Back

Universal Mitsubishi - Service Center

Sherman Oaks, CA

4.9
1,665 Reviews

1,665 Reviews of Universal Mitsubishi - Service Center

Sort by
May 03, 2021

Paul is fantastic -as always. Made it easy to get in, and get out. The work was completed quickly. Paul understands the relationship side as well so he is always in top of the driving need. I've been taking More

by ZEKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Universal Mitsubishi responded

Thank you so much for your kind words any years of patronage. On behalf of Paul and his entire staff, thank you. We look forward to servicing your vehicle for many more years. Stay safe, Carlos De La Luz

May 02, 2021

Paul was awesome. I always like bringing my car in when he is there. Every one at the dealership is friendly and the service is fast. More

by darknewt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Universal Mitsubishi responded

I agree, Paul is kind of AWESOME :) Please continue choosing us to service your vehicle and thank you for your continued patronage. Stay safe, Carlos De La Luz

May 01, 2021

I got an oil change and tire rotation. It was fine. They washed the car, albeit without vacuuming it. That was fine, though. It didn’t have to be done. More

by mitsubishi0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2021

I’ve come here multiple times and I’m going to continue coming. Paul communicates and explains every step. And the work is done quickly and right the first time. More

by giolugones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2021

Always a pleasure working with the gang in the service department. They are efficient and very kind and a great group to be around. I will be back!! More

by klaboutthehouse
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2021

I always go to universal mitsubishi to fix and get oil change for my cars because of great customer service in service department. I bought my 2021 outlander sport special edition in cerritos because you More

by OSCAR.ENRIQUEZ.JR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Universal Mitsubishi responded

Hello Oscar, I'm glad you've chosen Paul, Armen, JR and their staff to take care of your Outlander Sport. We also appreciate you taking the time to give us a 5Star review. Stay safe, Carlos De La Luz

April 24, 2021

The service was excellent and the personnel were friendly specially Paul was very helpful. I recommend this branch for there professionalism and easy go to solve problems More

by JAZPIERRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Universal Mitsubishi responded

Thank you so much for your kind words and 5 Star review. We look forward to the opportunity to service your vehicle. Stay safe, Carlos De La Luz

April 23, 2021

I brought my car for regular oil change. And when I told the service manager about an issue with the brakes; he immediately fixed the problem under the warranty. Amazing service and friendly staff. More

by MIKEAJMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Universal Mitsubishi responded

Hello Mike, I'm glad Paul was able to resolve your concerns. We appreciate you taking the time to give him a 5 Star review and look forward to your continued patronage. Stay safe, Carlos De La Luz

April 21, 2021

I would truly like to commend your two team service leaders Paul and Jr who were both extremely helpful went out of their way to help me and make my visit at your dealership both comfortable and enjoya More

by hernandez4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't know his name but he was the one that did the diagnostic test
Apr 22, 2021 -

Universal Mitsubishi responded

Thank you so much..... we truly appreciate you taking the time to express your experience. We value the opportunity given to service your vehicle. We look forward to your continued patronage. Stay safe, Carlos De La Luz

April 18, 2021

Always helpful and fast service. Have been going to this location for many years and always helpful and friendly staff and thank you for your help More

by MIRELLA Arevalo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Universal Mitsubishi responded

Hello Mirella, thank you so much for taking the time to share some kind words and a 5 Star review. We appreciate your continued patronage. Stay safe, Carlos De La Luz

...
73
...