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Universal Mitsubishi - Service Center

Sherman Oaks, CA

4.9
1,676 Reviews
Call Service Center (877) 715-8926

1,676 Reviews of Universal Mitsubishi - Service Center

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August 21, 2023

Overcharging is insane. I only needed light bulbs. Paid less for a brand new battery. More

by quitamos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Armen Yagubyan
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2023 -

Universal Mitsubishi responded

I apologize for your unpleasant experience but I hope you understand we don't practice abusive pricing. I'm grateful you gave us the opportunity to earn you business. We make an effort in building long term relationship and know that overcharging will assure that not to happen, our endless 5 Star reviews are evidence of our efforts. Kindly understand we don't control costs and would also benefit if they where less. Know we'll always be here if you need us. Thank you for the opportunity Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 20, 2023

Service agent was very professional, I had a small warranty issue and it was handled with 90 minute… More

by LARRYLINGUA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2023 -

Universal Mitsubishi responded

Hi Larry , I'm glad we where able to address, assist and help resolve your situation. Kindly continue giving Universal Mitsubishi the opportunity to take care of your vehicles needs. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 20, 2023

They're ok. Just need little bit improvement on communication, because i left my car the 1st day expecting at least a message text that it will not be work on un More

by Rm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2023 -

Universal Mitsubishi responded

Hi Rm.... thank you for pointing out our oversight. Often it's the little things that create the greatest bother. Be assured we'll make every effort to earn your 5 star review on your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 20, 2023

Everyone is very friendly! But Armen and Paul are sweet hearts. they’ve been very helpful🫶🏽 More

by CESILIAGUZMAN21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2023 -

Universal Mitsubishi responded

Hello and thank you, I'm very appreciative and humbled by your kind words. Best I can say is, THANK YOU...... Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 14, 2023

Great customer service. Courteous, friendly professional and attentive. Definitely would recommend.this dealership to others. More

by RICHHARO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2023 -

Universal Mitsubishi responded

Thank you Mr. Haro... Thank you for sharing your experience. Thank you for choosing Universal Mitsubishi and its amazing Service staff. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 13, 2023

Service was excelent! ! ARMEN is passionate, professional, great to work with! HIGHLY RECOMMEND!! THANK YOU! Great experience!! More

by egparamonov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2023 -

Universal Mitsubishi responded

Your words speak for themselves. Thank you for choosing Universal Mitsubishi and it's amazing staff. We look forward to your next visit. Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 13, 2023

Great customer service! Small and quaint location. Great vibes and great location. Everyone offered to help. More

by bdymstr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
4.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2023 -

Universal Mitsubishi responded

Hello and thank you for giving us the opportunity to earn your business. I recognized our limited space and our effort to make our customers visit a pleasent one. We nick named it "The Boutique" Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 12, 2023

Representative Paul has been very helpful in the analysis of the car issues. Possible solutions were explained clearly. Thank you! More

by FUNGHO1VLN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2023 -

Universal Mitsubishi responded

Thank you for choosing Universal Mitsubishi and its Staff to take care of your vehicles needs. We look forward to yur next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 11, 2023

Armen is great, Highly recommend ! !it's so easy to please they really concerned about your problem. More

by JOBIN6411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2023 -

Universal Mitsubishi responded

Thank you for the kind words. I hope you continue chossing Universal Mitsubishi and its staff. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 10, 2023

ARMEN HELPED ME OUT FAST SERVICE I WAS NOT DISAPPOINTED THANK YOU WILL DEFINITELY COME BACK More

by STAYHUMBLE7777777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2023 -

Universal Mitsubishi responded

Thank you for taking the time to share your thoughts and experience. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

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