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Universal Mitsubishi - Service Center

Sherman Oaks, CA

4.9
1,666 Reviews

1,666 Reviews of Universal Mitsubishi - Service Center

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April 05, 2021

Overall I had I good experience due to their friendly way of treating people. It could have been better if they would have reset the light of tire pressure and other things. More

by FUENTESTINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
4.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Universal Mitsubishi responded

Our apologies for any oversight. I appreciate your 4.2 Star review and will make sure I address your last experience with our staff. Details are the punctuation to an experience and assure you we'll do better. Stay safe, Carlos De La Luz

April 03, 2021

Paul always goes above and beyond! He is excellent at recommending what our car needs and is always fair and straightforward. I would highly recommend Universal Mitsubishi. More

by Katherinemulcrone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2021 -

Universal Mitsubishi responded

Hello Katherine, It's tremendously rewarding when someone takes the time to share their experience. We appreciate you choosing Universal Mitsubishi. Stay safe, Carlos De La Luz

April 02, 2021

Was very very professional and kind always treat me right when I'm there looking forward for my ex service call for my car have a wonderfuland bless dsy More

by wllmmorrison2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2021 -

Universal Mitsubishi responded

Thank you so much for sharing your thoughts. We appreciate your continued patronage. We look forward to your next visit. Stay safe, Carlos De La Luz

April 01, 2021

Very helpful and courteous with every single person I spoke with. The refund was fast. Sorry I couldn’t do any business. I will in the future. More

by MSSRILANKA
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Universal Mitsubishi responded

We appreciate the opportunity given and I'm glad our staff was able to assist you. We look forward to earning your business in the future. Stay safe, Carlos De La Luz

April 01, 2021

El servicio fue rápido y limpio, fui por un cambio de aceite y me sugirieron cambio de ciertos filtros por las millas que tiene mi SUV More

by PALACIOS302
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Universal Mitsubishi responded

Muchisimas gacias por la oportunidad de darle servicio ha su vehiculo. Esparamos verlo en el futuro. Mantega Buena Salud, Carlos De La Luz

March 30, 2021

Great service! I arrived and Armen was able to get my car issue resolved and me back on the road with peace of mind within the hour! More

by dalcala1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Universal Mitsubishi responded

Team Armen strikes again :) I'm very glad he was able to assist in getting your vehicle back on the road quickly and safe. We look forward to your next visit. Stay safe.. Drive Safe, Carlos De La Luz

March 29, 2021

Great service. Always makes you feel home and welcome. Paul is simply one of the best guy out there. I will highly recommend this place to everyone. More

by doc_filtapia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Universal Mitsubishi responded

Thank you so much for your kind words. I'm sorry for falling short of earn your 5 Star review. I assure your feedback is important to us. We hope you continue choosing our service department to take care of your service needs. Stay safe, Carlos De La Luz

March 29, 2021

Excellent service. Paul is always helpful and knowledgeable. I have had my Mitsubishi for almost 20 yrs. and it has always been serviced by them (back when they were in Glendale). My car runs gre More

by swoutlander
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Universal Mitsubishi responded

Team Paul strikes again.... :) It's tremendously rewarding to know someone's been with us for so long. We appreciate your ongoing patronage and look forward to your next visit. Stay safe, Carlos De La Luz

March 27, 2021

I have to say that Paul is a true asset to Universal Mitsubishi in the repair department his professionalism is so appreciated. I don’t know the others in the repair department I have only dealt with More

by Solaniaserrano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Universal Mitsubishi responded

Thank you, I'm glad Paul was able to care of your vehicles needs. We look forward to the opportunity too earn your 5 Star review. Stay safe, Carlos De La Luz

March 27, 2021

They’re very friendly, they communicate with you about any and everything. I enjoy their clean waiting area as well as their tea and coffee which are free for guests More

by JOE.TEYE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Universal Mitsubishi responded

Hi Joe, I'm glad to hear you found your visit pleasant. It's rewarding to hear form our customers. We hope you continue choosing our Service Department to take care of your vehicles needs. Stay safe, Carlos De La Luz

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