Universal Mitsubishi - Service Center

Excellent Customer Service The place was clean and organized. Paul, my service manager was friendly and informative. He explained what the issue was with my BSW dashboard mess The place was clean and organized. Paul, my service manager was friendly and informative. He explained what the issue was with my BSW dashboard message and provided options re: how best to address it and what the different costs are. He didn't try to sell me on the most expensive fix, but offered up different ways to address the issue. More

Super helpful I came to Universal Mitsubishi for routine service on my 2017 Outlander. Dennys was very helpful and explained everything that would be done, even whe I came to Universal Mitsubishi for routine service on my 2017 Outlander. Dennys was very helpful and explained everything that would be done, even when I had a ton of questions! I would highly recommend Universal Mitsubishi for routine service on your Mitsubishi, their mechanics are trained specifically for our vehicles and take excellent care of them. Prices are comparable to a local mechanic with coupons! I will be going back for more routine services as needed! More

Please see below, as I have explained in detail Took me 2.5 hours to arrive at your service center. I trusted your service manager "Paul Tokatlyan", as I remembered his awesome attitude and service, Took me 2.5 hours to arrive at your service center. I trusted your service manager "Paul Tokatlyan", as I remembered his awesome attitude and service, plus professionalism when I purchased my car in Glendale before Mitsubishi moved far away, to Duarte. My ignition would not turn on, unless I pressed my key in several times, while pushing it in the the ignition as hard as I could. I started having a blister on my finger. Per the suggestion of my local mechanic, he said go to the dealer. I did not want to make the long drive, but had no choice. I called Paul explained the situation, as usual, Paul was super compassionate, and I made the appointment, knowing about the long of a drive, and that I only had a short window of time to return back to work, he took immediate action when I got there, had my car checked, explained the issue, had it worked on right away, and I was on my way... He is the BEST and a huge asset to Mitsubishi, he is absolutely wonderful. All good with my car now. Million thanks to Paul. More

Great. Because of Paul. He was great handling my needs. Very professional, courteous & friendly. He managed to take care of everything so I don’t have to com Because of Paul. He was great handling my needs. Very professional, courteous & friendly. He managed to take care of everything so I don’t have to come back. Great management experience. More

Excellent Great service like always from Paul. Would recommend him 100x over and over again. This guy really needs a raise increase. His work is fantastic. Great service like always from Paul. Would recommend him 100x over and over again. This guy really needs a raise increase. His work is fantastic. More

Paul Tokatlyan was AMAZING! We had a wonderful experience with Paul Tokatlyan. He was the service manager and took amazing care of us and our Mitsubishi Outlander. He went abo We had a wonderful experience with Paul Tokatlyan. He was the service manager and took amazing care of us and our Mitsubishi Outlander. He went above and beyond, and even though he was not the original dealer where we bought the car from, he comp'd us our first oil change and was very informative. Highly recommend Paul and I'll be back to work with him on our service needs in the future! More

Great service Dennis got my car fixed quickly and performed an overall inspection at no cost. He walked me though the process of fixing my worn out suspension. Dennis got my car fixed quickly and performed an overall inspection at no cost. He walked me though the process of fixing my worn out suspension. More

Service Review Great and Friendly Service by both Paul Tokatlyan and Dennys Vaca. I would recommend to friends and family. Quick Service and was taken care of. Thank Great and Friendly Service by both Paul Tokatlyan and Dennys Vaca. I would recommend to friends and family. Quick Service and was taken care of. Thank you. More

Service Dept. The service team through Paul was very accommodating and helpful. He service with a heart/passion which help alleviate my tensions about car repairs. The service team through Paul was very accommodating and helpful. He service with a heart/passion which help alleviate my tensions about car repairs. Paul has an exceptional customer service. More

Great Service & Great Service Manager This service center had never failed me in their excellent customer service and taking care of my needs. The service Manager Paul Tokalyan is one of t This service center had never failed me in their excellent customer service and taking care of my needs. The service Manager Paul Tokalyan is one of the best I have ever known. He goes and beyond to make sure that his customers are well taken cared of and make you feel important. I think that he treats all his customer like a VIP. I cant complain but give them an exemplary commendations. More