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Universal Nissan
Orlando, FL
2,599 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 2,599 reviews
December 09, 2019
If I could reverse my purchase, I would. I was treated like a criminal at this dealership. The service advisor tried telling me that the symptoms my car is displaying are normal behavior. I was accused of like a criminal at this dealership. The service advisor tried telling me that the symptoms my car is displaying are normal behavior. I was accused of kidnapping the service tech, denied service, trespassed, then kicked to the curb with 0% charge on my Nissan Leaf. Don’t buy here, or get your vehicle service here. More
by garciaagent1981
Employees Worked With
Becca Kroeger, Seth
December 09, 2019
It Was a Pleasure I came from Tampa and it was worth the trip...Such a Pleasant Experience!! Will Morris, Ruben Matos and Josh Muniz, were phenomenal in getting me a gr I came from Tampa and it was worth the trip...Such a Pleasant Experience!! Will Morris, Ruben Matos and Josh Muniz, were phenomenal in getting me a great deal on a vehicle for my family from a wide-selection!! They really went the extra mile to ensure we got what we wanted!! More
by RamosE21
November 30, 2019
Buying a car is an ordeal.... ALWAYS! Unless you get one from Chris Oliva! He got straight to the point, and got us in and out is the least amount of time I have ever had. He was professional, courteous and from Chris Oliva! He got straight to the point, and got us in and out is the least amount of time I have ever had. He was professional, courteous and treated us with respect. I have bought many cars from dealerships, but Chris made the process so much better. I was expecting to waste an entire Saturday, but after two hours I am heading home! I know it can’t always be that quick and it depends on how busy they are, but he stayed on top of the process so we could get out faster. He’s a great guy and an awesome consultant. I would buy from him again and I will refer all my friends to him! If this helps you, throw my name out and tell him I’ll hunt him down if he doesn’t take care of you! Lol More
by Kobaltjones
November 22, 2019
I had a wonderful experience working with Sarfaraz Ahmed at Universal Nissan I went today to get some information on Altima .. Sarfaraz has provided with all the information . I will definitely recommen at Universal Nissan I went today to get some information on Altima .. Sarfaraz has provided with all the information . I will definitely recommend typhus dealership and Sarfaraz Ahmed More
by Garrydevaun
November 22, 2019
Jerick Mangual was very knowledgeable, professional, and straight forward. I have recommended him to my friends and family if they should need to buy a vehicle straight forward. I have recommended him to my friends and family if they should need to buy a vehicle More
by R L
November 04, 2019
Excellent service and all employees committed to helping their customers. I want to thank Sarfaraz Ahmed for all his effort and determination to help me get my much needed car that nobody couldnt help me be their customers. I want to thank Sarfaraz Ahmed for all his effort and determination to help me get my much needed car that nobody couldnt help me before to get, but him and Nissan made it possible. Mega thank you!! 100% recommended. More
by Vero
Employees Worked With
November 03, 2019
Excellent service, very professional I recently purchased a car at Universal Nissan in Orlando. I did some shopping around before I made the final decision, and although I received a slig I recently purchased a car at Universal Nissan in Orlando. I did some shopping around before I made the final decision, and although I received a slightly better offer at another dealer, I decided to buy the car with Universal because of the quality of their service and the credibility they established during the process. The sales person Jake McNeely is fantastic, very professional and made the process very easy and seamless. Highly recommended. More
by aagosto805
November 01, 2019
Friendly atmosphere!!Was helped by William who was Friendly atmosphere!! Was helped by William who was awesome! Very knowledgeable, patient, friendly and made the visit worth it! Thanks for your gre Friendly atmosphere!! Was helped by William who was awesome! Very knowledgeable, patient, friendly and made the visit worth it! Thanks for your great customer service More
by Coleen
Employees Worked With
Will Morris
October 31, 2019
Great Customer Service Stopped by the dealership and Will was very helpful and patient with me. He made the process much easier for me as this was my first time and wasn't t Stopped by the dealership and Will was very helpful and patient with me. He made the process much easier for me as this was my first time and wasn't too familiar with a few things. More
by Dassie
Employees Worked With
Will Morris
October 31, 2019
Will Morris was very professional and courteous. He knew his job and was very persuasive. Unfortunately at this time I was shopping around, so just needed to shop around. Will definitely come back if compet his job and was very persuasive. Unfortunately at this time I was shopping around, so just needed to shop around. Will definitely come back if competitors are not what I’m looking for. Thanks Williams in advance More
by Tecora
Employees Worked With
Will Morris
