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Universal Mitsubishi - Service Center

Sherman Oaks, CA

4.9
1,681 Reviews

1,681 Reviews of Universal Mitsubishi - Service Center

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June 17, 2020

Paul is very knowledgeable and pleasant to work with.. service was great and on time. Techs took time to test drive car and suggest any other work needed More

by MARIN.MONTANO
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Universal Mitsubishi responded

Hello Marin, I'm so glad Paul and his staff did all to earn your satisfaction. We look forward to your next opportunity. Stay safe, Carlos De La Luz

June 16, 2020

Liked the service, They did a full inspection and found a few problem with the car that I wasn’t aware. Paul was very clear with the things my car needed and prices. More

by abecastle1
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2020 -

Universal Mitsubishi responded

I'm very glad Paul had your vehicle fully diagnosed. Safety comes first. I hope you continue having your vehicle serviced by our exceptional Service department. Till your next visit, Stay safe, Carlos De La Luz

June 16, 2020

We've come to expect & do receive the best service from Armen & team. That is why we drive 88 miles there each time we need a service. More

by chinyereezeogbo
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Universal Mitsubishi responded

88 Miles!!!! Thank you, it's of tremendous joy to know Paul, Armen and the service staff have done enough to earn your trust. We look forward to your next visit. Stay safe, Carlos De La Luz

June 15, 2020

Service Department just kept my 2003 Montero running great for over 10 years. Great service, they know my car really well, and im well informed for every services to be done. More

by alexb
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2020 -

Universal Mitsubishi responded

Hello Alex, I'm glad Paul and his staff have done all they could to keep your vehicle running well. They'll continue working to be your choice for many years to come. Stay safe, Carlos De La Luz

June 13, 2020

Dude was great at his job and consistently had my back. I live in Koreatown, Los Angeles, but I think it is worth it to drive all the way to Duarte to get this superior service. 👍 More

by Patrick G
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Universal Mitsubishi responded

Fantastic, I'm glad you are happy with Paul's advise and outcome. We appreciate the sacrifice you make driving from Koreatown. Thank you, Stay safe, Carlos De La Luz

June 13, 2020

I had excellent service at Universal Mitsubishi. Paul is thorough and engaging and his mechanics always do a great job. I’ve had my vehicle serviced several times and each time the service was completed in More

by Carlos
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Universal Mitsubishi responded

We're happy to be giving you continued good service. I'm glad Paul and his Staff have earned your trust and business. Stay safe, Carlos De La Luz

June 12, 2020

Paul and Armen from the Service department have outstanding customer service and very accommodating. I did not have to wait long before Paul gave me an update of the needed repairs on my vehicle. More

by ELSAMORENO3@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Universal Mitsubishi responded

I appreciate your recognition of Paul and Armen's efforts. They understand the importance of cuatomer service. Stay safe, Carlos De La Luz

June 12, 2020

Armen, was one of the best service representatives I have ever worked with. He was nice, courteous and attentive. Will be back for my next service! More

by jackchalensouk
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Universal Mitsubishi responded

I'm so glad your experience was memorable. We look forward to continuing to service your vehicle. Stay safe, Carlos De La Luz

June 11, 2020

Great service. Paul takes the time to explain what is needed and what is urgent, as well as recommending the right service for different vehicles. I would recommend universal to anyone. More

by Riley
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connie was helpful
Jun 22, 2020 -

Universal Mitsubishi responded

Thank you for your continued patronage. I'm glad we've been able to earn your trust. Stay safe, Carlos De La Luz

June 11, 2020

The service was brilliant. Being my first visit, I was already impressed by their professionalism. The worry I had with my car completely dissolved as they assured me that everything is all right. More

by JULIAHGOOLIA12
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Universal Mitsubishi responded

First impressions are ever lasting. I'm glad Paul was able to appease your concerns and began to build a trust so you may continue bringing your vehicle to us. We look forward to seeing you again. Stay safe, Carlos De La Luz

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