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Universal Mitsubishi - Service Center

Sherman Oaks, CA

4.9
1,665 Reviews

1,665 Reviews of Universal Mitsubishi - Service Center

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May 27, 2021

Armen was very communicative and helpful, Did not have to wait for long time for my car to be checked. The process was quick and Armen arranged the car rental to pick me up and i was out in no time. More

by oyabun01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2021 -

Universal Mitsubishi responded

On behalf of Armen, thank you for giving us the opportunity to Service your vehicle. I hope you continue choosing our Service department. Stay safe, Carlos De La Luz

May 27, 2021

It was great, they gave me all the information i needed about my car's service needs. I'll be going back to that dealership from now on. More

by Oscarrgarcia31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2021 -

Universal Mitsubishi responded

Hello Oscar, we really appreciate you choosing and giving us the opportunity to serve. We look forward to your next visit. Stay safe, Carlos De La Luz

May 26, 2021

Very professional people especially Armen.He was great Very professional people especially Armen. He was great from the start. The service was done in timely manner. This is my first time in this dealer More

by Marren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2021 -

Universal Mitsubishi responded

Hi Marren, I'm happy to hear you had a pleasant experience. I hope you continue choosing us to Service your vehicle. Stay safe, Carlos De La Luz

May 24, 2021

Good service, nice lounge area! X x x x x x x x x x x x x x x x x. Xx. X x x More

by FHERDIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Universal Mitsubishi responded

Thank you for sharing your experience. I'm glad we met your expectations, and hope you continue choosing us to Service your vehicle. Stay safe, Carlos De La Luz

May 22, 2021

Other than no one answering the service line when I tried to call for a appointment, they do a great job. They always make sure my car is running good. More

by hi2tc2u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2021 -

Universal Mitsubishi responded

Thank you so much for taking the time to write a Review, my deepest apologies for missing your call. I will address our staff, so we make a better effort. Stay safe, Carlos De La Luz

May 21, 2021

I’ve had good experiences at this dealership and will be returning back despite not living on the area. The service staff are always helpful and accommodating. More

by OYADEGAR
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2021 -

Universal Mitsubishi responded

Thank you for your kind words and 5 Star review, we greatly appreciate it. I'm glad our service staff met your expectations and we hope you continue choosing us to service your vehicle. Stay safe, Carlos De La Luz

May 18, 2021

The people in universal mitsubishi are very good and very accomodating. They are really trying to help me in all of my problems abd questions. I really recommend them. More

by Don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos De La Luz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2021 -

Universal Mitsubishi responded

Thank you Don, I'm glad we where able to help. We hope you continue choosing our service department to take care of you vehicle needs. Stay safe, Carlos De La Luz

May 17, 2021

Who charges for a diagnostic when you also get the work done too?$735 total for a part that I was over charged for an alignment and $310 for labor and diagnostic that was visual $155. Very upset about this More

by 98MitsGstSpydr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Universal Mitsubishi responded

Good morning, I'm sorry to hear you where unhappy with the outcome of your repairs. We exercise to be as competitive as possible in todays challenging market. Giving customers the highest level of industry experience inables us to be the least expensive, we can't scarifies quality for price. Be assured that what may appear to be a more costly expense, may turn out to less expensive in the long run by having work done by more experienced eyes and hands. I hope you give us the opportunity to give you our experienced service. Stay safe, Carlos De La Luz

May 17, 2021

Everything worked out great. Service was completed on time and things were handled with care and caution. Helped take a look at any recalls on the car. More

by KAN.PANG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2021 -

Universal Mitsubishi responded

I'm glad our Service Staff took care of your vehicles needs. I hope you continue choosing us take care of your vehicle. Stay safe, Carlos De La Luz

May 17, 2021

Paul Tokatlyan(Service Department) at Universal Mitsubishi is the best, honest guy I trust when it comes to taking care of my Evo X. Great customer service given every time and always tries to help More

by olivasd47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2021 -

Universal Mitsubishi responded

Hello Olivia, It's very rewarding to hear when our customers are satisfied. Continue enjoying your Evo for many years to come. Stay safe, Carlos De La Luz

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