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Universal Mitsubishi - Service Center

Sherman Oaks, CA

4.9
1,673 Reviews

1,673 Reviews of Universal Mitsubishi - Service Center

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February 12, 2020

The most professional, honest, helpful and easy experience with dealer servicing imaginable. Paul runs a very tight and level-headed ship. They’re so lucky to have him. More

by KENMUSE90
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2020 -

Universal Mitsubishi responded

Thank you, and yes we agree. We are tremendously fortunate to have Paul in our Service Department. Also important to express our oppreciation for your continued patronage. Stay safe, Carlos De La Luz

February 11, 2020

Excellent service every time I come in. They never fail to go above and beyond, always doing their best to get me the best deal on whatever I need done. More

by MICHAEL
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2020 -

Universal Mitsubishi responded

Hello Michael, my deepest appreciation for your kind words. It's always a pleasure to read a satisfied customers experience. Thank you, Stay safe, Carlos De La Luz

February 09, 2020

Thanks Arman for your excellent service. I don’t mind driving here at Duarte cuz I know you will take care of my car needs. Very dependable More

by RUDYBOY2
Recommend Dealer
Yes
Employees Worked With
Arman
May 06, 2020 -

Universal Mitsubishi responded

Hello Rudy, we appreciate the effort you make to drive a little further to give us the opportunity too service your vehicle. Thank you, Stay safe, Carlos De La Luz

February 09, 2020

I went without an appointment and they treated me very well. Excelent service originals parts for my old car I had to wait for my car until the next day and they rent a car for me qualified staff. Quiet More

by JANNETH ORMAN
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 08, 2020

Ask for Armen Yagubyan for all your servicing needs. He will take care of you the best he can. The rest of the servicing crew is great too. More

by Juannn
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
February 07, 2020

Armen and Paul were a great help, the service teams was fast, friendly, honest and very professional. The only dealership I will take my care to. I was very happy with them and the way they handled my rep More

by VINNIEMARZANO
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armen in service., Dennys Vaca
February 06, 2020

The friendly service received from Paul Tokatlyan the service manager was amazing. He took care my Outlander like it was his own. I definitely will recommend his service to friends who didn't purchase/l More

by CARYKWOK2002
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
JC Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2020 -

Universal Mitsubishi responded

The best way to have the expected outcome is to as you say treat it as it's your own. I appreciate the recognition for Paula efforts. Thank you very much. Stay safe, Carlos De La Luz

February 06, 2020

Armen is always friendly and helpful. I have two Mitsubishi dealers closer to me but the service I receive at Universal Mitsubishi is worth the extra drive. More

by MANNY1485
Recommend Dealer
Yes
Employees Worked With
Armen
Apr 29, 2020 -

Universal Mitsubishi responded

Thank you for recognizing and mentioning Armen's efforts. Thank you so much, I know he'll always make every effort to express our appreciation to chose Universal Mitsubishi. Thank you, Carlos De La Luz

February 06, 2020

Great Service ,Was able to get my car serviced While Great Service , Was able to get my car serviced While going on with day Was put in a rental for the day and my car was still ready the same day More

by CARLOS.HUIZAR10
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2020 -

Universal Mitsubishi responded

Wow.... an hour and a half. Not enough words to express our appreciation. On behalf of Paul and our Service department. Thank you, Carlos De La Luz

February 02, 2020

Paul was very helpful he understood right away what’s going on with my car and by the time he was taking care of it he was explaining to me what’s going on More

by CRILIDANE
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2020 -

Universal Mitsubishi responded

Paul understands the importance of explaining your vehicles needs. We hope you continue visiting so he could do everything possible to continue earning your business. Thank you, Carlos De La Luz

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