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Universal Mitsubishi - Service Center

Sherman Oaks, CA

4.9
1,662 Reviews

1,662 Reviews of Universal Mitsubishi - Service Center

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November 30, 2020

Always helpful and had my car ready fast. Had a coupon that helped with price of service. Have been coming here for years thank you More

by MIRELLA Arevalo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2020 -

Universal Mitsubishi responded

Hello Mirella, On behalf of Paul and his Staff, thank you. I appreciate you taking the time to share your experience. Stay safe, Carlos De La Luz

November 28, 2020

Paul is helpful, positive and attentive. ive known him for a long time and he always remembers me. The costs are too high at Universal, much higher than non-dealership service providers. More

by BENBALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Universal Mitsubishi responded

Thank you for your continued patronage. Remember, unlike Non Mitsubishi Dealers, we only use OEM (Original Equipment Manufacturer) parts. EOM insures the longevity of your vehicles Performance. Many times a few Dollars less today, may result in Higher expenses in the future. I hope you continue giving Paul and his the opportunity to Service your vehicle. Stay safe, Carlos De La Luz

November 28, 2020

Paul was so nice, helpful and energetic, he offered help without asking. the major service was done with less than 2 hrs. he really is on a best representatives for the company service. More

by JAZPIERRE
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Universal Mitsubishi responded

Thank you so much, I'm thrilled to hear you found your visit satisfying. We appreciate you choosing us and hope you continue givine us the opportunity to Service your vehicle. Stay safe, Carlos De La Luz

November 27, 2020

Paul is such a nice guy and very helpful. I haven't been driving a lot so really wasn't due for service yet so he recommended I come back at a later time since the car didn't really need servicing. They per More

by Nespa2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Universal Mitsubishi responded

Fantastic, it's rewarding to hear when someone is appreciative of their experience. Thank you for your choosing us and giving us an opportunity. Stay safe, Carlos De La Luz

November 25, 2020

The staff was very nice and helpful. As promised, it took about one hour. No more. The waiting room was fine and the customers were wearing masks and respecting social distances. It was nice to have the car More

by CS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Universal Mitsubishi responded

I am tremendously glad you found your visit a pleasant one. I hope you continue choosing Universal Mitsubishi to Service your vehicle. Stay safe, Carlos De La Luz

November 20, 2020

Excellent customer service. Paul was very helpful. Had my 2003 lancer oz front control arm assembly recall inspected and found no major corrosion and applied a preventive anti corrosion agent. More

by NREED2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Universal Mitsubishi responded

Another vote for Paul :) I'm glad Paul and his Staff where able to diagnose the concerns with your OZ Lancer. Now you can enjoy your Lancer and look forward to some Turkey dinner. Stay safe, Carlos De La Luz

November 18, 2020

Paul provides the best service, he is professional, and very thorough. He makes sure to explain everything. Every time I come in for service, I leave 100% satisfied More

by Maria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Universal Mitsubishi responded

Hello Maria, I'm happy to hear of your pleasant experience. Kindly continue giving us your business. Stay safe, Carlos De La Luz

November 18, 2020

The service was excellent. Friendly and efficient personal who smoothed out the process. A personal kudos to Paul Tokatlyan. He offered help and solutions before being ask. More

by Wmbosworth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Universal Mitsubishi responded

Thank you so much for your kind words. We understand you have choices and appreciate you choosing us to Service your vehicle. Stay safe, Carlos De La Luz

November 15, 2020

Paul and Armen are all about customer Service! Would definitely have my vehicles serviced at Duarte Mitsubishi again.. Thanks for taking care of my issues! More

by NINETY3NOTCH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Universal Mitsubishi responded

Team Paul & Armen strike again, the fantastic duo of Service. We hope you continue choosing Universal Mitsubishi to take care of your vehicle's Service needs. Stay safe, Carlos De La Luz

November 14, 2020

This has been my go to place for auto service since they moved from Glendale. …though I still wish that they were still in Glendale which was just a skip & a hop from my home. Mitsubishi always has the best More

by AKSQUEST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Universal Mitsubishi responded

Hello & Thank you, It's humbling to know you make the effort to have Universal Mitsubishi Service your vehicle. We appreciate your patronage and look forward to your next visit. Stay safe, Carlos De La Luz

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