Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Universal Nissan
Orlando, FL
2,597 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,597 reviews
May 07, 2021
Awesome service and I will recommend to my friends and family. Service department is very helpful and knowledgeable and amenities are perfect than other Nissan of the area family. Service department is very helpful and knowledgeable and amenities are perfect than other Nissan of the area More
by mrgroup2000
Verified CustomerEmployees Worked With
May 07, 2021
The service was exemplary. The amenities are not what they used to be. I really want to have loaner cars after I’ve spent over $6k dollars in the last year or so. I’d even take a rental but you no longer they used to be. I really want to have loaner cars after I’ve spent over $6k dollars in the last year or so. I’d even take a rental but you no longer have them on site. Bad move. More
by kirchman
Employees Worked With
May 07, 2021
Di not fix problem paid a bunch of moneyCracked the Di not fix problem paid a bunch of money Cracked the dashboard window and refused to take responsibility. Called to complain, was transferd to some m Di not fix problem paid a bunch of money Cracked the dashboard window and refused to take responsibility. Called to complain, was transferd to some manager sane answer. More
by B.ALBAN20
May 07, 2021
Starting with making an appointment, everyone was friendly and professional. Jonathan explained everything my Titan needed and provided the best options. The services was good and fast. friendly and professional. Jonathan explained everything my Titan needed and provided the best options. The services was good and fast. More
by GMV211
Employees Worked With
Jonathan Arocho
May 07, 2021
He give excellent customer service and advice. He is ver professional and patient also friendly I would recommend everyone to go to jimmy hi is the best professional and patient also friendly I would recommend everyone to go to jimmy hi is the best More
by DONNAMENZIE2017
Employees Worked With
Jimmy , Angel Rodriguez
May 07, 2021
I have used Universal Nissan for all car maintenance since I purchased my Altima there. My service representative, Jonathan Arocho always does a great job of advising what needs to be done to my car. since I purchased my Altima there. My service representative, Jonathan Arocho always does a great job of advising what needs to be done to my car. More
by JANETWILSON44
Employees Worked With
Jonathan Arocho
May 07, 2021
Julian sanchez always takes good care of us and is very kind and helpful. He answers all my questions. Happy with maintenance at Nissan. No issues. kind and helpful. He answers all my questions. Happy with maintenance at Nissan. No issues. More
by KAYE.WINGER
Employees Worked With
Julian sanchez
May 07, 2021
I had a great experience getting my car serviced at Universal Nissan! Jonathan and Himanshu were both very nice and answered questions I had about my car! The actual car service was also faster than I Universal Nissan! Jonathan and Himanshu were both very nice and answered questions I had about my car! The actual car service was also faster than I expected so I was very impressed! More
by cmv112
Employees Worked With
Himanshu Patel, Jonathan Arocho
May 07, 2021
Patel Did an outstanding job, taking care of the repairs on my car and making sure my family was safe. He has outstanding communication skills and he’s very detail. Great job thank you Patel on my car and making sure my family was safe. He has outstanding communication skills and he’s very detail. Great job thank you Patel More
by Michael_dreier
Employees Worked With
Patel - service rep
