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Universal Mitsubishi - Service Center

Sherman Oaks, CA

4.9
1,668 Reviews

1,668 Reviews of Universal Mitsubishi - Service Center

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October 12, 2020

The timing belt of my 2006 outlander was replaced at Universal Mitsubishi recently. Paul at service department was very helpful, knowledgeable, and easy to communicate. I really appreciate his profes More

by kxin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2020 -

Universal Mitsubishi responded

Hello and thank you, We appreciate you choosing our service department. With your new timing belt, you'll continue enjoy driving your 2006 Lancer. We look forward to your next visit. Stay safe, Carlos De La Luz

October 10, 2020

I went to do the minor service to my car , I think the waiting time was correct, very friendly staff , excellent service. Thank you f More

by estradita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2020 -

Universal Mitsubishi responded

I'm glad you found visit pleasant. We hope you continue giving us the opportunity to service your vehicle. Stay safe, Carlos De La Luz

October 10, 2020

Excellent customer service. Armen Yagubyan, the Advisor is very personable & accommodating. He is an Asset to Mitsubishi. I will be proud to recommend Mitsubishi to my family & friends. More

by eboy62594
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2020 -

Universal Mitsubishi responded

On behalf of Armen and the Service Staff, thank you for giving us the opportunity to service your vehicle. Stay safe, Carlos De La Luz

October 08, 2020

Paul is always helpful when bringing my car in. Kept me up to date on the status of the project and he and the dealership delivered top notch service More

by Paul Kersh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
4.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2020

Always great service! Paul and Armen are always professional, helpful and most of all, honest. I’ve been going to this dealership for years and followed them to the Duarte location after they moved More

by ZEBA RIAZI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The other Armen, I don’t think he’s listed?
October 02, 2020

friendly,good sercive,every thing is so good ,only some service price so much high,overall is good,just review need 25 word minimum is not better More

by Jackie Chen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 02, 2020

My Mitsubishi needed serviced with oil change, tire rotation, and 10 ,000 mile tune-up. All is in working order. Staff so friendly and accommodating. I really like the Mitsubishi Service Dept. More

by CLRSANBORN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2020 -

Universal Mitsubishi responded

We appreciate the opportunity and thank you for choosing our Service department. Our Service Department thrives to give a complete satisfied experience. I made note of your 1 Star overall experience, with all others been 5 Stars, I wonder if it was a mistake. If it was, I can breathe easier, If it wasn't kindly reach out too me. I'd like to listen to your feedback to know where we can improve. Stay safe, Carlos De La Luz

October 01, 2020

Good service and honest thank you very much when I need your guys I will come back again I will recommend to all my friends More

by Tan Tran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Universal Mitsubishi responded

Hello Tan, I'm glad we were able service your vehicle. We appreciate your kind words. I noticed your 3 Stars for quality, let us learn from your experience. Kindly give me a call so we can improve on your next visit. Stay safe, Carlos De La Luz

October 01, 2020

Very great! Paul was very accommodating and took every chance for me to understand every detail about the car and what it needs! I will sure 100% be back! More

by DOMINICORCENA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Universal Mitsubishi responded

Hello Dominic, Thank you for sharing your experience and your 5 Star review. We look forward to your next visit. Stay safe, Carlos De La Luz

September 30, 2020

Since 2016 I am Universal Mitsubishi dealer customer. Always when I brought my car for service the staff guys very polite and very professional a specially Service Department specialists. More

by HAYK1971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2020 -

Universal Mitsubishi responded

Thank you for the last 4 years you've chosen us too service your vehicle. We hope you continue giving us the opportunity. Stay safe, Carlos De La Luz

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