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Universal Mitsubishi - Service Center

Sherman Oaks, CA

4.9
1,681 Reviews

1,681 Reviews of Universal Mitsubishi - Service Center

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August 26, 2022

Paul and the service department are always awesome. They are always eager to take a second look in the rare case when the service isn't 100%. More

by Chuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Universal Mitsubishi responded

Hi Chuck, I appreciate your continued patronage. I also appreciate your 5 Star review, we look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

August 24, 2022

Excellent customer service Everyone always greets you with a smile. Paul pays attention to detail More

by JUSTPROCESSING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Universal Mitsubishi responded

Thank you for taking the time to share some kind words. We look forward to your continued patronage. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

August 22, 2022

Everyone was polite that I spoke with. Easy access off freeway. It took longer than I expected with an appointment. More

by CHERWORKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Universal Mitsubishi responded

Thank you for taking the time to share your experience. I hope you continue giving us the opportunity to service your vehicle. I also appreciate your feed back, if possible send me an email detailing how we can improve to earn a 5 star. Stay safe. Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

August 22, 2022

Paul, Armen, of the Service Department, and both JR. , and George, of the Parts Department where all very Professional with my Business. This is very rare these days to find at Dealerships. good job guys More

by Harris M C Imports
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Terteryan
Aug 25, 2022 -

Universal Mitsubishi responded

Thank you for taking the time to share your 5 Star perspective. I know how busy your day could be. We look forward to continue helping your business success. Stay safe. Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

August 22, 2022

The personnel was friendly and eager to help. They carefully listened to my problem and later took time time to explain performed procedures. Good people, I would highly recommend this service. More

by Alexander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Universal Mitsubishi responded

Hi Alexander, I'm glad Paul was able to assist in resolving your vehicles issue. I appreciate your 5 Star review and hope we've earned your trust to service your vehicle. Stay safe. Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

August 20, 2022

Paul able to accomodate me, even though I didn't made an appt that day! More

by j. liscano
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Universal Mitsubishi responded

Hi Luciano, we appreciate your 5 Star review and look forward to your next visit. Stay safe. Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

August 20, 2022

A very Professional and detailed customer service. Kept me abreast of details regularly. Thank you Paul and Stephan. I had a very positive experience. More

by ARULMICHAEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephan
Aug 25, 2022 -

Universal Mitsubishi responded

Thank you Michael, I appreciate you sharing your experience and 5 Star review. I hope we've earned your trust and opportunity to continue servicing your vehicle. Stay safe. Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

August 18, 2022

Armen and Paul were awesome. The service was on high level. Will come back next time. Thanks a lot! More

by Sergey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Universal Mitsubishi responded

Sergey, thank you. We appreciate your 5 star review. Stay safe. Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

August 18, 2022

Great customer service! Updates provided on the service while you wait. Have been coming here for years. More

by LESYA998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Universal Mitsubishi responded

Hi Lesy, we appreciate your 5 star review and continued patronage. We look forward to your next visit. Stay safe. Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

August 15, 2022

Paul, service manager is professional, he communicates with his customers and he is honest. He is a fantastic manager More

by Josephine king
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Universal Mitsubishi responded

Hi Josephine, we appreciate your kind words and 5 Star review. I hope we've earned your continued patronage. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550.1500

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