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Universal Mitsubishi - Service Center

Sherman Oaks, CA

4.9
1,681 Reviews

1,681 Reviews of Universal Mitsubishi - Service Center

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August 23, 2020

Great customer service! Armen was polite and answered all my questions. He also provided good advice on the services that my car needed. Waiting area is spacious and clean. More

by Des
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2020 -

Universal Mitsubishi responded

We're glad Armen gave you a satisfied experience in servicing your vehicle. We hope you continue choosing Universal Mitsubishi and Armen to take care of your vehicle. Stay safe, Carlos De La Luz

August 23, 2020

Nice service as usual, they take care of your car very well. Even there are others dealers this is the one I can trust any time - good job keep maintain the same service spirit. More

by Anthony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2020 -

Universal Mitsubishi responded

We appreciate your patronage. It's nice to hear when someone is happy with our efforts. We're thankful you've chosen us to service your vehicle and look forward to continue servicing it. Stay safe, Carlos De La Luz

August 22, 2020

Paul treats me fairly. He’s a good communicator. Keeps me well informed about my older car. He’s the reason I keep coming back. More

by ELDONEH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2020 -

Universal Mitsubishi responded

On behalf of Paul and his staff, thank you. We appreciate the opportunity you've been giving us to service your vehicle. We look forward to your next visit. Stay safe, Carlos De La Luz

August 20, 2020

Exceptional service by Paul! Brought my car in for oil change and tune up servicing, great package available. Answered all my car maintenance questions! Honest and fair. More

by REBECCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2020 -

Universal Mitsubishi responded

Thank you Rebecca..... we appreciate your patronage and the time taken to give Paul a 5 Star Review. We look to your next visit. Stay safe, Carlos De La Luz

August 20, 2020

Excellent Service, Outstanding care and detailed work, Go to Mitsubishi of Duarte, talk to Paul he’s phenomenal and everyone else, great experience here recommend! More

by SPIDER117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2020 -

Universal Mitsubishi responded

Team PAUL................... On his behalf and his staff, thank you. We appreciate the opportunity given to service your vehicle. We look forward to your next visit. Stay safe, Carlos De La Luz

August 16, 2020

10 yrs of loyalty to the service dept. coz of their excellent customer relations in providing car services. They always meet if not exceed customer’s expectations in resolving car issues with a conside More

by Ronalyn
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2020 -

Universal Mitsubishi responded

Thank you so much for your Decade of Patronage. We are humbled by your loyalty and continued opportunity to service your vehicle. We look forward to the next decade of serving your vehicles. Stay safe, Carlos De La Luz

August 15, 2020

Excellent Service Universal Mitsubishi's has excellent, prompt and fast service. Their service people do not pressure customers to buy more service. Prices of services More

by LGREGONIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2020 -

Universal Mitsubishi responded

We want to make sure your vehicle is running well and clean :) We hope you continue choosing us to service your vehicle. Stay safe, Carlos De La Luz

August 12, 2020

I was impressed with Paul’s assistance and follow-up. I used to go to Glendale Mitsubishi and Ross was always super helpful. I appreciate the help with my 2004 Eclipse, which I love. There’s nothing like More

by Linda Doll
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The cashier was also very personable. I don’t know her name.
Aug 13, 2020 -

Universal Mitsubishi responded

Hello Linda, I'm glad you've been converted to be part of Team Paul :) Continue enjoying your Eclipse for many years to come. We look forward to your next visit. Stay safe, Carlos De La Luz

August 12, 2020

Went in for my first service, everything went great, from the moment I pulled up the service drive way, I was instantly greeted, Paul pop up to say he would be with me shortly. Went in for what I need done, More

by alexws45
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2020 -

Universal Mitsubishi responded

On behalf of Paul and his entire staff, thank you. We're extremely glad we've began the building of what we hope will be a long service relationship. We look forward to your next visit. Stay safe, Carlos De La Luz

August 11, 2020

Great customer service as always! Reasonable prices and didn’t have to wait too long. Coffee is always available in the lobby, TV and WiFi More

by LESYA998
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2020 -

Universal Mitsubishi responded

We're grateful you continue giving us the opportunity to service your vehicle. Your patronage is very much appreciated. We look forward to your next visit. Stay safe, Carlos De La Luz

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