Worked With
Rhoda Allen, Patricia
September 26, 2015
The best around! John Booth was very professional, polite, and helped out a lot. He's prestige in his line of work and I would recommend to anybody looking for a car o John Booth was very professional, polite, and helped out a lot. He's prestige in his line of work and I would recommend to anybody looking for a car or advice. More
by Newman407
Employees Worked With
August 19, 2015
great deal and awesome work from Carlos Villamil My sister and I just went in to ask a question and to my surprise we end it up with and awesome deal on a Mazda 2013.I just want to tank our superviso My sister and I just went in to ask a question and to my surprise we end it up with and awesome deal on a Mazda 2013.I just want to tank our supervisor Carlos Villamil .He took the time to explain and to guide us through the process to find our best car deal, and thanks God and his help we found it. He is the best sale consultant we have found. We are really happy and gratefully for his help :). More
by taguila
Employees Worked With
Carlos Villamil
June 15, 2015
Very Disappointed I bought a car from them on 2013 and I've been doing my vehicle services there until last weekend. My husband received a coupon booklet from Universal I bought a car from them on 2013 and I've been doing my vehicle services there until last weekend. My husband received a coupon booklet from Universal Hyundai with lots of coupons and discounts (ex; 100 off, 150 off, 12.95 for oil change, and so on) really good coupons I would say, but when I went to get my oil change done I handed the 12.95 oil change coupon and the guy asked me to leave my booklet inside my car in the cup holder, I thought it wasnt necessary but did it anyways. Really long story short, after almost 3 hours waiting there I got inside my car and the booklet had dissapeared. Spoke to the same guy and he came with the excuse that the previous manager who made these coupons had been fired and that they no longer provided this booklets, all left were thrown away...I asked him "why would they throw mine if it was in my car, and still working (because they accepted it with no excuse) At that moment I felt robbed because they are not supposed to touch ANYTHING in my car. I decided to leave but then, my husband's cousin decided to go back and get it back or complain with the manager...The guy said that he would go to the trash can and "see" if he could find it cuz nobody knew where it was. He came back 5 mins later with the booklet (clean with no scratch)....They have one less customer not because of my booklet but because of them trying to steal or get anything from a costumer. Not happy with this service. More
by yhr15
Employees Worked With
Dont know his name
April 16, 2015
Great salesman I bought a Hyundai Sonata in March 2014 from Adam K it was such a great experience and everytime I have my car in for a oil change I always see Adam I bought a Hyundai Sonata in March 2014 from Adam K it was such a great experience and everytime I have my car in for a oil change I always see Adam and he always remembers me and what car I purchased. It's nice to know that when you purchase a car from Adam he'll always be there. More
by Rdrig
Employees Worked With
September 26, 2014
WORST SERVICE EVER I just moved back to town and took my car to the dealer that I knew and trusted which is a drive from my home 35 mins away. I took my car in at 10am a I just moved back to town and took my car to the dealer that I knew and trusted which is a drive from my home 35 mins away. I took my car in at 10am and explained the issue i was having with my car was told I would get a call back in 2hrs almost 3 hrs later i had to find the adviser and ask only to find out he went to lunch. Ok at lunch no call no update they got him for me to find out he need couple more hrs with my car( i am waiting) so ok 3 hrs later again i have to find him again he told me my car was on test drive ok several mins later come back to me adviser and tech "told me there is nothing they can do come back when messes up again excuse me. So all day there nothing done ok if you can find problem let me know that dont lie to me about test drive no miles on my car if car stalling think you would test drive nope but they told me they did called service manager 1st thing he asked did i buy from there does it matter no i didn't but I own a Hyundai and just moved back to area told him I would not bring back to dealer he said ok. A dealer telling me that don't care if i come to the dealer to get my Hyundai serviced really??? I have owned 3 Hyundai i will trade of this car and will never buy another one again i have never felt so bad More
by rebelgirl77
Employees Worked With
greg in service
August 31, 2014
"Excellent customer service" I personally want to thank Nestor Diaz for being a great service manager. Thank you for taking your time to find the water leak in my car and for taki I personally want to thank Nestor Diaz for being a great service manager. Thank you for taking your time to find the water leak in my car and for taking care of it. You and your customer service team are amazing. "Best car dealership in town". Thank you so much!! More
by yayi1297
Employees Worked With
Nestor Diaz, Ron Thomas
