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Universal Nissan
Orlando, FL
2,597 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 2,597 reviews
June 24, 2018
Overall experience was acceptable. Experience at dealership was good but my experience while trying to contact someone via phone was very poor. Spent a lot of waiting time and still was Experience at dealership was good but my experience while trying to contact someone via phone was very poor. Spent a lot of waiting time and still was unable to talk to the right person. Eventually i had to go to dealership to address an issue that could have been resolved by phone. Did not get what I initially set out to buy (Murano AwD) because there was none available. More
by pyty
Employees Worked With
Other Employees :
Sean Deally - excellent explanation of the financing paper work
June 23, 2018
Grateful Many thanks to Kevin Hung and the entire Nissan team, I am extremely satisfied with your excellent attention and immediate response, Sincerely Roberto Many thanks to Kevin Hung and the entire Nissan team, I am extremely satisfied with your excellent attention and immediate response, Sincerely Roberto J Graterol. More
by Gratt76
Employees Worked With
Kevin Hung
June 20, 2018
Amazing experience I was just in a car accident and my car was totaled but Keith helped me get back on the road he was truly a blessing I was just in a car accident and my car was totaled but Keith helped me get back on the road he was truly a blessing More
by Chwhite87
June 20, 2018
Diana #sevendensonrisa Soy Manuel Diana Colina en el area de VIP es buenísima. Ella te monta🚘. Es la mejor 💕 tiene mucha paciencia y sabe muy bien lo que vende. Yo llegue a ella por Diana Colina en el area de VIP es buenísima. Ella te monta🚘. Es la mejor 💕 tiene mucha paciencia y sabe muy bien lo que vende. Yo llegue a ella por su pagina de FB. De verdad que ella saca sonrisas, devuelve la esperanza y muchas veces somos producto de segundas oportunidades. Ella es un diamante. Parece Arabe 🙈😂😁 #estoyfeliz #soypartedelafamilia #nissanusa #graciasportodo #sevendensonrisa Te DOY más de 10 ESTRELLAS 🌟 More
by Manuel 1988
Employees Worked With
John Smith, Adriano De Oliveira, Diana Colina
June 19, 2018
Great Experience Amazing Experience at Universal Nissan, worked with a guy Ray M he was pleasant and was very professional. My family and I recieved amazing customer s Amazing Experience at Universal Nissan, worked with a guy Ray M he was pleasant and was very professional. My family and I recieved amazing customer service. Ray was very patient and explained everything to me and my husband. We will be shopping with him for all our future car purchases and i will be sending my friends and family to Ray More
by Amber S.
Employees Worked With
Raymond Mieses
June 14, 2018
Good experience Melissa was outstanding and provided great customer service, along with CJ. I drove over five hours to get to the dealership and was treated with re Melissa was outstanding and provided great customer service, along with CJ. I drove over five hours to get to the dealership and was treated with respectful and courteous. CJ went above and beyond. After negotiating for over three hours; he was patient and understanding. He was able to let me keep my old vehicle there until I could make arrangements to remove it from the dealership (next week). He made sure he answered my questions and concerns while I was speaking to him. I would definitely recommend this dealership. I believe some sort of recognition should go to Melissa and CJ for their outstanding work. Many thanks, David More
by DJFLIP
June 07, 2018
Bad service Will never buy or recommend anyone buy from universal Nissan again they promise to fix something on my car before sign the contract. After signing th Will never buy or recommend anyone buy from universal Nissan again they promise to fix something on my car before sign the contract. After signing the contract they say they never agreed on fixing the problem More
by Johnny
June 06, 2018
Amazing My experience at Nissan was one of a kind. Andrea who helped me for 3 days straight went above and beyond for me not giving up and encouraging me todo My experience at Nissan was one of a kind. Andrea who helped me for 3 days straight went above and beyond for me not giving up and encouraging me todo the same. Every time it seemed like my dream to get a car was at pause she reassured me not to give up. Her customer service was phenomenal. I would recommend her to everyone who feels like getting a car is out of the question. Andrea really made my dream come true. THANK YOU SO MUCH ANDREA M. More
by Kj0123456
Employees Worked With
Andrea Maldonado
June 06, 2018
Servicio VIP Diana Colina Diana Colina excelente tu servicio. Gracias, eres muy amable y una campeona. Exitos Que Dios te cuide a ti y tu familia. #newrogue20 #feliz #sevende Diana Colina excelente tu servicio. Gracias, eres muy amable y una campeona. Exitos Que Dios te cuide a ti y tu familia. #newrogue20 #feliz #sevendensonrisas Sr. Alberto que VIVA la patria #gooddeal Best price & VIP services. More
by Manolo y Gloria
Employees Worked With
Diana Colina
June 03, 2018
Gracias Diana muy complacido con la compra y sus servicio de excelencia. Encontré el mejor precio de Nissan contigo, logré tener el pago mensual que buscaba. #seve muy complacido con la compra y sus servicio de excelencia. Encontré el mejor precio de Nissan contigo, logré tener el pago mensual que buscaba. #sevendesonrisas More
by Eddiel
Employees Worked With
Diana Colina
