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Universal Mitsubishi - Service Center

Sherman Oaks, CA

4.9
1,663 Reviews

1,663 Reviews of Universal Mitsubishi - Service Center

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August 26, 2021

The service department at Universal Mitsubishi in Duarte is by far the best I have encountered. They are very trustworthy and do excellent work. Paul (service manager) takes a serious interest in the repair More

by MORRISJ2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Universal Mitsubishi responded

I can 't express enough how much we appreciate your kind words. I'm glad Paul has earned your confidence and trust. He understands you have choices and appreciates you giving him the opportunity to service your vehicle. We look forward to your next visit. Stay safe, Carlos De La Luz

August 25, 2021

Best and most knowledgeable staff out of the few other dealers I have got into. Very customer service driven and will have you feeling like you weren’t at a dealer. More

by Junior Ruiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Universal Mitsubishi responded

Hello Junior, I'm glad we've built a sence of confidence with you. Please continue choosing us to service your vehicle and if you ever see anything we can improve on, please let us know. Stay safe, Carlos De La Luz

August 25, 2021

My scheduled appointment was great. Paul was very attentive to my needs during visit. Thank you a lot Paul for all u do. U rock More

by vrobles87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Universal Mitsubishi responded

Paul strikes again :) It's very rewarding to get freedback from satisfied customers. We look forward to your next visit. Stay safe, Carlos De La Luz

August 23, 2021

The respond to calls and service is really good .The The respond to calls and service is really good . The personal is really friendly and helpful with any questions you may have! That’s why I keep com More

by MAURICE.NOLASCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Universal Mitsubishi responded

Hello Maurice...... thank you again for sharing your 4.8 Star Review. We really appreciate it. We also appreciate your continued effort to drive from a far to give us the opportunity to service your vehicle. Stay safe, Carlos De La Luz

August 22, 2021

Thank you for the wonderful service looking forward to see everyone again on my next service for my visit 👍👍👍👍👍👍👍👍👍👍👍👍thank you .again for all you do More

by wllmmorrison2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Universal Mitsubishi responded

Hi Will, thank you for taking the time to share your experience. I'm glad you found your visit pleasant. We look forward to your next visit. Stay safe, Carlos De La Luz

August 21, 2021

Professional and very efficient. The staff at universal Mitsubishi were great. I was not waiting to long and the facilities are very clean place to use. More

by LPAULEVANGELISTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Universal Mitsubishi responded

Thank you for taking the time to share your experience. I'm glad you found your experience pleasant. We look forward to your next visit. Stay safe, Carlos De La Luz

August 20, 2021

Excellent highly qualified specialists respond and help very quickly and competently. I would like to mention Armen and Paul, punctual, polite and competent employees. Service at a high level. More

by Viktoria Dmitrieva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Universal Mitsubishi responded

Hello Victoria, I'm so gald you find your experience with Paul and Armen satisfying. I hope you continue chosing Universal Mitsubishi to Servic your vehicle. Stay safe, Carlos De La Luz

August 19, 2021

Paul and his team helped address the issue at hand. The turnaround time was completed quickly and they went above and beyond to help me. Thank you! More

by MARLEENE_H25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Universal Mitsubishi responded

Hello Marleene, I see team Paul stuck again :) I'm so glad they where able to expedite your repairs and get you back on the raod. We look forward to your next visit. Stay safe, Carlos De La Luz

August 15, 2021

Excellent service and every time that I go for maintenance, I am always treated well, offered coupons and informed of any promotions. Thank You For Your Great Service More

by a.hernandez47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Universal Mitsubishi responded

I'm glad to hear you find your experience satisfying. I hope you continue chosing our dealership to service your vehicle. Stay safe, Carlo s De La Luz

Aug 26, 2021 -

a.hernandez47 responded

Thank you and I will see you my next service date

August 15, 2021

Very easy to schedule appointment online , car taken back quickly for service . Waiting room is clean and cool with fast free wifi … staff helpful , pleasant and willing to go the distance to provide a great More

by Judy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Universal Mitsubishi responded

Hi Judy, I'm glad you found our process to be efficient. I hope you continue choosing Universal Mitsubishi to take care of your vehicles needs. Stay safe, Carlos De La Luz

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