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Universal Mitsubishi - Service Center

Sherman Oaks, CA

4.9
1,666 Reviews

1,666 Reviews of Universal Mitsubishi - Service Center

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February 07, 2021

This dealership is great excellent service and location. This is my second oil change here and will keep on going back for all my maintenance More

by Hector
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2021 -

Universal Mitsubishi responded

Hello Hector, thank you for taking the time to share your kind words. I'm glad to hear how satisfied you are with your experience in bringing your vehicle to our Service Department. We look forward to your next visit. Stay safe, Carlos De La Luz

January 31, 2021

Paul T. is a fabulous service manager, not to mention a wonderful human being. Alex is a great technician. His experience and knowledge are superb—but most of all I appreciate his patience and perseverance More

by Charlesrstrand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex, technician. 5 stars.
January 30, 2021

Friendly customer service. They took their time to explain in details what my car needed. I felt safe as far as covid protocols. Masks and social distancing. More

by NIKMAROO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2021

I have complete confidence in my service needs at Duarte Mitsubishi because of the service manager Paul Tokatlyan - always friendly, accommodating, honest, fair. 5 stars. More

by JLH5442
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2021 -

Universal Mitsubishi responded

Thank you so much, It's rewarding to hear Paul has earned your trust. We appreciate your patronage and look forward to your next visit. Stay safe, Carlos De La Luz

January 26, 2021

Armen does a great job of statusing maintenance/repair jobs and recommending the best course of action with no pressure. He's been there for a long time...very experienced. More

by htinla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Universal Mitsubishi responded

Thank you for recognizing Armen's efforts, It's extremely gratifying when we hear customers perspective. We look forward to your next visit. Stay safe, Carlos De La Luz

January 20, 2021

ARMEN is the best! Very helpful and understanding, never pressuring to have unnecessary services. Excellent rapport...Thank you ARMEN! Awesome !Thank you team Univ Mitsubishi. More

by Mittzy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2021 -

Universal Mitsubishi responded

On behalf of Armen and the Service department, thank you. It's rewarding when we hear of the positive experience someone had while visiting us. Stay safe, Carlos De La Luz

January 18, 2021

I would recommend the service Dept for any auto repair needs. Armen worked on my car. He was informative and honest. Got the car back the same day. I am a happy customer. More

by Carol G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2021 -

Universal Mitsubishi responded

Hi Carol, Thank you so much for your kinds, we look forward to continuing to Service your vehicle. Stay safe, Carlos De La Luz

January 17, 2021

Your service department is great these guys are so amazing to work with and always helpful in my needs with my car i would not take my car anywhere else thanks service department for everything More

by PDYSON47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2021 -

Universal Mitsubishi responded

Thank you so much for the generosity of your words. We appreciate you choosing our Service Department and hope to see more many years to come. Stay safe, Carlos De La Luz

January 16, 2021

Good job nice place friendly people. Is too bad for me not having another location close to where I leave. I really wish to have another close place near by. More

by acmendoza88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2021 -

Universal Mitsubishi responded

Thank you for choosing us, w e appreciate the effort you make by driving to us to service your vehicle. My apologies, there isn't a closer location. I hope you continue bringing your to us. Stay safe, Carlos De La Luz

January 15, 2021

Always have an excellent experience when bringing my care here for service! Everyone is so helpful and the price is always fair. Thank you all! More

by KRISTINATRIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2021 -

Universal Mitsubishi responded

Hello Kristina, We appreciate your continued patronage. Please continue choosing us to service your vehicle. Stay safe, Carlos De La Luz

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