Junior Avila

The best service you can have by taking care of your car or truck very friendly associates or truck very friendly associates More

by DARRELARTHUR3 Verified Customer Verified Customer

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The best and honest dealership in SoCal. Very professional , honest and great attitude employees and service center Very professional , honest and great attitude employees and service center More

by edvar111 Verified Customer Verified Customer

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My experience with Universal Mitsubishi in Van Nuys has been extremely frustrating and disappointing. I brought my vehicle in for service, and after having the battery replaced I also dealt with a turbocha been extremely frustrating and disappointing. I brought my vehicle in for service, and after having the battery replaced I also dealt with a turbocharger failure that resulted in an estimated $4,000 repair bill. What makes this situation even more frustrating is that I had my last oil change performed at this dealership, yet Mitsubishi denied my warranty claim twice, citing oil sludge and alleged maintenance neglect. I submitted three oil-change receipts to support my case, but I still found myself facing a significant repair expense. The dealership offered a $1,200 engine flush, but that does not resolve my concerns about the underlying turbocharger failure or the warranty denial. As a customer who has brought their vehicle in for maintenance, I expected greater accountability, transparency, and support when a major mechanical issue occurred. I would strongly encourage anyone considering this dealership to keep detailed records of every service and carefully document all maintenance performed on their vehicle. Based on my experience, I am extremely disappointed with how this situation has been handled and would have a hard time recommending this dealership to others. STAY AWAY , THEY ARE TRASH AND A MONEY GRAB More

by Him2020 Verified Customer Verified Customer

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Armen made us feel welcome from the moment we walked in. His professionalism and attention to detail was above and beyond what we ever received from any automotive service center. No up selling just honest His professionalism and attention to detail was above and beyond what we ever received from any automotive service center. No up selling just honest sincere quotes and a sense that your in good hands is how we felt at Mitsubishi service center of Sherman oaks. The only thing I would improve is the coffee... Highly recommended. More

by Mehdi&Ziba Verified Customer Verified Customer

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I Love this Mitsubishi service center. Paul has superb customer service, very transparent and a chill process. Paul has superb customer service, very transparent and a chill process. More

by PAO_OTR Verified Customer Verified Customer

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Very accomodating. Efficient and kind. He takes time in understanding the needs of the customer. Efficient and kind. He takes time in understanding the needs of the customer. More

by MARLYN_LANUZA Verified Customer Verified Customer

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Convenient location. Professional and polite staff. My car was serviced faster than I expected. Thanks. Professional and polite staff. My car was serviced faster than I expected. Thanks. More

by Mark Verified Customer Verified Customer

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The service was exceptional. I would highly recommend. .they had great customer service and communication I would highly recommend. .they had great customer service and communication More

by MSKARANK Verified Customer Verified Customer

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Everything was handled right away with minimal wait time and courteous service in all departments! and courteous service in all departments! More

by MARCELE5555 Verified Customer Verified Customer

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Great customer service. People are very professional. They always check all possible issues of my car. People are very professional. They always check all possible issues of my car. More

by OSCAR.ENRIQUEZ.JR Verified Customer Verified Customer

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