Saul Turcios

We bought a jeep compass 2023, very nice car, in very good condition, at a good price. The problem was that we paid for it on Monday but had to wait until Thursday morning to pick it up because our insur good condition, at a good price. The problem was that we paid for it on Monday but had to wait until Thursday morning to pick it up because our insurance had a 48 hour waiting period to be in effect. On Thursday went to pick up the car and drove home. When I parked I looked at the drivers side, over the tire, the car had a bump, which wasn’t there when we paid for it. I went back to the dealer and talked to the manager, Bob I think his name is, and when I showed him the bump he said: “well we are already loosing money on this car, like $500. There is nothing I can do for you”. First, they didn’t lose any money, we had to pay for two added services that we didn’t want, something related to the paint and another for theft prevention, both added $2,800 to the full price. I made two mistakes with this dealer: I paid the total amount in advanced, and I trusted them when I picked up the car that everything was ok. He knew it wasn’t. This happened when they moved the car in their parking lot. It was the typical bump at a low speed, the paint was intact but the side was sunken. Because I drove the car I couldn’t complain, but bobs response was enough to know that he knew what happened. I will have to send the car I just bought to the mechanic, leave it there for three days and pay $350 to fix it. Very frustrating, and an unnecessary lie when they already made a good deal and because it was their mistake. Sad. Next time I’ll pay when I’m ready to take the car and I’ll take pictures before I close the deal. More

by JORGEPATRONO Verified Customer Verified Customer

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The negotiations were seem less and done in a friendly manner. I think both parties were happy with the outcome manner. I think both parties were happy with the outcome More

by SJG1 Verified Customer Verified Customer

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It was nice doing business with you Saul and Andy, thanks for your help in my purchase process for your help in my purchase process More

by JAIME RODRIGUEZ Verified Customer Verified Customer

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bobby made my car buying experience easier than I ever expected, Will do business with them again, overall great customer service very friendly and helpful. overall 5-star service satisfaction finance expected, Will do business with them again, overall great customer service very friendly and helpful. overall 5-star service satisfaction finance lady was amazing too, she made the transaction very easy and was very helpful More

by TEATOM2001 Verified Customer Verified Customer

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My salesman was Oscar! He is the only one I felt comfortable with! I would not have made the deal without him. I was not comfortable with the other salesman who poached his He is the only one I felt comfortable with! I would not have made the deal without him. I was not comfortable with the other salesman who poached his deal. If he does not get the full commission I will never deal with your dealership again or recommend you guys to anyone. Oscar was the only one who felt genuinel and kind without pressure! You need to get more salespeople like him. More

by ernie_pacheco Verified Customer Verified Customer

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Great reps thru out entire process. They all went out of their way to try and accommodate me They all went out of their way to try and accommodate me More

by fishermich02 Verified Customer Verified Customer

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Saul was a great salesperson who was able to answer every question we had. I came here with my family and we loved his attitude and personality. His personal made our experience much better. question we had. I came here with my family and we loved his attitude and personality. His personal made our experience much better. More

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Carlos De La Cruz sold us a 2017 Toyota Marai for 6,966. when he knew the vehicle has no value, he knew we cannot find a Hydrogen station near by, he knew the vehicle still at the bank and an individual on when he knew the vehicle has no value, he knew we cannot find a Hydrogen station near by, he knew the vehicle still at the bank and an individual on the title, he knew we would bring the vehicle back so he trick us into not signing the 48 cancellation policy. Dont trust him and don't trust Universal Mitshubishi in Van Nuys. More

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i look forward to getting my car serviced here. Armen is a great, the mechanics are great, frost desk lady Tiki is great. 5 stars Armen is a great, the mechanics are great, frost desk lady Tiki is great. 5 stars More

by 4legz20toez Verified Customer Verified Customer

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I recently had the pleasure of purchasing a vehicle from Universal Mitsubishi, and I cannot recommend them highly enough. The entire process was seamless and enjoyable. A special shout-out to Andy, the Sal Universal Mitsubishi, and I cannot recommend them highly enough. The entire process was seamless and enjoyable. A special shout-out to Andy, the Sales Manager, who was absolutely fantastic. His intelligence, sharp wit, and professional demeanor made all the difference. He was incredibly accommodating, attentive to my needs, and worked hard to ensure I got the best deal possible. The level of service here is unmatched. If I am ever in the market for another car, I will not hesitate to return to Universal Mitsubishi. They have earned a customer for life! Thank you, Andy and the team! More

by DAHHAM_JABER Verified Customer Verified Customer

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