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Universal Mitsubishi - Service Center

Sherman Oaks, CA

4.9
1,665 Reviews

1,665 Reviews of Universal Mitsubishi - Service Center

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December 01, 2021

Thank God for Paul and his crew at the Service Department!! Thanks to them my 1995 Montero is running like new. After the shifter on my 5 speed Montero broke off with no parts available ( especi More

by Borislav Solakov
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Universal Mitsubishi responded

Thank you Borislav, your words are very humbling, we appreciate you rewarding us with your 5 Star review. I'm glad Paul was able to help with your Montero, Continue driving and enjoying it and we'll see you on your next visit. Stay safe, Carlos De La Luz

December 01, 2021

The experience with universal Mitsubishi was top notch will continue to bring my car here to get service 👌. More

by MISTERLOPEZ1018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Universal Mitsubishi responded

Thank you Mr. Lopez, I'm happy to hear you found your experience satisfactory. Please continue giving us the opportunity to service your vehicle. Happy Holidays...... Stay safe, Carlos De La Luz

November 28, 2021

Paul is always on top of everything. Ever helpful and provides excellent service. You the best!!! More

by JAMESDEAN130
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Universal Mitsubishi responded

Hello James, on behalf of Paul and team thank you for your continued patronage. Happy Holidays. Stay safe, Carlos De La Luz

November 28, 2021

paul and jr helped me really well thank you to the rest of the crew More

by JOSE2LALO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Universal Mitsubishi responded

Hi Jose, I'm glad Paul, Jr and the team where able too help. Happy Holidays. Stay safe, Carlos De La Luz

November 27, 2021

Maybe offer to fill up the tires or suggestions for tires? If full service, I imagine this would be considered. More

by simpletmorin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Universal Mitsubishi responded

Thank you for giving us the opportunity to service your vehicle. I appreciate your feed back and will address your experience. We look forward to your next visit. Happy Holidays. Stay safe, Carlos De La Luz

November 24, 2021

Paul and crew have done an excellent job both times I had my car in for service More

by dwayneheslep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2021 -

Universal Mitsubishi responded

Hello Dwayne, I'm glad Paul and his staff have been able to help meet your expectations. We appreciate you choosing and giving us the opportunity to earn your business. Have a wonderful Thanksgiving. Stay safe, Carlos De La Luz

November 21, 2021

. Been confident enough every time I will be driving my car for I knew my safety is 100% from the excellent services provided to my car. More

by ULY_SANDIGAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2021 -

Universal Mitsubishi responded

I'm so glad we contribute to you feeling comfortable and safe with your vehicle. I hope you contunie giving us the opportunity to service your vehicle. Stay safe, Carlos De La Luz

November 21, 2021

Paul did a very good job. He is always consistent, honest and offer you the best alternatives. More

by JAMESDEAN130
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2021 -

Universal Mitsubishi responded

Hi James Dean..... We appreciate your 5 Star review. On behalf of Paul, our entire Service, Parts, Sales and Management... How a wonderful Thanks Giving..... Remember, leave room for 2nd's.... Stay safe, Carlos De La Luz

November 21, 2021

I love the Customer Service here. Paul has always been my go-to person since he is already familiar with the issues on my car. He's always so helpful and treats me like VIP each visit. I don't dread coming h More

by LOVETTEALVAREZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2021 -

Universal Mitsubishi responded

Hi Lovette, I really appreciate you taking time to express your kind words. We also appreciate your continued patronage, It's extremely rewarding to hear satisfaction from our customers. Stay safe, Carlos De La Luz

November 21, 2021

I took my car in for a tuneup. They always checked everything. My car run so much better. More

by Princess606
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2021 -

Universal Mitsubishi responded

Hello Princess..... I'm tremendously glad Paul takes care of your vehicle. Thank you for your 5 Star and we look forward to your next visit. Stay safe, Carlos De La Luz

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