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Universal Mitsubishi

Sherman Oaks, CA

4.8
2,063 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded. We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more. Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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5015 Van Nuys Blvd

Sherman Oaks, CA

91403

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Showing 2,063 reviews

October 02, 2022

Thank you so much Armen. We have never seen anyone who works like you in this country. You are the most trusted person. More

by BETTYBOLOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Universal Mitsubishi responded

Hi Betty, on behalf of Armen and his staff, thank you for your 5 Star review. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

September 29, 2022

Best service center personnel. Very respectful and courteous. Always giving me an update and greet all customers. More

by djpf27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2022 -

Universal Mitsubishi responded

On behalf of Paul/Armen and the entire Service staff, thank you. We appreciate you giving us the opportunity to service your vehicle. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

September 28, 2022

Thank you to the manager who helped me get my car serviced dispute my difficult schedule at the hospital! You really made a huge difference for me! More

by Kdeleon26
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2022 -

Universal Mitsubishi responded

It's our pleasure to serve you. We thank you for chosing and giving Universal Mitsubishi (Paul) the opportunity to take care of your vehicles needs. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

September 27, 2022

Fast efficient and Courteous service I would recommend to others a little out my way but worth the drive More

by lynnc2u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2022 -

Universal Mitsubishi responded

Thank you Lynn, we appreciate your kind words and 5 Star review. I'm glad we've earned your patronage. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

September 26, 2022

Paul is courteous and helpful, great service. Nice to place to be at home with car service. Prices of change is good too. More

by SALVADORJARENCIOJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2022 -

Universal Mitsubishi responded

Hi Salvador, I'm glad you found your service visit pleasent. I hope Paul and his staff have earned your patronage. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

September 26, 2022

Paul was very knowledgeable and helpful in having his team inspect the vehicle for my pre purchase inspection. More

by Johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2022 -

Universal Mitsubishi responded

Thank you for giving us the opportunity to help. I hope we can be of service in the future, also thank you for your 5 Star review. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi (818) 550-1500

September 23, 2022

excellent service and on time very good attention the information about the next services was clear thank you very much More

by TAVOANDRES2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2022 -

Universal Mitsubishi responded

Hello Andres, I'm greatful for your 5 Star Review. I hope you continue giving us the opportunity to service your vehicle. Stay safe, Carlos De La Luz General Sales Manager Carlos@universalmitsubishi.com (818)550-1500

September 21, 2022

The dealer is fine. Corporate Mitsu is horrible. Sold me a brand new lemon. Horrible car. More

by Mitsubishi Corporate Fails
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Universal Mitsubishi responded

Thank you for your feedback, I apologise for any burdens you may be experiencing. Regretfuly this review only applies to our dealership (Universal Mitsubishi) but I'll make sure I forward your message. Stay Safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

Sep 23, 2022 -

Mitsubishi Corporate Fails responded

The dealer called Mitsu to replace my breakpad that screams everytime I touch the brake. Mitsu said no. The car doesn’t even have 3000 miles on it. Shameful.

September 14, 2022

Great service . Very welcoming. I’m going to start bring my car here to be serviced. Great prices as well . More

by RUSSIAN.APRIL78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Universal Mitsubishi responded

Hi April, I appreciate your 5 Star review and kind words. I hope Armen and his staff have earned your continued patronage. Stay safe Carlos De La Luz General Sales Manager carlos @universalmitsubishi.com

September 11, 2022

Was back for another car service. Always come back due to great people working here and customer service. More

by LESYA998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Universal Mitsubishi responded

Thank you for your continued patronage. I also appreciate you taking the time to share your 5 Star experience. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

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