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Universal Mitsubishi - Service Center

Sherman Oaks, CA

4.9
1,665 Reviews

1,665 Reviews of Universal Mitsubishi - Service Center

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April 15, 2021

Paul from Mitsubishi was very professional and a great guy! He let me know right away what the problem to my car was and what the best approach to solving the situation was. He did this without hassle and More

by DGOMEZ1005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Universal Mitsubishi responded

On behalf of Paul and his team, thank you. It's very rewarding to hear from a satisfied customer. We appreciate your patronage and look forward to your next visit. Stay safe, Carlos De La luz

April 14, 2021

Paul is the best of the best. He knows his stuff and very knowledgeable. See Paul for all your car service needs. I would give more than 5 stars for his service . More

by 98MitsGstSpydr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Universal Mitsubishi responded

Hi 98MitsGstSpydr, I appreciate you sharing your thoughts about Paul. I have to agree, he's pretty awesome :) We look forward to your continued patronage. Stay safe, Carlos De La Luz

April 12, 2021

Armen took care of us and did a fantastic job, even to the point of taking care of a noise we heard when we picked up the car- he got it right back to the service tech and he took care of it in 5 mins. Gr More

by ROBERTBROCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Universal Mitsubishi responded

Hello Robert, I'm so glad Armen was able to take of your vehicles issues. I hope you continue choosing us to help with your car lasting for many more years to come. Stay safe, Carlos De La Luz

April 12, 2021

Great service got an oil change and changed my battery Service was fast and easy! ! Armen is informative and helpful! Thank you! Will be back again! More

by JPJB88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Universal Mitsubishi responded

Team Armen strikes again, I'm great full too you for taking the time to share your kind words and 5 Star review. We look forward to your next visit. Stay safe, Carlos De La Luz

April 12, 2021

Paul is amazing and I know when I come to Mitsubishi I am well taken care of. I really appreciated Paul services all the time More

by Bernadine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Universal Mitsubishi responded

I really appreciate the effort you make to have Paul and his team take care of your vehicle. We thank you for your continued Patronage. Stay safe, Carlos De La Luz

April 10, 2021

Excellent service like always! Was able to get a same day appointment. Took a little longer than usual, but I got a clip-retaining replaced and a car wash. More

by ADMG_8277
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Universal Mitsubishi responded

Hi.... I'm sorry we took a little longer this time, we enjoy your company :) We want you to know how grateful we are, for you choosing us to service your vehicle. We look forward to your next visit. Stay safe, Carlos De La Luz

April 06, 2021

Everyone here is awesome. I been bringing my car here for years. Won’t take my car anywhere else. I know I can trust these these gentlemen. More

by lilgrumpy2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Universal Mitsubishi responded

Thank you so much for sharing how you feel about our Service Department. We appreciate your continued patronage and look forward to your next visit. Stay safe, Carlos De La Luz

April 06, 2021

Service department always remind you when is the next service , that’s good because we forget about a service, so it’s always email you. Thanks More

by SEESO1707
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Universal Mitsubishi responded

We'll always be here to take care of your vehicle and remind you when it needs to be brought in. We understand the importance of taking care of our customers. Stay safe, Carlos De La Luz

April 05, 2021

Overall I had I good experience due to their friendly way of treating people. It could have been better if they would have reset the light of tire pressure and other things. More

by FUENTESTINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
4.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Universal Mitsubishi responded

Our apologies for any oversight. I appreciate your 4.2 Star review and will make sure I address your last experience with our staff. Details are the punctuation to an experience and assure you we'll do better. Stay safe, Carlos De La Luz

April 05, 2021

I found the service to be very satisfactory Coffee was great Paul Was very informative and an easy to talk to dealership was cleanI found that my service was very satisfactory More

by poolsbypat11
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Universal Mitsubishi responded

Thank you for taking a moment and sharing your experience. I appreciate the effort made by choosing our Service Department to take care of your vehicle. I hope we've met your expectations and look forward to your next visit. Stay Safe... Drive Safe, Carlos De La Luz

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