Dealer Reviews
Cars for Sale
Dealer Log In
Ruben Matos
79 Reviews
Dealership Experience
10 yrs, 7 mos
Industry Experience
10 yrs, 7 mos
Languages Spoken
Spanish
79 Reviews
Write a Review
79 Reviews of Ruben Matos
May 27, 2026
Service was okay, sold me a car that literally a month later I had to replace all tires. Found out that I did not have a spare tire, also the key fob is not working properly. Trying to get someone on the later I had to replace all tires. Found out that I did not have a spare tire, also the key fob is not working properly. Trying to get someone on the phone is a circus and no help. DO NOT BUY FROM THEM!!!!!! More
by BMORGEN4310
Verified CustomerOther Employees Tagged: Mark Renert, Deya Oumallal, Juan Crespo, Eric Matos, Michael Perez, Richard Harris, Juan Espinal, Gina Nava
May 23, 2026
* Lack of customer care and service awareness * Misrepresented warranty contract * Untrustworthy * Frustrating * Disappointing * Unprofessional * Inconsistent procedures, policy awareness * Misrepresented warranty contract * Untrustworthy * Frustrating * Disappointing * Unprofessional * Inconsistent procedures, policy awareness * Poorly handled * Lack of accountability * Weak or no communication or responses * No customer relationship awareness or flexibility to problem solve * Lack of transparency * Poor execution when delivering final product, windshield cracks, chips, mats, paint chips, dents, emergency tire kits * Lack of cross-department knowledge, policies, contracts, warranties * The experience reflected poor internal coordination and a lack of communication between departments. More
by Yt
Other Employees Tagged: Keith Priestley, Victor Arana, Juan Espinal, Oscar Maldonado , GM Guillermo Faria provided a resolution, demonstrated flexibility, and instructed management, including Rubin and Juan, to follow through on the customer’s concerns. Leadership is entrusted to make decisions that enhance the customer experience, build tr
May 14, 2026
The salesperson, Julio Valdez, was extremely helpful and went above and beyond to make the purchase worthwhile. He was straightforward and honest throughout the entire process. He followed up promptly on ev went above and beyond to make the purchase worthwhile. He was straightforward and honest throughout the entire process. He followed up promptly on every phone call and email, demonstrating excellent communication and professionalism. When we encountered an issue with an unwanted extended warranty—something that was not his responsibility—Julio did a fantastic job resolving the situation quickly and effectively. His dedication to customer satisfaction truly stood out. More
by mrod901
Other Employees Tagged: Richard Harris , Julio Valdez
February 19, 2026
Everyone is so friendly and knowledgeable. We were totally satisfied with how everything went so smoothly. We were totally satisfied with how everything went so smoothly. More
by saheedadam
Other Employees Tagged: Deya Oumallal, Juan Crespo, Andy Santana
December 29, 2025
Thanks to Raul Ruiz, I got my new 2026 Rogue! He guided us and helped us throughout the whole process. He made it easy and he was very professional. This is our 4th vehicle with Universal Nissan. He guided us and helped us throughout the whole process. He made it easy and he was very professional. This is our 4th vehicle with Universal Nissan. Thanks! More
by Nilsa Gonzalez
Other Employees Tagged: Raul Ruiz
December 23, 2025
Luis did a phenomenal job and went above and beyond to help us find what we were looking for help us find what we were looking for More
by EDUARDO_G87
Other Employees Tagged: Luis Garcia, Juan Espinal
November 20, 2025
This was my second time working with Chris Oliva he was patient, listened to what I needed, and helped me find the perfect vehicle for my family. Moreover he’s very knowledgeable, professional, and genuine patient, listened to what I needed, and helped me find the perfect vehicle for my family. Moreover he’s very knowledgeable, professional, and genuinely friendly. I cannot recommend him and Universal Nissan enough. More
by Sheran Cacho
Other Employees Tagged: Chris Oliva , Genesis Alvarado
November 19, 2025
Second car I purchased with Chris, always a great experience. Professional, personable, and friendly. 10 out 10 experience. experience. Professional, personable, and friendly. 10 out 10 experience. More
by Lyanncacho
Other Employees Tagged: Chris Oliva, Richard Harris , Genesis Alvarado
October 25, 2025
Super. . muchos anos comprando en nissan me siento muy satisfecha.. gracias son un gran eauipo de ventas..🤓😎 . muchos anos comprando en nissan me siento muy satisfecha.. gracias son un gran eauipo de ventas..🤓😎 More
by DAILANAGIL
Other Employees Tagged: Juan Espinal, Raul Ruiz
Dealership Inventory (485 Vehicles)
