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Universal Mitsubishi - Service Center

Sherman Oaks, CA

4.9
1,670 Reviews

1,670 Reviews of Universal Mitsubishi - Service Center

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November 07, 2022

Found the solution to a vexing problem of overheating in my mighty max pick up. More

by PAUL MORRISON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Universal Mitsubishi responded

HI Paul, I'm glad Paul and his staff were able to disect and resolve your VEXING(Good word) problem. Kindly continue giving us the opportunity to service your vehicle. We love 5 Star Reviews. Stay safe, Carlos De La Luz General Sales Manager (818)550-1500

November 07, 2022

Paul was an all-star he was patient and careful about explaining as much as was necessary and whenever I had a question he would answer it he was very courteous and polite and friendly overall the great More

by CARLOS.AGUILAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Universal Mitsubishi responded

Hello Carlos, I appreciate your kind words. Very nice of you to mention Paul's efforts and professionalism. We look forward to your continued patronage. Stay safe, Carlos De La Luz General Sales Manager (818)550-1500

November 05, 2022

Excellent service and very professional staff. Always very helpful in giving me good advice. I appreciate them and will be back. More

by CGARNICA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Universal Mitsubishi responded

Hello Garnica, thank you for your 5 Star review and kind words. I hope you continue chosing Universal Mitsubishi to service your vehicle. Stay safe, Carlos De La Luz General Sales Manager (818)550-1500

November 05, 2022

Very organized and quick to assist. The service was efficient and precise. Would definitely recommend. More

by EXCUSEME47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
JC Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Universal Mitsubishi responded

Hello Excuse Me..... I'm glad we were able to assist and expedite your visit. Thank you for your 5 Star Review. Stay safe, Carlos De La Luz General Sales Manager (818)550-1500

November 04, 2022

Buen servicio y atención al cliente cumplimiento en horarios de entrega. Seriedad y cumplimiento gracias More

by Ricardo Cortes
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Universal Mitsubishi responded

Hola Ricardo, le agradesco sus 5 estrellas de servico. Esperemos poder continuar dandole servicio ha su auto. Gracias, Carlos De La Luz Gerente General de Ventas (818) 550-1500

November 04, 2022

Very helpful and professional great service Ahmad gave me the best service and other assistance was great great job More

by KHOLLAND1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Universal Mitsubishi responded

Thank you for your 5 Star review and kind words. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager (818)550-1500

October 31, 2022

they took/stolen my golden cross and some things and papers inside my car.Im very disappointed after my insurance pay them from overpricing bill More

by KOOL_WATERS65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Tokatlyan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Universal Mitsubishi responded

Hello Mr./Mrs. Waters, my apologies. I took the time to discuss your situation with our service manger. He gave me insight to the time your vehicle was in our Service. Took/Stolen are tremendous accusations and damning choice of words. It's obvious I defend the integrity of our service department. As you can read, we've earned endless accolades and 5 Star reviews. All our Technicians have been with us for years and their success has been built in understanding the importance of customer satisfaction. I was also advised you did not bring in your vehicle, it was towed in. I will not pass blame, but it appears your vehicle was handled by different hands. Some which hope you come back and others who don't really care. I hope you believe we do everything so our customers return. I again apoligies for your lost items, but hope you believe in our efforts to see you again. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

October 31, 2022

Everything went smoothly except when my tires were rotated, the new front tires were not as well balanced and there was a lot of steering wheel vibration after driving out. More

by buckarooh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Universal Mitsubishi responded

Hi Backarooh, I am so sorry for any inconvinience and I'll experience. I hope you've contacted Paul our Service manager to correct our wrong. If you haven't, please call. Aside from that, thank you for your review, I hope you visit us again so we can make the improvements to earn 5 Stars. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com.

October 31, 2022

Armen and his team are always the best. They always check and fix the issue of our cars. More

by OSCAR.ENRIQUEZ.JR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Universal Mitsubishi responded

Hi Oscar, again.... thank you for your continued patronage and 5 star review. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Managers carlos@universalmitsubishi.com

October 30, 2022

Paul kept me informed which I appreciated. He told me that I wouldn’t be charged 195 for the diagnostics I was charged and I’d like to have the money back. But there’s a big difference in my c More

by KRRVANNUYS54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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